Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,536)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration of pickup and delivery options, enhancing business operations with features like postal code integration and customizable shipping types. It's praised for its ease of setup and use, with exceptional customer support noted, particularly staff members Jessica, Stephane, and Jayne, for their responsiveness and helpfulness. Merchants appreciate the app's robust features and consistent performance, often noting improvements over time, making it a top choice for managing complex shipping needs.

April 17, 2020

Although with COVID, they were experiencing issues as with every other internet based company, once things calmed down they have been completely hands on and have helped me in prompt time, with every response! Even when I don't respond in a timely manner, I get an follow up email:) Love this app!!

The Difference Baker
United States
About 1 month using the app
Edited November 4, 2018

SP+D is working awesome for me. Whenever an issue was encountered a developer from Zapiet responded as soon as they could given the time difference from CA to Europe. And went into our site and fixed the issue ASAP. We have store pickup, local delivery, and nationwide shipping working flawlessly. Local delivery is feeding info to Deliv just fine. And this app works great with Zapier. When an order is placed, no matter the fulfillment type, SP+D sends all required data to our orders spreadsheet and Slack channel via Zapier. Yes it takes times and patience and know-how to make all this happen, but once it's done it all works like a Swiss watch. I highly recommend this app! A+

Three Babes Bakeshop
United States
About 1 month using the app
Zapiet replied August 30, 2024

Thank you so much for your review, Lenore! We're thrilled Zapiet - Pickup + Delivery is working so well for you. Your recommendation means a lot to us! If there’s anything else we can assist you with, please let us know. We’d be delighted to help. ✨

Have a wonderful day!

-J Barjum

June 24, 2016

Just installed the app and I have to say the customer service is absolutely SUPERB. So far it's working just as promised, and I'm really looking forward to how much easier this app is going to make my work life :)

Sgbarkery
Singapore
About 1 month using the app
Edited July 20, 2020

Great and fast support !!! They help me fix the problem right away. I would suggest using the app for the best customer service.

Santosh
United Kingdom
About 1 month using the app
Edited November 17, 2021

UPDATE: We have been using the app now for just over a month, and it is really great. And their support continues to be fantastic! Our store is really complicated, offering local delivery only to a certain zip code, and only one to two days each week, with cutoff days and times to order. SO configuring has been complicated. But they have walked me through it and I am very pleased. Very responsive and able to help me quickly with online chats and, if needed, follow up emails. HIGHLY RECOMMEND! Haven't used the app YET, as we are launching delivery in a couple of days... but the customer support is PHENOMENAL!!! Flora & Ronan were very patient and answered all of my questions and solved all of my issues.

505 Spirits
United States
About 1 month using the app
Zapiet replied October 10, 2021

Hello there,

I am very happy that we have been able to find how to configure our app to match your needs. We'll be near if there is anything else we can help you with.

Wishing you the best,

Sandy

May 24, 2022

This app is exactly what we have needed for a very long...wish we would have found them last year, before we spent thousands on a Shopify Expert.

Dana Shortt Gourmet and Gifts
Canada
About 1 month using the app
Zapiet replied May 26, 2022

Hi Sarah,

Thank you so much for the lovely reviews!

It really was a pleasure working with you to get Store Pickup + Delivery and Delivery Rates by Distance working together for your store.

You have worked incredibly hard to make sure the change over was flawless, I hope you can sit back a bit now and let that pay off now!

We are for should you need anything else,

Wishing you all the best,

Kitty

October 26, 2016

A fantastic app for anyone who would like to deliver their goods on their own! I was able to customize my delivery schedule to my convenience and to that of my customers. The integration was easy and smooth!
The support of the zapiet team- Sam and the others there- are phenomenal. They are quick, takes the pain to help you understand exactly how things work and help you out at any point throughout.
A fantastic team and a great product. I highly recommend this to anyone who would like to give the option of store pickups and local deliveries on their own, to their customers.
Cheers,

The Petrichor Store
India
About 1 month using the app
May 20, 2021

the customer service for this app is amazing. Jessica helped me immensely and I would not have the app running like it is without her

Tonya's Treasures Inc.
United States
About 1 month using the app
Zapiet replied May 24, 2021

It was really great chatting with you and my pleasure.

If you have any other questions down the road, please do not hesitate to send us a message.

Thanks,

Jessica

September 22, 2020

Really great support from the Zapiet team, I would 100% recommend this app. It's a little tricky to set up but the support team is very helpful and has wonderful guidance for all of your questions.

Jason Bakery
South Africa
About 1 month using the app
Zapiet replied September 23, 2020

Hi Guys,

Thank you so much for recommending our app!

I am delighted to hear that you had a great experience both with our app and with our amazing support team.

If we can help you with anything in the future just let us know, we are always happy to help :)

- Ronan

Edited April 30, 2020

5* Service and App, these guys got the problems I had sorted asap even with this 'Rona BS going on!! Big shoutout to Robert.

Swimcare
Australia
About 1 month using the app