Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for managing local delivery and pickup services, with features allowing customers to select shipping type and date. It's especially useful for businesses with multiple locations and varied order services. The app is praised for its flexibility, efficiency, and specific pick-up and delivery scheduling. Merchants appreciate the responsive customer service, with developer-level knowledge and a proactive approach to problem-solving. Regular updates ensure smooth functionality and improved customer satisfaction.

Edited June 21, 2022

Ronan was a master troubleshooter and provided detailed instructions on how to piece our problems together. Thank you!

University Florist
United States
5 days using the app
Zapiet replied July 8, 2022

Hi there,

Thank you so much for taking the time to leave a review for our in store pickup and delivery app.

It was a pleasure working with you and if you need any assistance going forward please do not hesitate to contact our team.

Kind regards,

Ronan

April 10, 2019

Great app, did everything what promised, it really made my order process easier! Amazing customer service too, quick and efficient, I can only recommend it!

Tiger Lily
Guernsey
5 days using the app
Edited October 25, 2018

Fantastic app. Staff is very nice and helps you little changes for your preference. Very good for local delivery..

FitBitesLLC
United States
4 days using the app
June 25, 2021

Great customer service. Klaudia took over and helped me solved an issue that is not relating to their app. I appreciate her a lot

Bon Beignet
United States
4 days using the app
Zapiet replied June 25, 2021

Hi Ken,

Thanks for the lovely review! I'm glad that I was able to help you out with your issue. We're here if you need anything else!

Cheers,

Klaudia

January 16, 2020

The app is great and the customer support is absolutely amazing. We were using another Local Delivery app that now seems so rudimentary after using Zapiet Store Pickup + Delivery. Ismail is fantastic. Incredibly knowledgable, fast to respond, very helpful, and super easy to work with. Plus, the Knowledgebase provided is awesome and easy to use.

The Home Bakery
United States
4 days using the app
January 5, 2023

I am a new user of Zapiet and less than 24 hours in, I am THRILLED. Beyond the fact that it provides me (a small business owner) with capabilities that Shopify does not, I needed help and Jessica (customer support) got online with me and took over - fixed what I was doing wrong (my lack of understanding, not an issue with the app), but she also taught me what went wrong so I can be self-sufficient. I am so pleased and this app is going to make a real difference to my business in 2023. Thank you!

All Things Tea Inc.
Canada
4 days using the app
Zapiet replied January 13, 2023

Hi Susan,

It was my absolute pleasure chatting & helping you today with our Zapiet - Pickup + Delivery app.

Please do reach back out if you have any questions or need any assistance.

Thanks,
Jessica

June 5, 2020

This is our second site we have installed this app and it's working without any issue. Great app and amazing support. We wanted some customisation and Andy and his team made it work like a charm! Thank you guys! Keep up the good work.

smartplaceonline
Bulgaria
4 days using the app
October 13, 2018

This app is fantastic! I was building a website for a client, and the Zapiet support team has been nothing short of amazing - we ran into a few small bumps, which the team remedied quickly. They explained the solutions in ways I could easily understand, and both Zapiet apps I'm using run perfectly with the site. Highly, highly recommed - I doubt there's a better looking app or more responsive support team out there! Plus my client is blown away by how simple it is to use! You won't regret this purchase.

Southern Home Bakery
United States
4 days using the app
April 15, 2021

Thank-you Ismail for all your help installing the app and for taking the time to make sure everything was running smoothly. Your friendly, responsive and knowledgeable service is very much appreciated. I look forward to launching our online store. The app is perfect for what our bakery needs to schedule pick-ups and local deliveries. It allows us to easily set specific days and time slots for both our pick-ups and deliveries. As well as to set product date restrictions. We bake special desserts only on the weekends and this app easily helps us manage that. Thank-you again for going above and beyond to help us!

Three Tarts
Canada
4 days using the app
Zapiet replied April 18, 2021

Hi Emily,

Thank you you so much for your kind words. I'm so happy you loved your experience and we're here if you need any further assistance.

Best wishes,

Ismail

January 31, 2022

Currently working with Sandy and although it's only day one I couldn't be more impressed. Still more to do to make this work fully, but I wouldn't hesitate to say I have full confidence in what I've seen so far. Thanks, Sandy.

HAITH'S
United Kingdom
3 days using the app
Zapiet replied January 31, 2022

Hi Simon,

It was a pleasure to help you configure our app to match your needs
It was only your first day with us, but I hope for many more !

Wishing you all the best,

Sandy