Zapiet ‑ Pickup + Delivery
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Reviews (1,772)
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Absolutely fantastic, this app does exactly what i need and is super clean, non clunky and gives my users a way better experience at checkout. As far as i can tell, there is no workaround to bypass the date picker like some apps have which is also great. Solves a lot of my problems and although i had a slight issue setting it up, the team were awesome and helped solve my issue incredibly fast.
We needed help troubleshooting several complex issues with Zapiet's integration with our existing product line up and fulfillment operations and Zapiet's support team provided exceptional support.
I want to call out Stephane specifically who went above and beyond, helping us resolve our problems no matter the complexity. He was patient in understanding what exactly we needed and exceptional with finding the exact solutions that would work for our set up. Cannot commend him enough. He was experienced, calm, friendly and helpful throughout the entire interaction. One of the best customer support experiences I've had.
Hi,
Thank you again for taking the time to leave me a review. That's kind.
I'm happy that I was able to answer all your questions regarding the Zapiet app and Shopify setup in general.
Please do not hesitate to reach out if you have any questions or need any further assistance.
Warm regards,
Billy N.
Absolutely love this app!
There are a few rough edges that take some time to configure and get used to, but the support team makes all the difference.
Sandy was incredibly helpful throughout the process; patient, knowledgeable, and genuinely willing to go above and beyond.
Highly recommend!
Hello there,
I'm so happy to read how much you love our app and support ! It has been a pleasure working on your store and ensuring that your settings meet your needs. Please do not hesitate to contact us if there is anything else we can assist you with.
All the best,
Sandy
Great support team.
We ran into a tricky issue with our theme where a custom script was interfering with pickup and delivery selections. The team quickly identified the exact cause and explained it clearly, then guided us to the correct fix.
Really impressed with their technical knowledge and responsiveness. Highly recommend.
Thank you, Genesis!
Hi Patryk,
Thank you for your kind review and for taking the time to share your experience. It was a pleasure working with you to resolve the issue with your custom code, especially around the cart widget and the date and time picker.
I’m glad we were able to quickly identify the conflict caused by the script and guide you through a clear and effective solution so everything is now functioning as intended. Your feedback on our technical support and responsiveness means a great deal.
If you need any further assistance or have any questions in the future, please don’t hesitate to get in touch.
Warm regards,
Genesis
After a lot of problems, support sorted me out quickly and efficiently. Works well
Genesis got to the root of the problem fairly quickly and was able to explain what the issue was and how to avoid further problems. I double checked and everything was corrected. Thank you so much for your help!
Amazing support! He could understand the issue easily and in a few minutes came back with it solved.
Genesis was a wonderful help today and corrected our problem quickly
Thank you!!
Spoke with a support rep (Stephane) to figure out how to add a feature to my store, and not only did he help with my concern, but he fixed another error I wasn't aware of. Very helpful and quick!
Veronica and Jayne were an amazing help to sort out some deep issues that were impacting customer experience. Very grateful to them both, for listening, problem solving and communicating back to me really clearly what changes had been made.
