Zapiet ‑ Pickup + Delivery
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,665)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing complex shipping, local delivery, and in-store pickup options. It offers flexibility and customization, such as setting delivery radii and precise scheduling. The app integrates well with Shopify POS, boosting operational efficiency. A key highlight is the responsive customer support, adept at resolving both app-specific and broader Shopify issues, making it a valuable tool for streamlining order management processes.
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Had a couple integration issues with our store - customer support has always been prompt and helpful to resolve.
Jessica was very helpful and patient with me that I am beginner with shopify so I need an extra care as she did. Thank you!
Thank you so much for your review and kind words.
It was my pleasure helping you today with some of the features of our Zapiet - Pickup + Delivery app
Please do jump back on our live chat if you have any other questions.
Cheers,
Jessica
A difficult company to work with and not very accommodating when it comes to issues with the app not being used.
Hi Mike,
Thank you for taking your time to leave a review on the app store. Our refund policy regarding app charges aligns with that of Shopify, that being that app charges are non refundable. However, we understand that each situation is different and we are always willing to go the extra mile to support our merchants. Unfortunately in this case you had the app installed many months past your use date that seen us unable to issue a refund or a credit. I understand that you are a seasonal store and I have reached out to you personally to understand if there is anything more we can do to support you.
Kind Regards,
Sam
This app is extremely important for our business as many customers want to do an in store pick up! Also Ismail was extremely attentive to any questions I had. Highly recommend!
This app is a life saver . Very intuitive, and well thought out. If you are stuck the support team is absolutely fantastic. Thanks Marija
Hi there,
Your lovely words are greatly appreciated. I was delighted to teach you about our app and help you set it up.
If you need us—we're here and eager to help you.
Have a lovely day,
Marija
Great app with great support from the team at Zapiet. Keep it up guys!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Incredible app with lots of robust features. This is the second store I've used this app on - highly recommend!
Hi Dana,
Thank you very much for your lovely review.
It was so nice chatting with you.
Please let us know if you have any other questions.
Best wishes,
Jessica & Stephane
This app is fabulous, I love it. Now my customers can choose between home delivery and in-store pickup, and indicate their preferred day and time, according to my set preferences. Thanks so much for your responsiveness and for your help Andy, and taking the extra time with me to make sure the app works really well on my site and looks great.
Hello I had some issues with the support for the delay in solving an issue with there app , but finally, they were in contact with me again and solved the problem .actually it is a good app and you have to make sure that you understand all the features well since with support sometimes it might take longer than usual to get an answer but overall I recommend this app
Hi Albert,
Thank you for your feedback, we really appreciate you taking the time to leave a review.
I would like to apologize for the delay you experienced in receiving support, we had a very busy week where the volume of support tickets increased in the run up to the holidays, this resulted in slower response times. After some great work by our entire team, we have now cleared the backlog of tickets and our response times have returned to normal.
I look forward to providing you with a better experience in the future.
Kind regards,
Ronan
Great and responsive customer service. We had several issues regarding compatibility and coding. One of the customer service reps at Zapiet was able to solve the problem over night and we are very appreciative as other delivery date & shipping apps lack some of the major features of Zapiet.
Hi there,
Thank you so much for the glowing review!
We're happy to hear that you appreciate our app and its pickup and delivery features ❤️
We're here for you should you need anything else.
Cheers,
Klaudia