Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,768)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing pickup and delivery operations, noting its robust features such as multiple options, Shopify POS integration, and a scheduler for managing times. It's praised for its user-friendly interface, reliability, and superior performance compared to Shopify's native functionalities. Exceptional customer support is also a key highlight, with the team noted for their responsiveness and effectiveness in issue resolution.

March 11, 2024

Agradezco la atención brindada por Diego, quién fue el asesor que estuvo apoyándome la mayor parte del tiempo en las muchísimas dudas que tenía. :)

Floreria Maria Violeta
Mexico
19 days using the app
Zapiet replied March 14, 2024

Hola Itzel,

¡Gracias por dejarnos tu reseña!

Estamos muy emocionados de ver como nuestra app puede ayudarte a ti y a tu negocio.

¡Si tienes alguna otra duda no dudes en ...

February 23, 2024

This program is a life saver and has tons of flexibility. Their customer service is top notch and very helpful, if afterhours.

Pavlo is who I worked with and he saved the day!!! Great team and program!

Fit With Me Food
United States
19 days using the app
Zapiet replied February 25, 2024

Hi Robert,

It was wonderful to read your review! I am pleased to know that my help has been greatly appreciated.

I wish you much success with your stores. Be confident that ...

May 17, 2018

I haven't come across an app so important that I cannot live without it. Here at Fishandmeat, this app is a lifesaver controlling end to end delivery and logistics needs and we are forever grateful to the team.

And the best part of it is that you get one of the best customer services in the industry, the team is so supportive and helping that every issue is clearly dealt and fixed proactively ...

Fishandmeat
India
19 days using the app
Edited December 7, 2020

I have installed this app since I launched my website with Shopify. And at the beginning, they were incredible and completely quick with their feedback. And it went swimmingly. I even referred this app to all my Shopify friends. But recently, I have encountered issues after issues. My main issue with the app is on the shipping feature. Knowing that I will launch shipping for the holiday season, I ...

Charlotte Truffles
United States
Over 1 year using the app
Zapiet replied December 8, 2020

Hey there,

Thank you for taking the time to leave a review, we really appreciate all of our customers feedback.

First I would like to sincerely apologize for the experience ...

November 15, 2017

If you're looking for Store Pickup and Delivery choices for site, this app is the perfect choice. It looks great and works superbly. When we changed our theme we experienced a minor issue which was rapidly resolved over a weekend! Only a few hours later all was working perfectly again. Excellent support from Zapiet!

Gigante Computers
United Kingdom
18 days using the app
December 6, 2018

Love this app, does exactly what i need it to do for my florist shop so people can choose delivery dates or instore pick up, The team at Zapiet have been amazing at fixing things when i changed my theme over to a new one

That Little Flower Shop
Australia
18 days using the app
December 31, 2019

This app is a great concept and our store depends on it to integrate pickup and delivery, but good luck if you ever have an issue and need support!

We spent the entire holiday season trying to get help with Zapiet order issues and two weeks later with the holiday season behind us still no "support"

St. Kilian's Cheese Shop
United States
Over 1 year using the app
Zapiet replied January 2, 2020

Hi there,

Thank you for taking the time to leave your feedback!

It appears that you had a little trouble getting our Deliv integration activated on your store. There are ...

September 21, 2016

I'm impressed with both the app and the support. These guys are a pleasure to work with.

Cape Coffee Beans
South Africa
18 days using the app
February 11, 2023

Great product, solved so many cart & checkout issues for us. Support team were a great help with hours of chat and emails.

The Compassionate Kitchen
Australia
18 days using the app
Zapiet replied February 11, 2023

Hi Stephen!

On behalf of our Zapiet team, thank you so much for such a thoughtful review!

It was a pleasure helping you with our Zapiet - Pickup + Delivery app and your ...

June 22, 2019

After 2 yrs of trying to figure out why they don't offer actual US support during US hours, I am now losing business due to their lack of response. Since it takes 24 hrs for response, and only on UK time, I'm removing it. I need an app that actually has US or scheduled support, and phone # which they do not, and help for my business. Not worth the $

Roots Return Heritage Farm
United States
Over 1 year using the app
Zapiet replied June 22, 2019

Hi Lori,

Thanks for taking the time to provide your feedback, and for your continued support over the years.

We are a UK based company but do offer extended hours of support ...