Zapiet ‑ Pickup + Delivery
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,662)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing complex shipping, local delivery, and in-store pickup options. It offers flexibility and customization, such as setting delivery radii and precise scheduling. The app integrates well with Shopify POS, boosting operational efficiency. A key highlight is the responsive customer support, adept at resolving both app-specific and broader Shopify issues, making it a valuable tool for streamlining order management processes.
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I am thrilled to provide super positive feedback about Maria, who provided exceptional support yesterday. I had several issues that needed urgent attention, and Maria's response time was lightning fast. Her level of expertise was evident as she quickly diagnosed and solved all of my problems, leaving me feeling satisfied and relieved.
Maria's positive attitude and willingness to go above and beyond made my experience even more enjoyable. She was patient, kind, and understanding throughout the entire process, making me feel like a valued customer.
Overall, Maria's outstanding support exceeded all of my expectations, and I could not be happier with the level of service she provided. Her professionalism, expertise, and exceptional customer service skills are a true asset to your organization. Thank you, Maria, for making my day better with your help!
Hello there!
Thank you for your kind words ✨ I really enjoyed assisting you and helping you out with our app configuration! Please do not hesitate in reaching back to our support team should you need anything down the road!
We are always happy to help out
Best,
María
We are using this app to deliver locally and set parameters around that. The support team has been incredibly responsive and helpful in tweaking it over the last 30 days as we test its usability. We're very happy now with how it works for us. Especially appreciate that they proactively follow up when I contact them, then get distracted by the many other balls in the air running a business. They don't let issues fall through the cracks. Great job Zapiet!
The Zapiet support team are second-to-none. Fast, friendly and helpful... such a refreshing change from the often sub-standard support shown by others apps.
Great app and even better service. Had an issue getting it working with my cart and support had it fixed in no time.
Ismail has been super helpful and quick in responding to our inquires about the app and we are excited to launch our site with Zapiet in full force!
Hey Olivia,
Thank you so much for your wonderful review, we're really happy to be part of your site launch, it was an absolutely great experience assisting you with your store setup and we stay at your disposal should you need any further help.
Thank you,
Ismail
Incredible customer support team. They have your back and want to make sure any hiccups are resolved quickly.
Hi Nour,
Thank you so much for taking the time leave such a kind review! It was a pleasure helping you get our pickup and delivery widget set up on your theme and testing it with you :)
If there is anything else we can help with, please do not hesitate to reach out!
Hope you have a great day,
Clemency
This app has a lot of capabilities and the Zapiet support team really partnered with me to make sure that I could get the app functioning around all of my business rules. They were super fast and helpful!
Hello David,
Thank you for taking the time to write this review!
It was a pleasure helping you configure your settings to match your requirements. We'll be near if ever we can help you with anything else.
All the best,
Sandy
Great customer support by the Zapiet team ! She was quick to help me with my issue trying to set up the API.
Hi there,
Thank you for the lovely review! It was truly a pleasure assisting you with your rates setup!
Should you need anything else, you know where to find us
Cheers,
Klaudia
Had a few issues setting up, but the chat support was good but I needed a phone call as this app is so important to it's success.... and wow the phone call I had with Steph was incredible, he sorted every issue I had and even set up external issues I had like Google Maps. So happy now, I can honestly say that if the owners of Zapiet read this - Steph is an absolute credit to your company. It's the best support I've had in 5 years of using shopify apps, so the product is great and if you get a phone call from Steph if you're struggling you're very lucky! I'd give 5 stars for the app and 10 stars for Steph if I could.
Thank you very much for the incredibly kind review!
I am truly happy that I was able to help you and rest assured my team is equally as worthy of this review as I am, if not more!
Having said that, I did enjoy working with you today :D
Thanks again,
Stephane
Their support is phenomenal. Stephane provided me with the best solution ever on our website! Thank you
Thank you for the review and kind words! It's always a pleasure helping our merchants and give the best experience we can.
Stephane