Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,672)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping, local delivery, and in-store pickup options. It offers flexibility and customization, such as setting delivery radii and precise scheduling. The app integrates well with Shopify POS, boosting operational efficiency. A key highlight is the responsive customer support, adept at resolving both app-specific and broader Shopify issues, making it a valuable tool for streamlining order management processes.

Edited June 25, 2020

Without question, the best curbside, store pickup app in the App Store. We've tried most of them, this is based on experience. The dev/design team at Zapiet thought of every situation and the installation and configuration are simple and provide extensive control over your pickup, local delivery and shipping needs.

We have complicated shipping rules and this app works without any conflict with other 3rd party apps.

Support is nothing short of expeditious, personalized and thoughtful, they want you to be successful.

Levante Brewing Company
United States
8 months using the app
October 28, 2021

I've been looking for an app like this for years and I'm so happy to be adding it to my store. It literally does EVERYTHING you need. And the support staff is so awesome and gets right back to you. Jessica in particular worked with me on a tricky issue with my site that I couldn't understand. She was super nice, patient and in time, helped me fix and figure out the problem. I know it's a bit pricier than other date picker apps, but honestly, it's really worth it. A huge time and labor saver.

Wholesome Bakery
United States
8 months using the app
Zapiet replied November 1, 2021

Hi there,

Thank you very much for your kind words & great review, it was my pleasure helping you on the live chat to get your tricky issue resolved.

Have a lovely week and if you have any questions, please let us know and we would be happy to help.

Thanks,
Jessica

June 5, 2021

I use the app I came across an issue, and an answer really fast and the problem was solved within hours they do a Good job everyone should use them!

Eclorefloral
United States
8 months using the app
Zapiet replied June 7, 2021

Hi,

Thanks for your kind words! It gives the team a boost to receive feedback like this :)

Best wishes,

Bogi

June 9, 2017

Andrew had the quickest response time and was the most helpful ever! Without their customer support my site would never look and work as good as it does!

Live Tribal
United States
8 months using the app
March 16, 2023

I emailed with several support folks that day because I thought I had several different issues. Jessica was very knowledgeble and her fix cleared up all of those issues.

Incredible Edibles Plant Sale
United States
8 months using the app
Zapiet replied March 17, 2023

Hi Rich,

Thank you for leaving such a lovely review, It was my pleasure.

If you need any further assistance with rates or anything else for that matter, please do not hesitate to send a message.

Kind regards,

Jessica

May 26, 2022

This app has solved a real issue I was having with my stores checkout process. Even once I downloaded it and set everything up, I have asked them for further help with tweaking etc and the team have been extremely responsive and dealt with all my needs. Highly recommend!

Amys Bakehouse
United Kingdom
7 months using the app
Zapiet replied June 10, 2022

Hi Nick,

Thank you for taking the time to write us a review!

Our whole team works hard to offer the best pickup and delivery solutions and experience we can for our merchants.

Thanks again,

Steph

January 18, 2024

Service support au top !! merci Zapiet !

Repetto
France
7 months using the app
Zapiet replied January 24, 2024

Merci beaucoup d'avoir pris le temps de partager votre expérience positive avec notre application! C'est toujours gratifiant de savoir que nos efforts ont un impact positif sur nos marchands

-Steph

January 23, 2022

We use multiple Zapiet apps for our website and by far the apps are amazing, but more importantly the customer service/technical support is the BEST by far from any of the other companies I have worked with. Keep up the good work!

FreshPrep360
United States
7 months using the app
Zapiet replied January 24, 2022

Hi Michael,

Thank you very much for your lovely feedback!
Please don't hesitate to get back in touch should you need any more assistance.

Have a lovely day,
Flora

October 21, 2020

Great service. Great support. I strongly recommend this add-on to all stores offering local delivery and pickup : much more customization than Shopify basics features for those services

Patisselier
France
7 months using the app
Zapiet replied October 21, 2020

Hi guys,

Thank you so much for your wonderful review! I’m so pleased you’re enjoying the app and that we could help you set up what you need. Please do let me know if you need anything else and good luck with your lovely store!

Best wishes,

Charlie

November 27, 2016

Customer service is amazing, I cannot ask for more. The application is something that will help my business grow.

Portofinos Town Pizza
United States
7 months using the app