Overall rating
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for managing local delivery and pickup services, with features allowing customers to select shipping type and date. It's especially useful for businesses with multiple locations and varied order services. The app is praised for its flexibility, efficiency, and specific pick-up and delivery scheduling. Merchants appreciate the responsive customer service, with developer-level knowledge and a proactive approach to problem-solving. Regular updates ensure smooth functionality and improved customer satisfaction.

April 5, 2024

Will always enjoy working with Zapiet vs Bold Subscriptions! Hands down. Jessica was a great help and worked quickly. Thanks again.

Bone a Patreat
United States
Over 4 years using the app
Zapiet replied April 8, 2024

Hi April,

Thank you very much for taking the time to leave a review!

It was my pleasure helping and getting your pickup & local delivery set up within our Zapiet - Pickup + Delivery app so the correct rate appears at checkout for your customer's!

If you have any questions or need any assistance, please do let us know.

All the best,

February 14, 2024

The Zapiet Pickup + Delivery app together with their Rates by Distance app has allowed our local delivery supply yard to move into the modern times. We're the only supply yard in our area to be able to offer local delivery online sales because of Zapiet. I did decide to remove a star because the Pickup + Delivery app did not notify us that it was outdated and needed to be updated which caused potentially lost sales because of a broken google API. When we recognized there was an issue with the module we reached out to live chat support and got exceptional help from Jessica who quickly fixed the issue for us.

William Dickson Industries, Inc
United States
Almost 3 years using the app
Zapiet replied February 16, 2024

Hi Paul,

Thank you for taking the time to leave a review

It was lovely chatting with you and getting our Zapiet - Pickup + Delivery up-to-date on your store so that everything is working and generating rates at checkout.

If you have any other questions down the road, please do not hesitate to send us a message.

Kind regards,

Edited April 30, 2024

Found a few issues with the app but Herman the support agent was super good

Getfish Australia
10 months using the app
Zapiet replied April 28, 2024

Hi Boris,

Thank you for your feedback. We understand the frustration caused by the inconsistent loading of the widget and the impact it's had on your revenue. Upon investigating your concern, we discovered a conflict with another app you are using called UpCart that prevents the widget from loading.

We've already reached out to you this morning to let you know about this UpCart conflict and have requested your assistance in resolving it.

Rest assured, resolving this matter is our top priority, and we're committed to working diligently until a solution is found. We greatly appreciate your patience and understanding as we navigate through this process.

Please don't hesitate to reach out to us directly, we're here to assist you every step of the way.

Warm regards,

January 8, 2024

Great, quick service. Very detailed, solved it right away including custom code.

Eat Local PEI
9 days using the app
Zapiet replied January 11, 2024

Hello Jordan,

Thank you so much for taking the time to leave us this review
It has been a pleasure to work on your store and to configure your Shopify settings to use our Zapiet - Pickup + Delivery app to its best.

All the best,


December 17, 2023

Works quite well.

Celebrations GetFish Ordering
5 months using the app
Zapiet replied December 19, 2023


Thank you for taking the time to leave a review! We really appreciate it :)

Best wishes,

Assistant Support Manager - Zapiet

Edited June 3, 2020

App has plenty of integrations and settings to make your store run like you are a big enterprise.

Since COVID, and an increase in many online stores' traffic, this app has had some issues which have been frustrating, but was just assured from top-level that they are working around the clock to make everything better. I believe it, and hope that things do get better soon.

Happy to 5 star this when it's clear issues will be rare to non-existent.

Nordic Catch
United States
Almost 5 years using the app
March 7, 2023

Merchant support provide a timely answer to emails with clear concise instructions. Thank you Jessica

Origin Bakery
Almost 5 years using the app
Zapiet replied March 7, 2023

Hi Stacey,

It was my pleasure helping you today with our Zapiet - Pickup + Delivery app and the integration of a 3rd-party app like Canada Post for shipping rates

Please do reach back out if you have any other questions or need any assistance.


March 7, 2019

I own a catering business, my customers can order take-away meals. This app is an excellent addition to my Shopify to handle very specific pick-up dates. The chat support is very handy, and I get very good advice and answers to all my questions, even if you're not very technical.

Ginette kookt
About 4 years using the app
June 28, 2017

Our customers love this app. Having local pickup available in our store has definitely increased conversions and customer satisfaction. Be aware that when using PayPal Checkout will cause minor issues with transactional e-mails (due to PayPal's limitations, not Zapiet's fault), however we usually just manually follow-up with customers who use PayPal with the local pickups and it's fine. Otherwise, totally awesome app.

Jibs Action Sports 2
Almost 4 years using the app
July 27, 2021

Certainly solved delivery date confusion during covid. Only downside is the cost when converting to a weak Aussie dollar. Tech support by flora has been amazing. She Earnt them an extra star!

Miss Melons Fruit and Veg
Almost 4 years using the app
Zapiet replied July 28, 2021

Hi there,

Thank you very much for your feedback!

I'm glad I could help you out today with installing the widget on your new theme.

Have a great day!