Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,764)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing pickup and delivery operations, noting its robust features such as multiple options, Shopify POS integration, and a scheduler for managing times. It's praised for its user-friendly interface, reliability, and superior performance compared to Shopify's native functionalities. Exceptional customer support is also a key highlight, with the team noted for their responsiveness and effectiveness in issue resolution.

February 28, 2025

Stephane provided us with excellent service and was able to get our local delivery back up and running. He also took the extra step to make some great recommendations to help our user experience and overall functionality. 5 stars!

Shoppe Amber Interiors
United States
Over 7 years using the app
Zapiet replied March 3, 2025

Hi,

Thank you so much for taking the time write such an awesome review!

It was a pleasure to help with the rates at checkout and to offer some advice to better improve the ...

March 12, 2025

A supremely useful app. We mainly use the scheduler feature but it's essential for our shop. This group has easily some of the very best customer support as well, so if you have questions or any issues you can expect personable, considerate and thorough support pretty much any time of day. Really great!

My Home Park
United States
Almost 2 years using the app
Zapiet replied March 13, 2025

Hello Wyatt,

Thank you so much for taking the time to come write this lovely review !
It has been a pleasure to discuss with you, and your suggestions and feedback are ...

March 21, 2025

Zapiet is an absolute game-changer for managing pickup and delivery on Shopify! The app is incredibly powerful and packed with features, covering almost everything we need right out of the box. Its flexibility and functionality make it an essential tool for our business.

What truly sets Zapiet apart is their amazing customer support. The entire advisors are extremely responsive, knowledgeable, ...

Conti's Bakeshop & Restaurant
Philippines
Over 1 year using the app
Zapiet replied March 24, 2025

Thank you so much for your wonderful review! We're thrilled to hear that Zapiet has been a game-changer for your business and that our features align well with your needs.

...

February 17, 2025

We use this app across all our stores as we use multiple carriers and different delivery days for each. Easy to use, works perfectly for us, has majorly improved our customer experience, and their support is always very helpful when we come across issues or need to see how it can integrate with apps we add on.

Pepe Saya Buttery
Australia
Over 2 years using the app
Zapiet replied February 19, 2025

Hi Georgia,

Thanks so much for your awesome review!

We're really glad that you find our Zapiet - Pickup + Delivery app user-friendly, that it's working perfectly for your ...

February 3, 2025

This app lets you set up multiple pickup and delivery options for your products. The thing I like the most is how helpful the support assistance is. They are quick to put a real person in the chat, if you're not understanding the help articles they send (which are also quite helpful), and the real human that you talk to actually takes the time to understand your business to help you create the ...

Sweet Blossoms LLC
United States
Almost 4 years using the app
Zapiet replied February 6, 2025

Hi Blair,

I just wanted to say a big thank you for taking the time to leave us a review! It's always a pleasure to help, and I'm glad we could get everything cleared up.

If ...

February 25, 2025

The Zapiet - Pickup + Delivery app is essential to my store, and I continue to be happy with the functionality and customer service. The team is responsive and incredibly helpful - I recently dealt with both Gabriel and Betty, and they were quick to escalate and resolve my integration issue. Overall, the app makes the day-to-day functioning of my business so much easier and saves a lot of back ...

Butter Sweet
Australia
Almost 3 years using the app
Zapiet replied February 26, 2025

Hi there!

Yay! Thank you so much for your kind words! It was our pleasure to help you set up the Zapiet - Pickup + Delivery app. Feel free to reach out anytime—you’re always ...

March 12, 2025

The app allows you to be able to customize how you want to engage with your customers through store pick up and delivery options. While it took some getting used to the app set up at first, the customer service was 5 star and they were available and easy to work with. They went above and beyond to fix the problem. Highly recommend.

Jess Pies
United States
About 2 months using the app
Zapiet replied March 13, 2025

Hi Jessica,

Thank you so much for your lovely review! I truly appreciate you taking the time to leave your feedback. It was a pleasure to help with your rates and checkout ...

January 21, 2025

Anggy saved the day and helped me with an issue that Shopify support could not figure out (and it was a Shopify problem, not a Zapiet one!)

Harvard Sweet Boutique Inc
United States
Over 5 years using the app
Zapiet replied January 24, 2025

Hi Sue!

It absolutely made my day to read your review - thank you so much! It was my pleasure helping, and I'm really glad we were able to pinpoint and resolve the issue so ...

April 10, 2025

Zapiet is a great app, their support is phenomenal, especially Jessica.

We have very weird and strict shipping rules along with our in-house local delivery model and Zapiet have done everything required to the best of their abilities to make our unique specifications work the way we want.

Cold Turkey
Canada
11 months using the app
Zapiet replied April 12, 2025

Hi Daniel,

Thank you very much for taking the time to leave such a lovely review!

Chatting with you and working with your setup within our Zapiet - Pickup + Delivery app was ...

March 3, 2025

There was an issue with the functionality of my website that appeared to be Zapiet related. It wasn’t, but the support person Manuel went over and above to assist with solving the code issue. Zapiet customer support is fabulous, and the app is great too.

Poop Dog
Australia
Over 2 years using the app
Zapiet replied March 6, 2025

Hey Julie!

This is Manuel from Zapiet!!

I'm glad we were able to troubleshoot and fix the issue you were having with the cart icon and the checkout button. The details you ...