Reviews (1,730)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust management of shipping, local delivery, and in-store pickup, enhancing customer experience and streamlining operations. They praise its intuitive, customizable backend and flexibility in delivery options. Its reliable performance, seamless Shopify integration, and exceptional customer support through live chat and email are also highlighted as major benefits, making it a dependable choice for handling delivery services.

Edited June 24, 2020

I tried all the apps about delivery, this was the only one that works very good. Support was very nice ,they helped me to re-install the app easily. Thanks

Revetementexterieur.ca / Par Construction P. Moisan
Canada
16 days using the app
June 28, 2017

Our customers love this app. Having local pickup available in our store has definitely increased conversions and customer satisfaction. Be aware that when using PayPal Checkout will cause minor issues with transactional e-mails (due to PayPal's limitations, not Zapiet's fault), however we usually just manually follow-up with customers who use PayPal with the local pickups and it's fine. Otherwise ...

Jibs Action Sports 2
Canada
About 1 year using the app
April 8, 2017

This app is right next to perfect!No words to describe the functionality, customer support and how friendly they are! The app works incredibly perfect, no issues or errors, excellent performance on all desktop,tablet and mobile versions plus the founder of the app dedicated his precious time to help me with some really demanding stuff I had!

Greek Cuisine Vaud
Switzerland
16 days using the app
Edited June 3, 2020

App has plenty of integrations and settings to make your store run like you are a big enterprise.

Since COVID, and an increase in many online stores' traffic, this app has had some issues which have been frustrating, but was just assured from top-level that they are working around the clock to make everything better. I believe it, and hope that things do get better soon.

Happy to 5 star this when ...

Nordic Catch
United States
About 1 year using the app
December 6, 2019

The app is great but that's not the reason you pay the monthly fee, you pay the monthly fee for the 5 star support! If you run into any issues they will fix it fast and guide you through it so you can get back to running your business.

To your door Barrow
United Kingdom
16 days using the app
July 28, 2017

This app works great. We have several items that are available for store pickup only and some items that are available online only. This app allows us to quickly and easily customize which items are available for each service. We changed themes and this app was no longer working, opened a ticket with Zapiet and they quickly found the issue and got it resolved for us. Was a theme issue and not an ...

Purepatio
United States
16 days using the app
October 2, 2017

Great app and very user friendly

Fuel Power Of Health
Belgium
About 1 year using the app
October 1, 2021

Great app with even better customer service! It allows me to categorize my products and logistics while also keeping the UX super clean. Highly recommend.

purposesmoothieco
Canada
15 days using the app
Zapiet replied October 4, 2021

Hi Braeden,

Thank you for the lovely review! I'm glad to hear that you're liking our app!
Should you need anything else, you know where to find us.

Cheers,
Klaudia

April 16, 2020

This is a great app with fantastic support. It allows us to control local delivery, store pick-up and shipping options with an enormous amount of complexity. We have been able to expand quickly using Zapiet because it works so well.

Savor Seattle Food Delivery
United States
15 days using the app
September 24, 2020

So glad we stumbled across this app, it has made a world of difference in running our store. The assistance I received from the support team has been fantastic. Their assistance in the setup process has been invaluable. A big shout out to Luke and Sandy - thank you so much, keep up the great work as it is greatly appreciated,

Eat Meat Melbourne
Australia
15 days using the app