Reviews (320)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction through its integration with chat services like WhatsApp and Facebook Messenger. They value its intuitive interface, easy setup, and features such as chat buttons and contact forms that facilitate communication across multiple platforms. The app also offers real-time reporting to help refine marketing strategies and improve user experiences. Performance is noted as reliable, and the customer support team is praised for their responsiveness and helpfulness, ensuring 24/7 assistance.

May 6, 2021

Karina was an amazing help to us when we were having some technical issues. Without her help we would have given up! She was very responsive and her communication was excellent. Thank you very much

SnoozeShade
United Kingdom
About 1 year using the app
March 26, 2021

The app is really engaging customers attention, not affecting the speed of the store and it's easily customizable. We recommend !

UnoSounds
United Kingdom
About 1 year using the app
April 3, 2023

Easy to use
Line への誘導に使っていますがシンプルで使いやすいです

KID LAKI
Japan
About 1 year using the app
May 17, 2023

Chaty is a powerful and versatile chat add-on for Shopify that enhances customer communication and support.
With its user-friendly interface and comprehensive features,
Chaty streamlines interactions, boosts engagement, and increases conversions.
From customizable chat widgets to automated responses and real-time messaging, Chaty provides a seamless and efficient communication channel
between merchants and customers.
Whether it's answering FAQs, offering personalized recommendations, or resolving issues, Chaty delivers exceptional customer service. With its easy integration and extensive customization options, Chaty is a valuable tool for any Shopify store looking to improve customer satisfaction and drive sales.
Additionally, Chaty offers excellent customer support, ensuring that users receive prompt assistance and guidance whenever needed.
Their dedicated support team is knowledgeable, responsive, and helpful, making the overall experience with Chaty even more satisfactory.

Mother's Love
United Arab Emirates
About 1 year using the app
February 23, 2023

Chaty works seamlessly with shopify and makes for a smoother transition between the client and us which is the whole point of why we have a shopify site. We've had it installed for 2 months so far and it's been excellent with great customer support so far. Great job everybody!

BasedConsulting
United States
About 1 year using the app
July 12, 2023

Best App for Asian Market! Thank you Marvin for all the help and support. Greatly appreciate your guide.

Yui Fresh
Thailand
About 1 year using the app
September 27, 2022

Great app. Support was prompt as well. The setting method is also easy, so it is highly recommended for stores that you want to use easily.

YOU TOKYO
Japan
About 1 year using the app
January 22, 2021

It's a great app especially for merchants like us with multiple customer communication channels. Their support is quick and responsive. Pricing is fair. High recommended!

Smart CBD - 亞洲最大CBD專門店
Hong Kong SAR
About 1 year using the app
March 30, 2023

Ich bin sehr zufrieden und habe ein Upgrade vorgenommen, da ich langfristig diese App nutzen werde. Der Support ist sehr zügig und leicht verständlich, die App sehr übersichtlich und leicht verständlich, ich bin begeistert.

Cornelia S
Germany
About 1 year using the app
December 11, 2022

very loveable, performance and beautiful style and enough free plan for starter stores, in one word: all in one for chatting in your store

Aryaminer
United Kingdom
About 1 year using the app