Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,664)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping, local delivery, and in-store pickup options. It offers flexibility and customization, such as setting delivery radii and precise scheduling. The app integrates well with Shopify POS, boosting operational efficiency. A key highlight is the responsive customer support, adept at resolving both app-specific and broader Shopify issues, making it a valuable tool for streamlining order management processes.

November 4, 2018

Using this app for local delivery to my town in Australia. The staff have been incredibly helpful and quick to respond. Thankyou so much! Would highly recommend!

Botanical Bod Australia
Australia
12 months using the app
April 10, 2021

I used this app to help with my pick up times and dates. It works amazing and when I was having trouble with a feature I reached out and they quickly worked with me to show me how to do it. Excellent Customer service and very quick and eager to help

The Brick Shack
Canada
11 days using the app
Zapiet replied April 12, 2021

Hi there,

Thanks for your lovely review! We are glad to have been able to help.

Best wishes,

Bogi

March 20, 2020

This app is great, and the support is even better. Ran into a snag and Stephanie was super helpful and fixed our problem. Thank you so much!!!!!!

Jane's Next Door
Canada
12 months using the app
November 7, 2021

This app does everything I need it to do - and I have a bit of a different business model. I spent quite a bit of time with customer service and they were so helpful! They helped me until we got everything as I needed it.
I'm very grateful!

SUPPLY Bulk Foods
United States
11 days using the app
Zapiet replied November 9, 2021

Hi there,

Thanks so much for you lovely review—we really appreciate it!

I really enjoyed helping you to make sure all it set up exactly as you need it.
Should you need anything else, we're here for you.

Have a great day,

Marija

Edited November 12, 2019

The support team were really helpful and thorough in helping to resolve a cart issue recently. Would recommend them for their customer service. They truly go above and beyond!

Silver Circle Distillery
United Kingdom
12 months using the app
Edited August 10, 2020

Update 2 (8/2020):
The Zapiet team has continued to make progress and improvements, increasing reliability and quality of service in the last few months, and we appreciate their commitment and assistance. Zapiet is certainly the best pickup/delivery system on Shopify I'm aware of!

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Update 1 (4/2020):
After 1 week of launching, noticing a large number of bugs:
1] dropped delivery orders
2] dispatched orders that remain unfulfilled in Shopify
3] widget doesn't dynamically update when cart items are added/removed

Support team unfortunately hasn't been responsive in getting these issues fixed and our operations team is suffering. Good luck.

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Love the Zapiet team & product. We were able to push out delivery + pickup service to our store in just a few days which really helped when the pandemic hit. The entire team is extremely helpful & supportive - this is the app to choose for adding pickup / delivery to your Shopify store.

Dandelion Chocolate
United States
12 months using the app
May 4, 2020

We found this app to fit the specific needs we had for our store to do local delivery and make pickups available. We breakdown delivery charges by zip code and used Zapiet's Delivery rates by zip code app to make that work. We had an issue because of a misconfiguration (missed a setting) and local delivery wasn't working, but Bogi helped out and went back and forth with us to resolve the issue and answer other questions we had. There was a slight delay, this was at the start of all the covid lockdowns and I kind of expected as such. We did have one feature that seemed to work in the last version, that was changed in the most recent version, but the app is very well made and thoughtfully put together. Thanks guys.

Ox Verte
United States
12 months using the app
July 21, 2017

Support for this app is absolutely the BEST! Sam was wonderful and patiently resolved several issues I had during the initial installation.

The app itself is fabulous and does exactly what it promises to do. Customizing it is easy. If you have any minor glitches/questions along the way, you don't have to worry since the customer support will be there to help make it right. I would highly recommend it!!!

Mixisquares
United States
11 months using the app
July 13, 2016

This app is awesome, so well designed and the support is brilliant - open to new ideas and cares about the customers. www.bvsydney.com

Black Velvet Sydney
Australia
11 months using the app
June 7, 2018

A wonderful app with amazing support. Exactly what we needed to offer shipping / pickup options on a certain set of products.

Pets Barn
United States
11 months using the app