Zapiet ‑ Pickup + Delivery
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,671)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing complex shipping, local delivery, and in-store pickup options. It offers flexibility and customization, such as setting delivery radii and precise scheduling. The app integrates well with Shopify POS, boosting operational efficiency. A key highlight is the responsive customer support, adept at resolving both app-specific and broader Shopify issues, making it a valuable tool for streamlining order management processes.
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The app is great but that's not the reason you pay the monthly fee, you pay the monthly fee for the 5 star support! If you run into any issues they will fix it fast and guide you through it so you can get back to running your business.
Hi everyone!
This is an updated review just after 6-7 hours. I went to bed around 2am not being able to figure out the issue my store was having. I woke up to an email from the support team asking if they could personally onboard my shop with your app. Although their app is a bit more expensive, the support itself was well worth the extra expense. My store is now up and running with customer purchasing and they are having a streamlined process. I'm excited to get this going and serve my community.
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I didn't even get a chance to use this app due to no response in customer service after a few emails. I'm switching over to another app.
Thank you
Hi Calvin,
It’s Andy here the Founder of Zapiet! Thanks so much for your feedback. I am so sorry for the delayed reply from my support team. They have been absolute inundated with support requests recently as merchants try and switch to pickup/delivery first. We are doing everything we can to speed things up.
I have just sent you an email offering to jump straight in personally and help get your issues resolved.
Although our app is a little more costly than the competition, it is for very good reason. I’m sure once I get you setup you’ll absolutely love our solution.
I’m here ready and waiting to help :)
Kindest regards,
Andy Cargill
Founder of Zapiet
I had a bit of trouble with my checkout flow (only allow pick up and also to not enable shipping) and the rep, Jessica, really helped me. She even brought up things I was not aware that I might want to change so that's even better. Everything was clear and fast. Great support.
Hi,
Thank you for your kind review and words.
It was lovely chatting with you and so glad to have been able help .
If you have any other questions down the road, please do not hesitate to send us a message.
Best wishes,
Jessica
Fast & easy to access customer service. Pleased with my onboarding and early stage use of Zapiet. Highly reccomend.
Hey there,
Thanks for letting us know about your experience with the app & our support team so far I'll make sure to pass on your comments to Charlie!
Best wishes,
Bogi
If I could give this app 300 stars I would! We have had issues with our calendar/date picker app since it was installed a few years ago. Pickup orders account for a high percentage of our orders - and it was challenging to capture the information accurately - resulting in lost sales. Enter Andrew with this amazing app! Not only does the app far exceed our expectations, the high level of customer service Andrew provides is second to none. I highly recommend this app!
Jessica was great in helping me isolate external issues with the app! I have been able to contact customer service easily!
Hi Robert,
Thank you very much for your review
It was my pleasure helping you with your setup and rates with our Zapiet - Pickup + Delivery app.
If you have any other questions or need further assistance, please do not hesitate to send a message.
Kind regards,
Jessica
Great customer service! We had trouble with the install and their team helped it get resolved quickly. Once we got it working the app works great!
The support is awesome! Thanks guys for helping quickly and in a friendly manner! The team even checked in afterwards to ensure all was completed.
Bee-linda
I am still astounded by the fact that shopify doesn't support such useful functionality themselves, but use this app to allow customers to pick a date for pickup/local delivery/shipping, and then see orders to fulfill by date in their dashboard. It seems like they have thought of everything in terms of a smooth workflow predicting what a user needs , and even when i opened up an enhancement request, they actually implemented it! Most importantly, their support is absolutely amazing. I always get fast and friendly responses (even when it appears they are offline), and quick resolutions- I wish shopify's own support was as good as this. Keep doing what you are doing!
Hello there,
Thank you for your kind words!
I'm really happy to read your appreciation of our app and how we have been able to assist you.
Don't hesitate to reach back to us, if ever you need assistance or even have another enhancement request. It is with feedback from our merchants that we can grow.
Thank you,
Sandy and Flora
This app works great. We have several items that are available for store pickup only and some items that are available online only. This app allows us to quickly and easily customize which items are available for each service. We changed themes and this app was no longer working, opened a ticket with Zapiet and they quickly found the issue and got it resolved for us. Was a theme issue and not an app issue.
Highly recommend - plus great customer service. Thanks guys!