Reviews (1,460)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and comprehensive features. It's ideal for businesses offering local delivery and pickup, efficiently managing these operations and integrating well with other tools. Key features include customizable pickup times, delivery dates, and preparation times. The app also caters to complex delivery needs and multi-location brands. Merchants praise the exceptional customer support, the app's ability to enhance the checkout experience, and its provision of curbside pick-up, local deliveries, and click and collect services. When paired with the Rates By Distance app, it can calculate local deliveries by distance. Merchants commend the app for streamlining operations and boosting customer satisfaction.

June 12, 2024

It's easy to use with the great customer service, solving any issue within minutes.

THE HONEYCAKE
Australia
About 5 years using the app
Zapiet replied June 14, 2024

Hi
Happy to hear that you find Zapiet Pickup + Delivery easy to use & that we were able to resolve your issue quickly.
Always happy to help!

Jayne

June 13, 2024

Excellent APP with amazing Support. Jessica is Top of the top.

JustMary.com
Italy
About 4 years using the app
June 11, 2024

Great tool, A+ support experience. Highly recommended!

Goose Island Toronto
Canada
About 4 years using the app
Zapiet replied June 14, 2024

Thank you so much for your feedback! We're thrilled that you're loving our tool and had a great experience with our support team. Your recommendation and support mean a lot to us! If there's anything else we can assist you with, please feel free to let us know. We're are always happy to help!

-J Barjum

May 20, 2024

Betty was so helpful and efficient to help fix an issue with our delivery rates!

The Luxbox Co.
Australia
Over 3 years using the app
Zapiet replied May 23, 2024

Hi,

Thank you for your wonderful review! I'm glad I was able to provide you with the support you needed . If you have any more questions or need further assistance, please don't hesitate to reach out. Have an amazing day ahead.

Warm regards,

Betty

April 23, 2024

Maria fixed my issue very quickly and made sure everything was resolved!

Muscovy Coffee Roasters
United States
Over 5 years using the app
Zapiet replied April 24, 2024

Thank you so much for your kind words! It was a pleasure assisting you and helping you out with your store.

If there's anything else you need in the future, please don't hesitate to reach out. We're always here to help!

Thank you!

-María

May 21, 2024

I never write reviews but for Jessica I will write one with each of my stores because she help me set up both. Jessica is the most thorough and autonomous customer service rep I've met. I had trouble setting up this app (and didn't want to spend too much time on it and didn't want to hire someone) and I reached out and only told Jessica what I envisioned our delivery service set up should be like and Jessica handled everything! All I had to do was give her a little bit of direction and she took everything out of my hands.

I will stay on this app for Jessica and continue to use zapiet for my future stores because of Jessica. Zapiet is a great app to use to coordinate order fulfillment and offer various delivery options for your customers.

Dahing Plants
United States
Over 2 years using the app
Zapiet replied May 24, 2024

Thank you so very much for your kind words Calvin and for taking the time to share your experience!

I'm thrilled to hear that I was able to assist you in setting up your stores and delivery service as you envisioned. It's our goal here at Zapiet to provide thorough support to our valued customers like you.

I'm delighted that you've found our Zapiet - Pickup + Delivery app to be a great solution for coordinating order fulfillment and offering delivery options.

Looking forward to continuing to support you and your future stores!

All the best,
Jessica

April 30, 2024

Jessica was beyond fantastic and took care of everything as best she could. She did such a wonderful job looking into any and all the options. I am very happy with her level of service and professionalism. She deserves acknowledgement and a raise!

Cartems Donuts
Canada
Almost 4 years using the app
Zapiet replied May 5, 2024

Hi there and a big thank you for taking the time to leave such a wonderful review!

I am so glad that I was able to help and also get you moved over to our new rates functions within our Zapiet - Pickup + Delivery app.

Should you have any further inquiries in the future, please feel free to reach out...we're here to help!

All the best,
Jessica

April 21, 2024

Pavlo was so helpful. He was prompt in his responses and really helped me see what I needed to resolve my issues. Highly recommend.

Prosper Pantry
United States
Over 4 years using the app
Zapiet replied April 23, 2024

Hello Matthew,

It's wonderful to see your review! I am happy to know my help with Zapiet - Pickup + Delivery has been highly appreciated.

You should know that you are always welcome to reach us for any assistance you may need with our apps.

Warm regards,
Pavlo

April 29, 2024

Excellent app and especially excellent customer service! Thank you Jessica!

Jardins sur Pérolles
Switzerland
Over 3 years using the app
Zapiet replied May 1, 2024

Thank you for taking the time to leave a review, it's much appreciated!

It was so lovely chatting with you and making sure that our Zapiet - Pickup + Delivery app is up-to-date and generating the correct rates for all 3 methods at checkout.

If you have any other questions down the road, please do not hesitate to send us a message.

Kind regards,
Jessica

June 10, 2024

Jessica from support chat was AMAZING - we had a couple of major issues causing both our staff and customers a lot of confusion - she was able to solve both in less than an hour while also fixing a couple of our other buggy issues. I could not give her any higher praises!

Too Sweet Cakes
United States
Almost 2 years using the app
Zapiet replied June 13, 2024

Hi Shelbi,

Thank you so very much for leaving such a lovely review!

It was a pleasure chatting with you and getting a few things sorted on your store for your pickup & local delivery, along with an integration with our Zapiet - Pickup + Delivery app.

If you have any other questions down the road, please do not hesitate to send us a message.

Warm regards,
Jessica