Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,665)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping, local delivery, and in-store pickup options. It offers flexibility and customization, such as setting delivery radii and precise scheduling. The app integrates well with Shopify POS, boosting operational efficiency. A key highlight is the responsive customer support, adept at resolving both app-specific and broader Shopify issues, making it a valuable tool for streamlining order management processes.

February 5, 2019

We use this app to schedule our orders and deliveries. The support team is amazing and helped us set up everything we needed to make the user experience through the checkout a smooth as possible. They are super fast, understand easily and on top they are very friendly. I recommend this app highly. Thanks guys!

LoLa´s Kitchen
Switzerland
3 months using the app
March 29, 2017

Our shop has been using the Zapiet Store Pickup + Delivery function for several months now. When we first started using it, Sam at Zapiet was so unbelievably helpful with helping to code the app into our checkout (truly a lifesaver!). The app itself is fairly easy to use and it's been so great telling local customers that they can now save on shipping costs if they are local and want to pick up their products from the store!

Recently, we've run into several orders from customers who have somehow selected the store pickup function and replaced the store address with their home address (in an attempt to get free shipping, we assume). When I emailed Zapiet, Sam responded within a day and looked into the issue we were having. He not only explained what has been happening, but also offered to fix the problem for us! He resolved our store pickup issues with coding changes to our cart in less than 24 hours!

I highly recommend using this app for your shop! And thank you to Sam and Zapiet team for all of your help!!!

Huset La
United States
3 months using the app
Edited March 25, 2020

I have installed this app to assist our business sell our products in local suburbs only. It is perfect for our requirements. While it is straight forward to set up, when I needed support, the Zapiet Store Pickup + Delivery team responded quickly, despite the huge demand at the moment due to Covid-19 situation. Big shout out to Rob P in particular for his support and assistance!

Glenroy Bakery
Australia
3 months using the app
February 13, 2020

The customer service has been extremely helpful and very polite while I've been figuring everything out! It was hard finding the right app for what we needed for our business, but this seems to be a great fit.

Dutchman's Lawn & Garden
United States
3 months using the app
March 12, 2024

The live chat help is so helpful. I was dealing with Jessica and she spent a lot of time and care helping me out!

Confetti Sweets - Sherwood Park
Canada
2 months using the app
Zapiet replied March 14, 2024

Hi Kathy,

Thank you very much for taking the time to leave a review

It was a pleasure chatting with you and setting up all your rates within our Zapiet - Pickup + Delivery app.

If you have any other questions down the road, please do not hesitate to send us a message.

Warm regards,
Jessica

July 20, 2023

This app is the best, so much better than the native basic instore pickup feature in Shopify. You have way more control over things and the support from Zapiet was killer. They helped me get it dialed in fast and even fixed a few things to improve the customer experience that they noticed like instead of "shipping" it said "instore pickup" etc. That stuff was broken from another app I installed and they not only noticed it but updated it for us. Good peeps, great app.

sheffield-pottery
United States
3 months using the app
Zapiet replied July 24, 2023

Hi,

Thank you so much for your review

It was my pleasure helping you with our Zapiet - Pickup + Delivery and getting things set up for a better customer experience.

If you have any other questions down the road, please do not hesitate to send us a message.

Cheers,
Jessica

October 20, 2021

Great app, could be more flexible in terms of deciding timeslots for Pick up and Shipping. Their support is always very helpful.

FEAST-new-store
Hong Kong SAR
3 months using the app
Zapiet replied October 20, 2021

Hi there,

Thanks for the honest review! We appreciate the feedback regarding the app, and as always, glad our team was able to help!

Best wishes,

Bogi

Edited July 26, 2020

So far, we love this app! The support has been amazing to work with, specifically Aaron and Seth! The documentation provided has been super beneficial, as well! Look forward to continuing to use the app!

Milwaukee Irish Fest
United States
3 months using the app
May 11, 2022

The app is awesome, the people and support behind the app are awesome, and the ease of use is awesome. I would highly recommend this app!

RE Home Goods
United States
3 months using the app
Zapiet replied May 16, 2022

Thanks a lot for the awesome review! We do our best to offer the best experience we can with our apps and when helping our merchants.

Stephane

December 4, 2018

This app has been super helpful in allowing our client to add delivery/pick-up functionality to their site. The support team was responsive and chatted with us about some functionality needed to fit our site and get things running 100%. So far so good!

Cone & Steiner
United States
3 months using the app