Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for managing local delivery and pickup services, with features allowing customers to select shipping type and date. It's especially useful for businesses with multiple locations and varied order services. The app is praised for its flexibility, efficiency, and specific pick-up and delivery scheduling. Merchants appreciate the responsive customer service, with developer-level knowledge and a proactive approach to problem-solving. Regular updates ensure smooth functionality and improved customer satisfaction.

November 6, 2017

This app is PERFECT for local pickup, delivery and national delivery. The support from the developer to integrate it into our site was absolutely fantastic.

If you are looking for an app that provides options for local pickup, local delivery and national delivery then this is the ONLY APP YOU NEED.

Many thanks to Sam from the support team for going above and beyond the call of duty.

Drewmckenzie
United Kingdom
1 day using the app
May 11, 2021

Used along with Zapiet Rates by Distance to set up quite complex delivery and shipping services, with different products available in different locations at different rates. Zapiet support held my hand all the way. First class app and support.

London Cheesemongers
United Kingdom
1 day using the app
Zapiet replied May 11, 2021

Hi there!

It was my pleasure helping you set up the store—we really appreciate your kind words.

Let me know if there's anything else you need. We're happy to help. 😊

Have a lovely day!

Take care,

Marija

August 7, 2018

Great app! My goal was to have a clean check-out procedure where customers wouldn't be confused or able to select the wrong shipping on items where I wanted to force in-store pickup. After a very quick exchange of a few emails (very timely response) and a tiny bit of Shopify reconfigure, they walked me through the setup and I was good to go! Also, in comparing similar apps, I felt Zapiet had the best and most elegant UI.

Babinskis Baby
United States
1 day using the app
July 5, 2022

Had a few problems with the set up but the Jessica and the team were amazing, would definitely recommend

Bennetts Butchers
United Kingdom
About 24 hours using the app
Zapiet replied July 5, 2022

Hi there,

It was my pleasure helping you today on our live chat to finishing setting up our in store pickup an delivery app.

If you have any other questions, please do let us know :)

Best wishes,
Jessica

October 4, 2022

Absolutely outstanding support. Excellent product that I can't recommend highly enough. Best in class!

One Girl Cookies
United States
About 23 hours using the app
Zapiet replied October 5, 2022

Hi Dawn,

It was my pleasure helping you today with the set up of our Store Pickup + Delivery app.

Thank you for your kind words and if you have any other questions, please do let us know!

Cheers,
Jessica

May 2, 2015

Great Customer Service. The best I've experienced in Shopify so far! The app has just been set up, and so far it seems to be working perfectly.

Thank you Andy!

SUSHIYA - ORDER SUSHI ONLINE
India
About 19 hours using the app
March 31, 2022

I loved the support Klaudia gave me to customize the widget to my need. Tried 10 different apps for local pick up and this is definitely the only one that looks great and is also bilingual.

Hélico
Canada
About 9 hours using the app
Zapiet replied April 1, 2022

Hi Steph,

Thank you for the kind words and for choosing to go with our app!

It was a pleasure assisting you with matching our widget's colors to your store's.

Please feel free to jump back on chat should you need anything else.

Have a great day ahead,

Klaudia

April 21, 2021

Stephanie did an excellent job helping to sort out some issues we were having with multiple locations. Great customer support and service.

Sunshine Daydream
United States
About 7 hours using the app
Zapiet replied October 23, 2023

Thanks for the lovely review!

It's always nice to see our merchants giving such wonderful feedback on not just our products but our teams as well

-Steph

March 2, 2023

What an amazing customer support! Whille setting it up, I felt like I have my own development team sitting next to me.

Mahalle Dubai
United Arab Emirates
About 6 hours using the app
Zapiet replied March 6, 2023

Hello Burak,

Thank you for these lovely words ! It was a pleasure to help you configure our apps ( Zapiet - Pickup + Delivery and Zapiet - Rates by Distance ) to match your needs. I'll be there if you have any more questions.

Thank you,

Sandy

November 14, 2022

very comprehensive pickup and delivery options. super helpful staff -- Jessica has been fantastic in solving my problems.

BLOOMS & BLOSSOMS
Hong Kong SAR
About 4 hours using the app
Zapiet replied November 14, 2022

Hi Ivy,

Thank you very much for your kind words & review.

It was my pleasure helping you today with our Store Pickup + Delivery app.

If you have any other questions or need any further assistance, please do not hesitate to send a message.

Cheers,
Jessica