Name: Channel.io: LiveChat & Chatbot
Brand: Channel Corp.
Rating: 4.8 (59 reviews)

About this app

Launched

June 7, 2021

Languages

English, Korean, and Japanese

We simplify communication between businesses and customers, and personalize customer experience.

Channel.io helps simplify communication with customers and teams. We focus on personalizing customer experience to build fans for your brand, while creating an efficient work environment for your business. You can unify your communication channels and manage business operations on a single platform. But most importantly, we provide you with the tools you need to build real relationships with your customers, and to scale your business in a healthy and sustainable way.

Channel.io helps simplify communication with customers and teams. We focus on personalizing customer experience to build fans for your brand, while creating an efficient work environment for your business. You can unify your communication channels and manage business operations on a single platform. But most importantly, we provide you with the tools you need to build real relationships with your customers, and to scale your business in a healthy and sustainable way. more

Unlimited live chat, team chat & agent seats - unlimited business communication
Customer Relationship Management (CRM) - customer data base and analytics
Marketing & automations - inbound marketing and customizable chatbot automations

Pricing

14-day free trial

External charges may be billed by Channel Corp. separately from your Shopify invoice. Learn more

Free Plan

Free

Unlimited customer chat
Unlimited team chat
Unlimited team members
Integrations with Email, Instagram, Line, Kakao
Chat widget customization

X-Small

$36/month

or $360/year and save 17%

Up to 3000 MAU
Everything on the Free Plan
+ Add ons:
CRM
Automated marketing
Data Analytics
Chat bot
Templates
Order tracking
And More!

Small

$60/month

or $600/year and save 17%

Up to 8000 MAU
Everything on the Free Plan
+ Add ons:
CRM
Automated marketing
Data Analytics
Chat bot
Templates
Order tracking
And More!

Medium

$84/month

or $840/year and save 17%

Up to 20,000 MAU
Everything on the Free Plan
+ Add ons:
CRM
Automated marketing
Data Analytics
Chat bot
Templates
Order tracking
And More!

Free Plan

Free

Unlimited customer chat
Unlimited team chat
Unlimited team members
Integrations with Email, Instagram, Line, Kakao
Chat widget customization

X-Small

$36/month

or $360/year and save 17%

Up to 3000 MAU
Everything on the Free Plan
+ Add ons:
CRM
Automated marketing
Data Analytics
Chat bot
Templates
Order tracking
And More!

Small

$60/month

or $600/year and save 17%

Up to 8000 MAU
Everything on the Free Plan
+ Add ons:
CRM
Automated marketing
Data Analytics
Chat bot
Templates
Order tracking
And More!

Medium

$84/month

or $840/year and save 17%

Up to 20,000 MAU
Everything on the Free Plan
+ Add ons:
CRM
Automated marketing
Data Analytics
Chat bot
Templates
Order tracking
And More!

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

59 reviews

Overall rating

4.8

Counts per rating level

92% of ratings are 5 stars
54
5% of ratings are 4 stars
3
0% of ratings are 3 stars
2% of ratings are 2 stars
1
2% of ratings are 1 stars
1

January 5, 2023

I have been using channel for a year and this app is the best solution for not only CS, but marketing. I will be using this solution for sure. Highly recommend this App!

UUUUU.

South Korea

Time spent using app: About 1 year

Channel Corp. replied January 8, 2023

Thank you for your review! We look forward to seeing UUUUU's growth for this year as well!

January 4, 2023

NOT THE SOLUTION IF YOU OWN MULTIPLE STORES

I used this app for about an hour and it has a lot of work. I would not recommend it. You can also look on their reviews and see most of them are not from this country and are probably fake.

-Not easy to implement like they say
-Make you pay 29.99 per store for basic features
-no ability to really customize

Nasa Depot

United States

Time spent using app: About 1 hour

Channel Corp. replied January 5, 2023

Thank you for your review!

We are sorry to hear that you weren't satisfied with Channel.io.

To clarify some of the points you made:
-We're a global start-up and thankfully ranked #1 in Korea and Japan! That is why you see reviews from different countries. :)
-Store owners can create multiple channels, and each channel is considered separate entities due to privacy and security reasons (For example, we do not mix the data between 2 different stores.)
-Our platform offers an introductory tutorial that our customers follow along to set up, but if you're personally having a hard time, we can have an AM assist you.
-Our most basic features like the live chat and team chat are unlimited and free, but if there's a paid feature you needed more information on, we can walk through our paid plans in detail.

We do update our service frequently to help you engage with your loyal customers and grow a successful business.

If you have further feedback or need assistance, we'd love to hear from you.