Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to simplify operations, especially for businesses offering local delivery and pickup. It provides features like shipping type and date selection, and order management. It's particularly useful for businesses with multiple locations and complex delivery needs. The customer support is commended for its prompt responses and tailored solutions. The app is regularly updated for Shopify compatibility and its pricing is deemed fair for the value it offers.

October 4, 2022

Absolutely outstanding support. Excellent product that I can't recommend highly enough. Best in class!

One Girl Cookies
United States
About 23 hours using the app
Zapiet replied October 5, 2022

Hi Dawn,

It was my pleasure helping you today with the set up of our Store Pickup + Delivery app.

Thank you for your kind words and if you have any other questions, please do let us know!

Cheers,
Jessica

May 2, 2015

Great Customer Service. The best I've experienced in Shopify so far! The app has just been set up, and so far it seems to be working perfectly.

Thank you Andy!

SUSHIYA - ORDER SUSHI ONLINE
India
About 19 hours using the app
March 31, 2022

I loved the support Klaudia gave me to customize the widget to my need. Tried 10 different apps for local pick up and this is definitely the only one that looks great and is also bilingual.

Hélico
Canada
About 9 hours using the app
Zapiet replied April 1, 2022

Hi Steph,

Thank you for the kind words and for choosing to go with our app!

It was a pleasure assisting you with matching our widget's colors to your store's.

Please feel free to jump back on chat should you need anything else.

Have a great day ahead,

Klaudia

April 21, 2021

Stephanie did an excellent job helping to sort out some issues we were having with multiple locations. Great customer support and service.

Sunshine Daydream
United States
About 7 hours using the app
Zapiet replied October 23, 2023

Thanks for the lovely review!

It's always nice to see our merchants giving such wonderful feedback on not just our products but our teams as well

-Steph

March 2, 2023

What an amazing customer support! Whille setting it up, I felt like I have my own development team sitting next to me.

Mahalle Dubai
United Arab Emirates
About 6 hours using the app
Zapiet replied March 6, 2023

Hello Burak,

Thank you for these lovely words ! It was a pleasure to help you configure our apps ( Zapiet - Pickup + Delivery and Zapiet - Rates by Distance ) to match your needs. I'll be there if you have any more questions.

Thank you,

Sandy

November 14, 2022

very comprehensive pickup and delivery options. super helpful staff -- Jessica has been fantastic in solving my problems.

BLOOMS & BLOSSOMS
Hong Kong SAR
About 4 hours using the app
Zapiet replied November 14, 2022

Hi Ivy,

Thank you very much for your kind words & review.

It was my pleasure helping you today with our Store Pickup + Delivery app.

If you have any other questions or need any further assistance, please do not hesitate to send a message.

Cheers,
Jessica

May 18, 2021

Super useful for navigating customers so they know when their delivery is due and what day. I had some issues but lisa was so helpful, the online chat is really good

Purely Raw
United Kingdom
About 4 hours using the app
Zapiet replied May 24, 2021

Hi there,

Thank you for the lovely words. It was an absolute pleasure to meet you in the live chat. Should you have any further questions, we would be more than happy to hear from you!

Best regards,

Lisa

May 4, 2022

Cette application est vraiment géniale et répond parfaitement à mes besoins. Ça vaut bien plus le coup, plutôt que d'upgrade son abonnement Shopify. en plus le SAV est hyper réactif, mention spéciale à Jessica qui m'a dépannée super rapidement ! Je recommande vivement :-)

ohmycooks
France
About 3 hours using the app
Zapiet replied May 17, 2022

Merci pour vos aimables paroles et une merveilleuse revue.

Si vous avez d'autres questions, n'hésitez pas à nous envoyer un message.

Bien à vous,
Jessica

October 8, 2020

Fantastic app and fantastic service. Ronan and Sandy are both top notch, without a doubt. Thank you for your excellent customer service!

Nook
Canada
About 2 hours using the app
Zapiet replied October 8, 2020

Hello there,

It was great working with you in preparation for the launch of your store! Don't hesitate to let us know how it went!

We'll be here if ever you need anything else :)

Wishing you a lovely day,

Sandy

Edited August 17, 2017

There was a small problem in the way my theme was configured so the guys logged in remotely and set up the whole thing for me using the settings i had tried to use before hand. Superb service, done quickly as well, I would recommend the team to anyone with Shopify accounts A++

Jl Fishing Tackle
United Kingdom
About 1 hour using the app