Channel‑Live Chat Chatbot CRM , 59 reviews
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I have been using channel for a year and this app is the best solution for not only CS, but marketing. I will be using this solution for sure. Highly recommend this App!
Thank you for your review! We look forward to seeing UUUUU's growth for this year as well!
The most amazing experience! I had setup my channel.io account with all tutorials I was provided with and had no issues as it was super simple. One of the advisors reached out to me and wanted to schedule a meeting to help understand my use for channel.io and my business model, this was an amazing experience and I received so much insight as to what features I have at my disposal and how much more I actually had then I initially thought!
If you need any chatbot platform, this is definitely the way to go!
Thank you so much for your review. We look forward to working with you to help you build a successful business!
CS、CXまわりのツールと言えばチャネルトークという位置付けと思っております。自社でも以前使用していたツールのときとくらべると、問い合わせ数は増加傾向ではあるものの、対応している中の人数は横ばいとなっており、効率化が図れております。まだまだ使いこなせてはないので、用意されている機能を駆使すれば、顧客満足度をより向上できると確信しております！
toysubさん、レビューありがとうございます！！
御社の業務効率に貢献できているとのこととても嬉しいです！
よりマーケティング面でも活用できるよう日本メンバーでご支援できればと思います！！引き続きよろしくお願いします！
This app is a must- have companion to my business. Channel.io’s automated chat bot system, I could finally sleep at night. That made things much easier for me as I could get some proper rest. Even if it’s an automated message, the experience is different from getting no response. Customers actually waited for a response from me without complaints. Because of the immediate responses some customers didn’t even know I was living overseas.
Thank you so much! Our team is routing for Casabello's continued growth!
PCでもモバイルでも確認や答えがやりやすい。
さらに、お客さんの情報確認もすぐできるので
CSする時間が短くなりましたし、
プロモーションなどもデータを見てからやるので
本当に楽です！
ずっと使うと思います！
対応時にお客様の情報確認できるの、使い慣れるともはや必須機能ですよね:)
リソース的に効率の良い対応もできているようで嬉しいです。
ずっと使うと思いますとのコメントも感激です！
こちらこそ、末長く引き続きよろしくお願いします！！
Channel.io allows us to provide a VIP level of service that our demanding customers expect. Our customers do not have a lot of extra time in their day. Channel.io helps us find solutions to their problems faster. Which is good for the customer and great for our conversion rate.
It's great to hear that Channel.io has helped you provide the high-level of service that your customers expect. We're glad that you're able to provide VIP service with the help of our platform.
チャット機能もポップアップ表示も、重宝しています。
導入時のサポートも手厚く、質問にも都度対応いただけてオススメの使い方なども相談に乗って頂いています。
条件を絞り込んだり、時限設定をしたりできるので、使い勝手がよく、
購入後のお客様の声なども広く拾えるようになりました。
HARIOさん、素敵なサイトと商品、よく拝見しています！
お客様の声もよく拾えるようになりつつ、様々な細かな機能まで適切に使っていただいて嬉しい限りです。接客を通しての売上やお得意さん作りに貢献できるよう、ツールとしても今後さらに支援していきますね！引き続きよろしくお願いいたします。
Very helpful for the business. The live chat bot helps interacting with the customer real-time and it gives the business a boost.
Thank you much for the review! If you'd like to find out more about our platform in detail, please let us know!
Amazing app! Thanks to Channel talk, our customer service became so much easier. Their trackable marketing tools are so useful.
So glad to hear you've been having a good experience with us!
Channel.io is great app to organize your teams and gives good customer analytics. Easy to learn and has good customer service.
Thanks! We hope your experience continues to be a good one!