Reviews (322)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer interaction through its integration with chat services like WhatsApp and Facebook Messenger. They value its intuitive interface, easy setup, and features such as chat buttons and contact forms that facilitate communication across multiple platforms. The app also offers real-time reporting to help refine marketing strategies and improve user experiences. Performance is noted as reliable, and the customer support team is praised for their responsiveness and helpfulness, ensuring 24/7 assistance.

June 29, 2022

Quick help good app! They response very quick and try to help and solve the problem. The app also work very good and i have never problems with it!

Apollo the Jeweler
Netherlands
3 months using the app
January 30, 2022

So far I really love the convenience and the ability to communicate widely with my customers! Highly recommend.

Shades At Four
Kenya
3 months using the app
June 16, 2023

It was a Great experience with Chaty, on WordPress and Shopify both. and thanks to Karina for assistance!

Aartisyn
India
3 months using the app
April 6, 2021

I recommend Chaty a 100% the customer service is excellent, and the way the app works is so easy to understand and install, it has made the way I talk to my customers so much easier and personalized, I thank Karina and the team for keeping me updated about a new feature I needed for my site, wich is to know from what URL the customer clicked on the message us button, well thanks a lot you guys and please use Chaty!

Dresscode502
Guatemala
3 months using the app
November 30, 2020

I tried this app to support my customers and replace the traditional Contact Us page. I really like how it could connect to many other chat apps as such. As a small merchant, it totally suits my need. It would be the best app in its category if it had (1) customer-queue chat which could connect to multiple agents in turns, (2) customer support team email which could connect and assign tickets to multiple agents in turns, and (3) a physical address channel (widget) where merchants could fill out all their physical addresses there.

Leycus
Vietnam
3 months using the app
Edited October 14, 2020

I used this app so that people could contact me easier. They went above and beyond to help me get another issue addressed. Thank you.

Deja Vu Boutique
United States
3 months using the app
June 6, 2023

muito bom, e muito importante para mostrar responsabilidade com os clientes, além de proporcionar um atendimento mais rapido

lojaskrstore
Brazil
3 months using the app
February 5, 2023

Excelente service, very easy to use and got me out of a little problem I had with another app similar to this one

Rayos
Colombia
3 months using the app
February 23, 2022

me gusto mucho la app, tiene mucha facilidad para configurarse, ofrece efectos dinámicos muy buenos.

moss.com.co
Colombia
3 months using the app
June 14, 2020

I have to give this app five stars because it's perfect. I had no issues installing it, also it's super easy and fast to install. Customer service is very helpfull. I reccomend it!

Catspurelove
Italy
3 months using the app