Reviews (306)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for automating the dispute management process, which saves time and increases the rate of won disputes. It features a user-friendly dashboard and interfaces, with alerts that help reduce dispute rates. It integrates with various payment gateways and is praised for effective chargeback responses and a responsive support team. Continuous improvements enhance its effectiveness in protecting businesses against fraudulent chargebacks.
Refine
-
By rating
I'm extremely disappointed with Chargeflow. Initially, they made a significant error by submitting contradictory information in response to a chargeback dispute, causing me unnecessary stress and of course, a lost dispute. To make up for it, they promised the next dispute would be handled free of charge. However, when the next dispute occurred, they still charged the standard fee. It's now been weeks of back-and-forth, and I'm still waiting for the promised refund. Communication has been poor, promises have not been kept, and the overall experience has been frustrating. Unfortunately, I can't recommend this app or service based on my experience. UPDATE: After leaving this review, they have finally refunded me, so I am changing to 2 stars instead of 1. It does not charge the bad experience I had and I do not recommend this app. To make it even worse, they kept sending me e-mails to delete this review!
Super friendly and helpful.I had meeting with Juda, and he took his time to answer all of the questions I had. super, just awesome.
So far very helpful, and detailed. Juda was nice and efficient.
Maria helped me out and was quick to handle an issue I had.
Very helpful in managing chargebacks and essential if you don't want to handle chargebacks yourself.
Really helps save you time to get this automated.
Kind and fast customer support. Thank you Joan for your help.
Thanks to Mariane for her help. She responded quickly and professionally, and processed the refund promptly. I really appreciate the fast response and support. Thank you for your assistance!
Chargeflow helps us manage chargebacks and respond efficiently.
I'm currently dealing with chargeback problems, and Chargeflow has been a huge help. The onboarding with Juda was really reassuring, and the team is actively supporting me through this process. Highly recommend for anyone needing reliable assistance!