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Channel.io ‑ Live Chat&Chatbot

by Channel Corp.

All-In-One Business OS: Live Chat, Chatbot & CRM Marketing

33 reviews
Free plan available
View demo store

Key values section

An All-In-One Business OS

Everything you need to run your business on a single easy to use platform. Save money, save time, and start investing in your business now!

Personalizing The Experience

Provide an offline shopping experience for online customers. Personalize the experience for your customers and turn visitors into fans!

Growing Fast, Growing Smart

As one of the fastest growing B2B SaaS in Asia, Channel.io is now looking to become the best in business communications all over the globe!

Featured images gallery

  • Speed Up Your Customer Experience with FREE Live Chat.
  • Enhance Support Efficiency with Inbox. Use Tags and Templates.
  • Keep Your Team in Sync with Team Chat. Free w/Unlimited Members.
  • Unite, Filter, and Target Customer Segments with Contacts.
  • Resolve Repetitive Inquiries with Support Bot. Quick&easy Set Up
  • Track Conversation Trends with Reports. Measure Chat Efficiency.
  • Improve Engagement with Real-time Support. Chat On the Go.
  • Get to Know Your Customers at a glance while Chatting on Mobile.
  • Communicate with Your Team on Mobile. Use Emojis&Threads.
  • Filter Your Target Specifically and Directly Send Messages.
  • You can Collect Your Customers Information before They Ask
  • Speed Up Your Customer Experience with FREE Live Chat.
  • Enhance Support Efficiency with Inbox. Use Tags and Templates.
  • Keep Your Team in Sync with Team Chat. Free w/Unlimited Members.
  • Unite, Filter, and Target Customer Segments with Contacts.
  • Resolve Repetitive Inquiries with Support Bot. Quick&easy Set Up
  • Track Conversation Trends with Reports. Measure Chat Efficiency.
  • Improve Engagement with Real-time Support. Chat On the Go.
  • Get to Know Your Customers at a glance while Chatting on Mobile.
  • Communicate with Your Team on Mobile. Use Emojis&Threads.
  • Filter Your Target Specifically and Directly Send Messages.
  • You can Collect Your Customers Information before They Ask

App details

Channel.io ‑ Live Chat&Chatbot

Channel.io ‑ Live Chat&Chatbot

What is Channel.io?

ALL-IN-ONE BUSINESS MESSENGER

Channel.io is an All-In-One Business Messenger that brings together 3 features. No-code Required.

  • Live chat
  • Customer Relationship Management (CRM)
  • Team Chat

Give the Best Purchase Experience to Your Customers

  • Engage customers with real-time chat without login procedures.
  • Customer data will be automatically linked when the chat is initiated.

Integrate with Various Message Platforms

  • Channel.io provides Instagram Feed & DM integration, with LINE, Kakao Talk, and Naver TalkTalk. Customers can continue interaction with other message platforms.
  • With Channel.io's integration tools, you can connect with powerful message platforms.

Manage Customer Data

  • Collect, search, and segment customer data with Contacts.
  • Track which customer segment browsed your target page, and the live chat history.

Free Workspace for Your Team

  • There is no capacity limit, and files sent and received can be easily found by searching.
  • Add chat groups to manage chat history by topic.

How Do I Connect to the Shopify Store?

  1. Click on "Add app"
  2. Sign up/Login to Channel.io
  3. Create your Channel
  4. Download Applications: use Channel Desk in all major platforms including Android, iOS, Windows, and Mac OS.

If you have already signed up for Channel.io, you can log in immediately without further registration process.

Launch date

June 07, 2021

Integrates with

  • Instagram
  • Line
  • KakaoTalk
  • Naver
  • Slack
Channel.io ‑ Live Chat&Chatbot

Channel.io ‑ Live Chat&Chatbot

What is Channel.io?

ALL-IN-ONE BUSINESS MESSENGER

Channel.io is an All-In-One Business Messenger that brings together 3 features. No-code Required.

  • Live chat
  • Customer Relationship Management (CRM)
  • Team Chat

Give the Best Purchase Experience to Your Customers

  • Engage customers with real-time chat without login procedures.
  • Customer data will be automatically linked when the chat is initiated.

Integrate with Various Message Platforms

  • Channel.io provides Instagram Feed & DM integration, with LINE, Kakao Talk, and Naver TalkTalk. Customers can continue interaction with other message platforms.
  • With Channel.io's integration tools, you can connect with powerful message platforms.

Manage Customer Data

  • Collect, search, and segment customer data with Contacts.
  • Track which customer segment browsed your target page, and the live chat history.

Free Workspace for Your Team

  • There is no capacity limit, and files sent and received can be easily found by searching.
  • Add chat groups to manage chat history by topic.

How Do I Connect to the Shopify Store?

  1. Click on "Add app"
  2. Sign up/Login to Channel.io
  3. Create your Channel
  4. Download Applications: use Channel Desk in all major platforms including Android, iOS, Windows, and Mac OS.

If you have already signed up for Channel.io, you can log in immediately without further registration process.

Launch date

June 07, 2021

Integrates with

  • Instagram
  • Line
  • KakaoTalk
  • Naver
  • Slack

Pricing

See all pricing options

Free Plan

Free

  • Unlimited customer chat
  • Unlimited team chat
  • Unlimited team members
  • Integrations with Instagram, Line, Kakao
  • Chat widget customization

X-Small

$30/month

or $27/month billed at $324 once per year

  • Up to 3000 MAU
  • Everything on the Free Plan
  • + Add ons:
  • CRM
  • Automated marketing
  • Data Analytics
  • Chat bot
  • Data downloads
  • Templates
  • And More!

Small

$50/month

or $45/month billed at $540 once per year

  • Up to 8000 MAU
  • Everything on the Free Plan
  • + Add ons:
  • CRM
  • Automated marketing
  • Data Analytics
  • Chat bot
  • Data downloads
  • Templates
  • And More!

Medium

$70/month

or $63/month billed at $756 once per year

  • Up to 20,000 MAU
  • Everything on the Free Plan
  • + Add ons:
  • CRM
  • Automated marketing
  • Data Analytics
  • Chat bot
  • Data downloads
  • Templates
  • And More!

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 97% of ratings are 5 stars
    32
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
    1
  • 0% of ratings are 1 stars
View all 33 reviews

List of reviews

Filter and sort reviews

  • 5 of 5 stars
    August 3, 2022

    Blooming KOCO

    Location United States
    Time spent using app 6 months

    The customer support is so helpful, nice, and very professional! this app was exactly what we were looking for! Thank you

    Developer reply
    August 11, 2022

    I'm glad you found what you were looking for! :) We're a big fan of Blooming KOCO!!

  • 5 of 5 stars
    August 3, 2022

    Pyunkang Yul US

    Location United States
    Time spent using app 5 months

    extremely easy to set up! The app is awesome and it works super good. love this app. Recommend!! Recommend!!

    Developer reply
    August 11, 2022

    Thank you for your support! We'll continue to support Pyunkang Yul US!

  • 5 of 5 stars
    August 3, 2022

    heimish US

    Location United States
    Time spent using app 4 months

    First time using this app for my store. The Online help is very supportive thank you. I am looking forward to using the features . 10 stars

    Developer reply
    August 11, 2022

    Thank you for trusting Channel.io. We'll be sure to let the AM team know to provide the best support.

View all reviews

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