Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,664)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping, local delivery, and in-store pickup options. It offers flexibility and customization, such as setting delivery radii and precise scheduling. The app integrates well with Shopify POS, boosting operational efficiency. A key highlight is the responsive customer support, adept at resolving both app-specific and broader Shopify issues, making it a valuable tool for streamlining order management processes.

July 5, 2018

First, let me say, I've tested the other Store Pickup apps, and they have some major flaws that would have cost our company hours of work.

I wouldn't download a different Store Pickup app if you paid me! This is *the one*.

Support is always extremely helpful, and they've solved any issue we've run into.

The app provides essential functionality for any company that has both online and brick and mortar locations. If your customer can't come pick up an item they purchased from your shop, you're missing a huge opportunity! This app takes care of that seamlessly.

Ns Bikes
United States
9 months using the app
Edited June 15, 2020

Sebastian from the Support Team personally called me and helped me to troubleshoot the issues I experienced. Thank you very much for your help.

Eskymák
Czechia
9 months using the app
Zapiet replied June 15, 2020

Hi Matouš,

Thanks so much for your feedback. I have just checked our support system and it appears Ismail replied to you 6 days ago on Tuesday, 9th June at 6:27pm BST. Did you not receive his response?

We'd love to help answer any further questions you may have and get your setup finalised right away. Our current response times are far less than 24 hours. Seb from my support team will be in touch within the next couple of minutes to help out :)

Kindest,

Andy

Edited October 16, 2018

This is a great app. It's very well developed and allows us to offer in-store pickup for our customers. Plenty of customization, but the app remains clean and super easy to manage.

Support is Fantastic. Every email\request has been answered timely and issues resolved and questions answered.

Abstruse Pastry Company
United States
9 months using the app
December 2, 2018

The app itself works pretty decently, but what I'm really giving 5 stars for is the swift, empathetic, and awesome team behind this app! They we're great with helping us out when our shop was having trouble with the programs. They're staff responded quickly to our inquiry, and was patient with us and our lack of knowledge. They fixed the issue without needing hardly any of our (precious) time and courteously notified us when the issue was resolved. The app itself has been used a handful of times by locals, especially those requesting they're items are giftwraped, which is awesome. We love this app during the holiday season!

Woonwinkel
United States
9 months using the app
June 1, 2020

We needed the possibility to let our visitors/customers to choose pick-up or delivery, as well a date and time slot. It was an urgent need. Although it is very busy in these difficult times we really had the best possible support. So in our opinion a 5 STAR APP! We had some issues in the beginning, but they where solved really quick and the app gives us all the possibilities we need (and more).

NotintheSupermarket.com
Netherlands
9 months using the app
February 4, 2022

This app is the most complete app for store pickup and delivery.
It has everything and the service is as great and professional aswell.
Very pleased

taartenland.be
Belgium
9 months using the app
Zapiet replied February 7, 2022

Hi,

Thanks for your amazing review of our app! It really is a pleasure to hear you had a great experience with our support service as well.

Best wishes,

Bogi

May 13, 2020

This app has been an awesome feature of my website. Andy and his team are very helpful and always get any issues sorted promptly. Thank you, thank you, thank you! Highly recommend.

FLOX
Australia
9 months using the app
September 24, 2021

We are using this app for delivery and need to enable shipping. The support provided was awesome. They helped in setting up the app and help me setup the system the way I wanted.

liquorsplit-staging
United States
9 months using the app
Zapiet replied October 4, 2021

Hello,

It was a pleasure assisting you in the configuration of your store.

Thank you for your nice words,

Sandy

Edited November 13, 2020

This app has proven to be a life and timesaver. It offer tremendous flex-ability and allows for setting up delivery times (or pickutimes) dates and prices as exactly as it needs to be. Customer service has been very helpfull and responsive. It offers very precise setup of schedules and possibilities, Highly recommend if you need more from your shipping app!

Kukka-Maaria
Finland
9 months using the app
October 4, 2019

We're still working towards our official launch, but the team at Zapiet has been more than helpful, and very fast, in our set-up process. Can only recommend and give 5 stars at this point!

Shop Cityhome
United States
9 months using the app