Reviews (54)
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Great customer service. We’ve worked with ClearSale for nearly four years, and their team has consistently helped protect our business. While messages escalated to senior support can take a bit longer at times, they always follow up in a timely and professional manner. We’re grateful to have ClearSale’s protection in place for our store.
Thank you so much for taking the time to share this review! We’re thrilled to hear that our partnership over the past four years has helped support and protect your business. Our team works hard to provide consistent, reliable service, and it means a lot to know that our follow‑through and professionalism have made a positive impact.
We appreciate your understanding regarding the occasional delays when senior support is involved — our goal is always to ensure you receive the most complete and accurate assistance, even if it takes a little extra time.
Thank you again for your trust in ClearSale.
We truly value your partnership and look forward to continuing to support your growth and security.
ClearSale!
We have been very happy with Clearsale's services - our account manager Mirella has been very responsive to any concerns or queries we've raised, and worked with us to find solutions for expediting the review of time sensitive orders.
Thank you so much for sharing your feedback! We’re thrilled to hear that you’ve been happy with ClearSale’s services and that Mirella has been able to support you.
Your comments about expediting time-sensitive orders are very valuable to us, and we’ll continue working hard to make the process even smoother for you. If there’s anything more we can do to improve your experience, please don’t hesitate to reach out.
We truly appreciate your partnership and look forward to continuing to support your business.
Regards,
Jennifer
Update: 12/1/2025: Still no contact from Clearsale. Even though they were going to "Escalate" to the head of their customer service on 11/07/25. Still no contact about getting reimbursed, no coverage for the fraud that THEY said was OK to send. Do not use this service...It is a complete scam!
This app is a scam! After more than 4 years of having this app, we received our very first chargeback and have had little to no response from Clearsale. When they do respond, they are simply copy/paisting responses. They give you the runaround when pushing for reimbursement for a chargeback that THEY approved, even after you load up all the documents to their un-user friendly portal.
Now I'm trying to cancel the service and can't get anyone to respond. The chargeback was only for a $25.00 sale...Could you image if it was something of high value? I just can't believe we wasted all this money each money thinking we were protected.
Thank you for taking the time to provide feedback. We've escalated your concern to our head of customer service and someone will be in touch ASAP to help resolve the issues you've been experiencing.
~Faye
Llevo más de 4 años trabajando con ClearSale y mi experiencia ha sido muy positiva. Su equipo siempre me ha brindado un servicio cercano y profesional, ayudándome a mejorar los niveles de aceptación y reducir contracargos, además de disminuir significativamente los falsos positivos.
Con operaciones en México y Estados Unidos, ClearSale me ha acompañado en todo el proceso, ofreciendo soporte constante y resultados muy favorables.
Sin duda, los considero un aliado confiable y estratégico para seguir creciendo con seguridad.
¡Gracias por sus comentarios!
Es un placer para nosotros saber que somos sus aliados confiables y estratégicos para juntos construir un ecosistema en ecommerce más seguro. Nuestro foco es continuar brindando la mejor experiencia de compra, deteniendo el fraude y vendiendo más sin riesgo.
~Faye
I strongly advise anyone considering ClearSale to think twice before signing up. My experience with this company has been nothing short of frustrating and disappointing. They promised to protect my business from fraudulent transactions and assured me of secure, guaranteed sales. Instead, they failed to deliver on those promises.
ClearSale took a significant amount of money from my account, yet when fraud actually occurred, they didn’t stand behind their guarantee or reimburse the losses. Communication was poor, and their customer service was completely unhelpful — every time I reached out, I was met with delays and excuses instead of real solutions.
This company did not protect my business as advertised and left me feeling scammed. I’m sharing my experience so other business owners can avoid going through the same headache and financial loss I did.
Hi BB Branded team,
Thank you for your feedback and I've passed it along to our head of Customer Service. Someone on our team will be reaching out to you ASAP!
~Faye
Mirella has been great to work with. Whenever we have an issue she always to go bat for us and we come out happy
Thank you so much for sharing your experience and for the wonderful 5-star review! We’re thrilled to hear that Mirella has been such a great partner for you. Your feedback means a lot to us, and we’re committed to continuing to provide the same level of support whenever you need it.
- Jennifer
Um bom serviço, uma das poucas soluções de serviços digitais que contratei para o meu site e que entregam aquilo que é prometido. Desde então não tive mais problemas com Fraudes.
Obrigado por compartilhar sua experiência positiva com nossa solução antifraude! Ficamos muito felizes em saber que conseguimos ajudar a eliminar problemas de fraude e cumprir o que prometemos para o seu site. Seu feedback é muito importante para nós e motiva nossa equipe a continuar oferecendo uma proteção confiável.
Se precisar de qualquer ajuda ou tiver sugestões, é só entrar em contato conosco!
-Jennifer
He colaborado con ClearSale por más de cuatro años y el desempeño de su equipo y producto han superado consistentemente mis expectativas. Su atención es cercana, profesional y altamente especializada, lo que ha permitido optimizar nuestras tasas de aprobación, reducir el riesgo en contracargos y minimizar de manera considerable los falsos positivos.
Gracias a su presencia tanto en México como en Estados Unidos, ClearSale ha sido un socio clave en nuestros procesos operativos, brindando acompañamiento permanente, análisis oportuno y resultados sólidos.
Sin duda, lo considero un colaborador estratégico y confiable para impulsar el crecimiento del negocio con mayor seguridad y eficacia.
¡Muchas gracias por compartir su experiencia! Nos alegra mucho saber que nuestra colaboración durante los últimos cuatro años ha cumplido, e incluso superado, sus expectativas.
Sus comentarios son muy importantes para nosotros. Nos enorgullece ser un socio de confianza que le ayuda a hacer crecer su negocio de forma segura y eficiente, y esperamos seguir obteniendo juntos excelentes resultados.
Si hay algo más que podamos hacer para ayudarle a alcanzar sus objetivos, no dude en ponerse en contacto con nosotros.
-Jennifer
ClearSale Fraud Protection has been an excellent solution for our business. Since implementing it, we’ve seen a significant reduction in fraudulent transactions while approving more legitimate orders. The system is accurate, reliable, and helps protect revenue without affecting the customer experience.
The setup process was smooth, and the support team is professional, responsive, and knowledgeable. Their manual review process adds an extra layer of confidence, and the detailed reports make it easy to monitor performance.
Thank you for the wonderful feedback! We’re glad ClearSale has helped reduce fraud, improve approval rates, and provide a smooth, reliable experience for your team. We appreciate your trust and are always here if you need support. We look forward to working together.
Regards,
Jennifer
Superb customer service and protection! Thank you ClearSale!
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with our customer service and fraud protection. Your trust means everything to us, and we’ll continue working hard to keep your transactions safe and secure. If you ever need assistance, we’re always here to help!
~ Jennifer