ClearSale Fraud Protection

Support is very difficult to get in touch with, everything feels like a sales pitch rather than helping existing customers. They take a cut from every transaction despite not providing coverage for every transaction (transactions over a certain value are not protected even though you get charged for them). Responses are taking longer and longer to come through and false positives have increased making it difficult to justify this service.

Great customer service. We’ve worked with ClearSale for nearly four years, and their team has consistently helped protect our business. While messages escalated to senior support can take a bit longer at times, they always follow up in a timely and professional manner. We’re grateful to have ClearSale’s protection in place for our store.

We have been very happy with Clearsale's services - our account manager Mirella has been very responsive to any concerns or queries we've raised, and worked with us to find solutions for expediting the review of time sensitive orders.

Update: 12/1/2025: Still no contact from Clearsale. Even though they were going to "Escalate" to the head of their customer service on 11/07/25. Still no contact about getting reimbursed, no coverage for the fraud that THEY said was OK to send. Do not use this service...It is a complete scam!

This app is a scam! After more than 4 years of having this app, we received our very first chargeback and have had little to no response from Clearsale. When they do respond, they are simply copy/paisting responses. They give you the runaround when pushing for reimbursement for a chargeback that THEY approved, even after you load up all the documents to their un-user friendly portal.

Now I'm trying to cancel the service and can't get anyone to respond. The chargeback was only for a $25.00 sale...Could you image if it was something of high value? I just can't believe we wasted all this money each money thinking we were protected.

Llevo más de 4 años trabajando con ClearSale y mi experiencia ha sido muy positiva. Su equipo siempre me ha brindado un servicio cercano y profesional, ayudándome a mejorar los niveles de aceptación y reducir contracargos, además de disminuir significativamente los falsos positivos.
Con operaciones en México y Estados Unidos, ClearSale me ha acompañado en todo el proceso, ofreciendo soporte constante y resultados muy favorables.
Sin duda, los considero un aliado confiable y estratégico para seguir creciendo con seguridad.

I strongly advise anyone considering ClearSale to think twice before signing up. My experience with this company has been nothing short of frustrating and disappointing. They promised to protect my business from fraudulent transactions and assured me of secure, guaranteed sales. Instead, they failed to deliver on those promises.

ClearSale took a significant amount of money from my account, yet when fraud actually occurred, they didn’t stand behind their guarantee or reimburse the losses. Communication was poor, and their customer service was completely unhelpful — every time I reached out, I was met with delays and excuses instead of real solutions.

This company did not protect my business as advertised and left me feeling scammed. I’m sharing my experience so other business owners can avoid going through the same headache and financial loss I did.

We have worked with Clearsale for over 4 years and their platform, customer service, and dev teams are all top notch. They have even handled special customization(s) that are important to our business.

Mirella has been great to work with. Whenever we have an issue she always to go bat for us and we come out happy

Service is absolutely horrible. Asked to cancel some orders from cover and I was lied to about how many orders was 'not identified' but I showed them clearly we have been charged for them.

And then we went on for about a full month of me asking for information of how the charged was calculated and everytime they try and send the document the link was broken, the request was blocked or some issue was happening where I cannot get access to the document.

This is really starting to become a scam and hiding behind poor customer service will still charging me $2-3,000 every month.

I was talking to Monalisa and she keeps reassuring me they are working asap and will fulfil my request but she keeps sending me broken links and leads me around in circles.

I DO NOT RECOMMEND THEIR SERVICE

ClearSale Fraud Protection has been essential for our business in the US and Honduras. It gives us the peace of mind to focus on growth without the constant worry about fraud. The app works smoothly in the background, letting us avoid the stress of potential scams. Plus, the cost is fair for the level of protection it provides. ClearSale has become something we rely on every day.