Reviews (41)

Overall rating
3.9
Counts per rating level
  • 63% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 12% of ratings are 2 stars
  • 5% of ratings are 1 stars
September 16, 2024

The app does what it says and the developer is fast to respond with good solutions. Several different ways to use the app to help customers.

Chuck Levin's Washington Music Center
United States
About 1 year using the app
November 6, 2024

The support team has been so amazing with helping us implement a pretty complicated staff gratuity service fee situation. The app wasn’t working how we needed it to at first but the support team responded immediately with solutions, ideas and even built some of the fees themselves to get it working how we envisioned. Thankful for this super dedicated team that got everything working for us.

Andrew's Cheese Shop
United States
25 days using the app
September 6, 2024

This app is an absolute game changer for our food business! We are able to add fees for recycling deposits, allowing us to keep track of the amount separate from the actual item cost.

The app support is fantastic and very responsive. 10/10 recommend!

Tofino Ucluelet Culinary Guild
Canada
7 months using the app
September 10, 2024

Great app and super responsive support, everything went smoothly with installing!

Vplab Nutrition & Vitamins
Latvia
5 months using the app
September 6, 2024

Wonderful, fast customer service!

Pacific Power Batteries
United States
Over 2 years using the app
May 28, 2024

We love having the Canteen App on our site. Takes away all of the guess work, and has provided a stress-free experience for our customers with no glitches or errors. We are big fans!

Squish Juicery
Canada
About 3 years using the app
June 14, 2022

Canteen works great for those in the auto industry who need to add core charges to select products. The app is versatile and allows you to add charges to specific variations on a product page instead of all products. The support team is super responsive and can fix most problems with theme integrations relatively quickly. The new V3 of the app is awesome and eliminates the possibility of customers cheating the system and removing the core from the cart. If Shopify allowed the app to work automatically for draft orders instead of having to manually add in the fees, it would be the absolute perfect core charge app!

GoWesty
United States
Over 2 years using the app
March 29, 2021

Support was very quick to accommodate to our unique parameters. The app works very well and doesn't allow the customer to evade the fees. I tried multiple apps before Canteen and every one of them didn't make the cut. Great job Sasquatch.

JPM Parts - Restaurant Equipment Replacement Parts
United States
Over 2 years using the app
Edited January 25, 2022

We had a problem with the chat feature to reach out for help, ok, you should use email to get in touch with them. But when Jordan from Sasquatch Studio contacted us, he helped us not only set up the app. He found another app conflicting with the canteen app and helped us fix all the issues. The app works perfectly even in the cart drawer which other similar apps don't. The app has no delay in applying the deposit, works with ReCharge (not known as an easy to work with app) and Jordan even pushed me in the right direction to make the app only work in Germany with its "special" deposit rules. From 1 star (because the intercom didn't work) to 5 stars for the great support. Thank You

LiveFresh
Germany
About 2 years using the app
Sasquatch Studio replied January 10, 2022

Thank you so much! It has been a pleasure to work with you guys!

Edited May 31, 2024

We use this to tie environmental fees to products, overall works well. Had a few issues bit support has been great. Without this our site wouldn't work.

Battery Roadie
United States
About 2 years using the app