Reviews (1,754)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for managing complex pickup and delivery logistics, enhancing customer experience and streamlining operations. It offers extensive customization and an intuitive backend, ideal for unique shipping needs. The support team is frequently praised for being responsive and knowledgeable, quickly resolving issues and improving reliability and user-friendliness. Recommended for optimizing delivery and pickup services.
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Customer support is outstanding. Questions answered quickly via chat. Very knowledgable help desk.
Hi,
And thank you so much for taking the time to write such a great review!
I'm glad we were able to help fix the checkout button situation and get our Zapiet Pickup + ...
The app was easy to configure and has clear documentation to troubleshoot any issues. I reached out to support for assistance on a customization and Bogi was fast, friendly and provided the solution I needed to move forward! Thanks!
This app works great and fully fits into the workflow of the company, also allowing for growth and expansion.
Also, great customer support by Sam and his team.
Kill'n it.
I use this app for my dessert shop and have been working closely with Pamela and Ismail to fix a couple of issues related to my store's theme, as well as make some small changes to better fit my needs. The customer support has been AMAZING. Responses have been quick, detailed, and issues were fixed promptly and effectively. I would definitely recommend this app as the customer support is ...
Thanks so much for your lovely review and recommendation!
It has been a pleasure working with you to get your store up and running again and we are glad you are happy with ...
I really really wanted this app to work as described. Looks great on paper. We used this app for about 5 months. Unfortunately, Its buggy and an unreliable and I do not recommend it.
Moreover, it has a large limitation which Zapiet do not mention up front. Because of the way it works, it does not easily allow the user to switch shipping methods after they proceeded to checkout. Shopify caches ...
Hi guys,
Thanks so much for your review.
It's been over a year since we last spoke and I wanted to let you know that our Rates features are now more powerful and stable than ...
ok. This is the best tech support I have ever worked with. Answered all my questions, analyzed my settings, helped me make adjustments and even would send detailed custom instructions. Very very helpful!
I cannot thank you enough.
I found this app SUPER easy to set up and it gave me the exact customization I needed. When I got stuck on something, the customer support team literally replied and had it fixed within minutes!! Our store hasn't gone live yet, but from our test orders etc the app seems to be working perfectly and is a really great addition to our store.
Hi everyone!
This is an updated review just after 6-7 hours. I went to bed around 2am not being able to figure out the issue my store was having. I woke up to an email from the support team asking if they could personally onboard my shop with your app. Although their app is a bit more expensive, the support itself was well worth the extra expense. My store is now up and running with customer ...
Hi Calvin,
It’s Andy here the Founder of Zapiet! Thanks so much for your feedback. I am so sorry for the delayed reply from my support team. They have been absolute inundated ...
It works, but there are some things that I wish were different! But overall, it is the only thing I've found to actually help with only allowing some products to ship (perishables, bulk products, etc!) The team is pretty fast at responding, and they know what they're doing, although again this is limited because it doesn't really seem like shopify and zapiet work super well together!) :)
Cargi was a great help!! Super thorough and dealt with my issues fast!