Channel.io ‑ Live Chat&Chatbot

All-In-One Business Messenger: Live Chat,Chatbot&CRM Marketing

Free to install. Additional charges may apply.

All Inquiries in One Inbox

Instagram integration is newly updated! Check out ALL your DM, post replies and other inquiries from on-site live chat in one simple inbox.

Easiest Retention Marketing

Bring your customers back! Convert visitors to your sales with on-site automated Popup messages or Push notifications: SMS & emails.

Fast Growing, Proving Quality

Channel.io is fastest-growing B2B in Asia, and is newly arrive in global market. Leave us Feedback on Email and get FREE Paid-plan Coupon!

Channel.io ‑ Live Chat&Chatbot

Channel.io ‑ Live Chat&Chatbot

What is Channel.io?

ALL-IN-ONE BUSINESS MESSENGER

Channel.io is an All-In-One Business Messenger that brings together 3 features. No-code Required.

  • Live chat
  • Customer Relationship Management (CRM)
  • Team Chat

Give the Best Purchase Experience to Your Customers

  • Engage customers with real-time chat without login procedures.
  • Customer data will be automatically linked when the chat is initiated.

Integrate with Various Message Platforms

  • Channel.io provides Instagram Feed & DM integration, with LINE, Kakao Talk, and Naver TalkTalk. Customers can continue interaction with other message platforms.
  • With Channel.io's integration tools, you can connect with powerful message platforms.

Manage Customer Data

  • Collect, search, and segment customer data with Contacts.
  • Track which customer segment browsed your target page, and the live chat history.

Free Workspace for Your Team

  • There is no capacity limit, and files sent and received can be easily found by searching.
  • Add chat groups to manage chat history by topic.

How Do I Connect to the Shopify Store?

  1. Click on "Add app"
  2. Sign up/Login to Channel.io
  3. Create your Channel
  4. Download Applications: use Channel Desk in all major platforms including Android, iOS, Windows, and Mac OS.

If you have already signed up for Channel.io, you can log in immediately without further registration process.

Integrates with

  • Instagram
  • Line
  • KakaoTalk
  • Naver
Channel.io ‑ Live Chat&Chatbot

Channel.io ‑ Live Chat&Chatbot

What is Channel.io?

ALL-IN-ONE BUSINESS MESSENGER

Channel.io is an All-In-One Business Messenger that brings together 3 features. No-code Required.

  • Live chat
  • Customer Relationship Management (CRM)
  • Team Chat

Give the Best Purchase Experience to Your Customers

  • Engage customers with real-time chat without login procedures.
  • Customer data will be automatically linked when the chat is initiated.

Integrate with Various Message Platforms

  • Channel.io provides Instagram Feed & DM integration, with LINE, Kakao Talk, and Naver TalkTalk. Customers can continue interaction with other message platforms.
  • With Channel.io's integration tools, you can connect with powerful message platforms.

Manage Customer Data

  • Collect, search, and segment customer data with Contacts.
  • Track which customer segment browsed your target page, and the live chat history.

Free Workspace for Your Team

  • There is no capacity limit, and files sent and received can be easily found by searching.
  • Add chat groups to manage chat history by topic.

How Do I Connect to the Shopify Store?

  1. Click on "Add app"
  2. Sign up/Login to Channel.io
  3. Create your Channel
  4. Download Applications: use Channel Desk in all major platforms including Android, iOS, Windows, and Mac OS.

If you have already signed up for Channel.io, you can log in immediately without further registration process.

Integrates with

  • Instagram
  • Line
  • KakaoTalk
  • Naver

Free to install

Free Plan Available. Pricing depends on the Website's MAU. Additional Charges may apply on the SMS.

Reviews

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    93% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    0
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    7% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars
    0

Soundporium Music Store

This app is pretty amazing! Robyn was brilliant and helped us with rebranding our business, designing our chat button and with creating marketing campaigns. I would recommend this app over Tidio.

Adorable Cute Plushies

This is my second time around using this app. The first time I initially installed this app I was quite overwhelmed and clueless and to how to navigate and integrate this app on my Shopify store. Most of the instructions weren't in English, there was no tutorial and I didn't have the time to go through and understand how it worked. I needed a customer service/chatbot that just worked. One the second time around I installed this app and immediately Robyn from Channel.io reach out to me and guide me in the setting up, and getting my team more acquainted with channel.io. Now I have to say I love and enjoy this product and I highly recommend this app. It is beyond awesome.

Developer reply

December 26, 2021

Thanks a lot for the 5 stars! We will let Robyn know that she did an amazing job :) We are actually trying to make more videos in English on youtube. We understand that user guides are crucial for most businesses, and that is why we are working hard to make it as soon as possible. Hopefully, once contents are added, we will be able to understand more on our features on marketing too ❤️

Seoulish Korea

This app is such a life saver!!! We have tried many different live chat app, such as Zendesk and Facebook Messenger, but Channel.io beats all of them by far.
- Here's the pros :
1. Beautiful and easy to use user interface
2. Free plan is available -> unlimited on site live chats
3. Desktop and mobile dashboard app available
4. If your target is Asian market, than it might be very useful because it allows connection with Line and Kakaotalk.
5. Through the paid plan, you can set up marketing pop up messages beautifully. It encourages more people to click on the message, and you can specify your target customers to show each messages to.
6. Interactive chat-bot. It's easy to set up different support-bot for customers most asked question. For example, we set up one regarding general FAQ, and another one specifically for product questions. The click rate for these are very high!
6. Super duper supportive and quick support!!! Thank you Bora ❤️
- Things to improve:
1. This app is based in Korea, so currently some of its material are still not quite well translated. However personally I don't think it hinders the use of the app at all. Though a more thorough English guide would certainly be great!
2. Would love to see Whatsapp and Facebook Messenger be added!

Developer reply

September 29, 2021

Hello Seoulish team, thank you always for your kind feedback! :)

We'll work harder to improve our service!
We've recently added Instagram DM integration, so make sure to integrate it to centralize your inquiries in Channel.io! ❤️

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