Chargeflow Dispute Chargebacks , 161 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its efficient chargeback management, noting increased win rates and significant fund recovery. They appreciate its user-friendly interface, automation, and comprehensive chargeback handling. The support team is commended for their professionalism and quick responses. The unique billing model, charging based on dispute win rates, is seen as a positive. The app's ability to handle disputes for both physical and digital goods and track every case is also praised. It's considered a must-have for e-commerce businesses dealing with chargebacks.
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My chargeback win rate has increased drastically. I didn't realize what was involved in a proper submission to fight these disputes. They submit documents 15 to 20 pages long. Would recommend. No cost to user as its paid from disputes won.
Best hands-off solution for fighting chargebacks. Chargeflow will handle all chargebacks/claims for me, without my help or the help of an employee. So far, their responses to my chargebacks has been amazing which resulted in a lot of chargebacks won.
I recently had the pleasure of interacting with Marianne from Chargflow and I must say, her customer service was exceptional. Marianne was polite, professional, and went above and beyond to ensure that my needs were met. Her quick response time was impressive and greatly appreciated. I just started using Charge Flow, and I'm already seeing results. It is a good and reliable app that has helped me manage my Chargebacks effectively and efficiently. I highly recommend Marianne for outstanding customer service and Chargeflow for anyone looking for a reliable finance management app. Thank you, Marianne, and Chargeflow for making my life easier!
The support team is amazing, quick to respond to, and happy to guide my team in activating my account with patience!!
My niche has high chargeback rate so installing this app has literally saved my business. Boaz has been extremely helpful in sorting everything out for us. This is the app to use if you need to stop your chargebacks from shutting down your store.
Best app for handling PayPal and Shopify Payments cases. I can really recommend it.
Absolutely not helpful. They do the same thing we can do in shopify. Add all the evidence and they do nothing to help you win a chargeback just a waste of time.
Lori - My name is Ariel, and I'm CEO and co-founder of Chargeflow.
I've taken a deep dive with my team to review your account, with a particular focus on the specific chargeback we were unable to win on your behalf.
I want to remind you that our pricing model is entirely success-based, aligning our goals directly with yours. This approach motivates us to win as many chargebacks as possible, especially those with significant value.
It's important to remember that high-value chargebacks often face challenges due to the policies of banks and on high amounts, they are usually more aligned with the cardholder, unfortunately. Despite our efforts in submitting comprehensive and persuasive evidence, the final decision always rests with the bank.
In your case, we presented strong evidence to contest the dispute, but regrettably, the bank decided in favor of your customer.
There are still many chargebacks under review, and usually, the lost vs. won response times from the bank are different, as they have another process to check before they allow a won chargeback for merchants.
I am confident in our ability to secure more victories for you in the future, helping to recover your funds and relieving you of the burden of handling these disputes yourself.
Your satisfaction with our service is our team’s top priority, and we are all committed to ensuring that our partnership is not only beneficial but also financially advantageous for you.
As a gesture of our commitment to this partnership, I have sent you an email with additional details on how we would love to help moving forward and with a nice offer for you to consider.
Would you be willing to give us another opportunity to demonstrate our dedication to your success?
Best,
Ariel
Great company, Boaz is very flexible with the calls and helped me out quickly. thanks!
Hey, thanks for your feedback!
We're always to support you, 24/7, feel free to reach out any time!
Chargeflow is a game-changer for managing chargebacks! I've just started using it, and I'm already impressed by how easy it is to navigate. Looking forward to exploring more of its features.
I appreciate your feedback, thanks:)
We work hard to allow a seamless and easy usage of our app, so you can focus on growing your business with no worries about chargeback handling.
Amazing customer support always availiable, reasonable fee taken by them. Pretty good at winning cases aswell better to have them on your store then not and a super clean layout of the app
Hey Brenden,
Thanks for your great feedback!
Our business model is definitely affordable for everyone as it's success-based and puts you and us on the same boat:)
We're available for any need with our 24/7 live support.