Reviews (62)

Overall rating
4
Counts per rating level
  • 90% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
May 22, 2020

absolutely wonderful ! the app and the folks behind it. top of the line customer service will take their time to explain what is needed and don't rush you into any decisions. this is a fabulous way of keeping yourself safe and also being covered against any fraud. couldn't have asked for more :) go for it!

yantraaexim.com
India
9 months using the app
ClearSale replied June 12, 2020

Thanks Yantraaexim.com for taking the time and for the nice review! We pride ourselves on customer service and are here to help you!

January 10, 2022

I have used ClearSale for a while now to manage high risk orders which have been placed in our online store. ClearSale offers us a good service with peace of mind to fulfill orders as they have an experienced team who do the thorough analysis for every single order placed and recommend us whether a specific order should be fulfilled or not. It's quite accurate. Also they offer us the refund if the chargeback happens for an approved order which is very good. I just hope the analyzing time could be a bit quicker. Anyone is facing with fraudulent order should consider ClearSale as one of the best options on the market

COZYER
Australia
7 months using the app
ClearSale replied January 24, 2022

Thank you Andy for your kinds words and it has been great working with you so far.

Great to hear and see that we already are making a great impact in protecting your online store.

Lets make 2022 even better!

~Ralph

Edited September 15, 2020

Updated review: ClearSale reached out to me and fixed the issue. If you guys are scared about fraud payments pick these people. They are super helpful!

Old review: I love their service, but the only problem is they are charging me 1% for offline orders too which is ridiculous. I hate how they do this

Harford Road Liquors
United States
7 months using the app
ClearSale replied October 1, 2020

Thanks for working with us to identify and remove your point of sale orders. We are focusing in on the card not present orders and are happy that all is working well. Thanks for your partnership!

April 3, 2023

It is not an exaggeration to say that ClearSale has saved my business. After a string of chargebacks due to fraud my company took some heavy hits, but ClearSale followed through with their side of our agreement and fixed the situation. I 100% recommend their service and will be a life-long customer.

Not to mention Luisa and team have excellent customer service. 10/10 would have a beer with them.

Grow Tents Depot
United States
6 months using the app
ClearSale replied April 3, 2023

It has been a pleasure to work with you and thank you for your kind words!

~Luisa

June 13, 2022

Nothing but great things to say about ClearSale. It was super easy to set up and gives ultimate peace of mind on sales. Now we can accept any size of order knowing that all the behind the scenes checks are complete and we're good to do what we're in business for - to supply great products with a great experience to our customers everywhere. Keep up the great work, ClearSale!

Bar Stool Gems
Canada
4 months using the app
ClearSale replied July 11, 2022

Thank you for the feedback! We're happy to help however we can.

~Luisa

Edited December 7, 2020

We sell a high risk category of product and clearsale has been great putting in a guarantee against chargebacks. The integration was top notch with deep integration into the sales orders meaning the pick pack team don't need to lookup an additional page. We are running on their express service allowing us to hit our quick delivery timeframes that we price ourselves on.
Looking forward to increasing our sales with the confidence of not worrying about fraud and chargebacks.

Simply-LEDs.com.au
Australia
4 months using the app
ClearSale replied December 21, 2020

Happy to help Simply-LEDs and your sales in Australia and throughout the world. Thanks for your partnership!

September 29, 2021

This Application and the guys at ClearSale is by far the best defence against chargebacks and fraud available on shopify. Not only are they insuring me against chargebacks they are also approving orders that shopify see as high risk that i used to have to knock back. This is also done at a extremely reasonable price. 100% highly recommended.

SHOPADO
Australia
4 months using the app
ClearSale replied October 1, 2021

Thank you Scott for the great feedback.
Looking forward seeing your store grow in the next few months ahead!

~Ralph

October 23, 2020

In recent years, fraud has increased so much, that we couldn't make an online shop because we were afraid of fraud as our shop dealing with high-priced products, but we meet ClearSale, sold and shipping the products with confidence.
Guarantee is also the biggest reason for choosing.

82K.com.au
Australia
4 months using the app
ClearSale replied November 13, 2020

Thanks for taking time to review ClearSale. We appreciate your partnership and look forward to helping you grow your sales in Australia and beyond!

October 13, 2022

It has been great having that confidence with orders again after being stun with 1000 of dollars of fraud orders. Thanks Clearsale :)

The Decor Room NZ
New Zealand
3 months using the app
ClearSale replied October 17, 2022

Great to hear Rebekah and that is exactly what we are here for.

Looking forward to seeing the business grow!

~Ralph

September 30, 2021

Top company, a must for fraud prevention and protection. Highly recommend, we would not sell anything with out clear sale on our side. Shout out to Ralph here in Australia. Thank you for all your support over the years and great customer service.

The Boating Emporium
Australia
3 months using the app
ClearSale replied October 4, 2021

Thank you Stephen for being with us for so many years and trusting us with your websites.

Looking forward to catch up when we can!

~Ralph