Reviews (295)

Overall rating
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction through integration with chat services like WhatsApp and Facebook Messenger. They value its real-time reporting, customizable chat widgets, automated responses, and real-time messaging for handling FAQs and customer issues efficiently. The user-friendly interface and responsive support team are also highlighted, along with the seamless integration with Shopify. Many appreciate the free plan and consider upgrading due to the positive impact on their business operations.

April 16, 2024

An easy way for customers to reach for us. Support is not inmediate; however, they follow up until issue is solved.

Equipo Fotográfico | Costa Rica
Costa Rica
Almost 3 years using the app
April 30, 2024

As an e-commerce entrepreneur, finding tools that seamlessly integrate with your website while enhancing customer interaction can be a game-changer. Chaty is not just another chat app; it's a comprehensive solution that revolutionizes how you engage with your online visitors.

From the moment I integrated Chaty into my e-commerce platform, I was impressed. The user interface is incredibly intuitive, making it easy for both myself and my customers to navigate. Within minutes, I was up and running, offering instant chat support to anyone who visited my website.

One of the standout features of Chaty is its real-time reporting capabilities. The detailed reports provide invaluable insights into visitor behaviour, allowing me to understand who is interacting with my site and what they're interested in. This level of data has been instrumental in shaping my marketing strategies and optimizing the user experience.

What truly sets Chaty apart is its exceptional support. Whenever I've had a question or needed assistance, their team has been there every step of the way, ensuring that I get the most out of the platform. Their dedication to customer satisfaction is evident in every interaction.

But perhaps the most impressive aspect of Chaty is its seamless integration with popular chat services like WhatsApp and Facebook Messenger. This integration not only streamlines communication but also makes it effortless to follow up with customers even after they've left my site. It's a game-changer for building long-term relationships and driving repeat business.

In summary, Chaty is more than just a chat app; it's a powerful tool for e-commerce success. With its ease of use, instant support, insightful reports, and integration with everyday chat services, it has become an indispensable part of my online business toolkit. If you're looking to take your e-commerce customer service to the next level, look no further than Chaty. Highly recommended!

Crown of Glory
United Kingdom
3 days using the app
June 6, 2024

Great App, it does its job perfectly. Fast Answers from Customer Support

The Mattress Store
United Arab Emirates
About 1 month using the app
June 26, 2024

Definitely recommend Chaty. It integrate WhatsApp so well and perform so well in the online store

Plan V The Better Plan
16 days using the app
March 25, 2024

I use this widget on my website ( and it works great and I had great customer support to make sure I had this setup and working properly! Highly recommended!!!

Blu Zone Bags
United States
5 months using the app
July 9, 2024

The best app for social connect. This app can help us to increase conversion. A++ Recommend

FBA Easy
3 days using the app
July 10, 2024

I am very happy, a creative and easy way to connect with costumers

iPrint Works
27 days using the app
April 23, 2024

I have installed WhatsApp Button to my Store and its perfect Widget

Her Accessories
About 1 month using the app
March 12, 2024

Perfect fit for my store! Simple and awesome! Outstanding if you work with customers via Whatsapp!

Henne Co
United States
Over 1 year using the app
April 30, 2024

i love the cx support service from marvin he solved my query. thank you for the support marvin.

About 2 months using the app