Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,561)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for its robust handling of complex shipping and delivery setups, including in-store pickup and support for multiple locations. It is easy to install and performs reliably, improving customer service with various delivery options. The app also integrates smoothly with tools like Order Printer Pro, enhancing its utility. The support team, notably Jessica and Stephane, is frequently praised for their quick and effective assistance, making it a top choice for businesses aiming to optimize their delivery and pickup processes.

Edited June 6, 2020

This app is fantastic for scheduling store pick ups. And the customer service is top notch. they installed and designed it for me!!!

The Fit In
United States
3 days using the app
February 1, 2016

This is the ideal app if you have one or more pick-up locations you want to offer customers instead of (or in addition) to shipping options. My favorite feature is the offset functionality, so if it takes time to make an order, you can set it so the customer cannot choose to pick it up until X days. It's pretty reasonably priced but what makes it stand out is the support. Andy is very responsive and goes above and beyond to make sure the app is working in an optimal way in your store.

Cutest Cookies
United States
3 days using the app
Edited January 27, 2022

Initially had many issues integrating the app as I was using a custom theme, but the Support Team was extremely helpful and patient in addressing all my queries. A great app and a superb support team :)

House Of Lou Hei
Singapore
3 days using the app
Zapiet replied January 27, 2022

Hi Yong,

Thank you for your review! It was our pleasure helping you :)

Best wishes,

Bogi

October 27, 2023

Jessica was amazing in helping us figuring out the last few details to get the app up and running. It's a perfect app for customizing shipping and delivery anyway you want. And amazing customer service too. Thank you!

Cavinona
Canada
3 days using the app
Zapiet replied October 30, 2023

Thank you Francesco for your kind words and review

It was my pleasure helping you with your rates in our Zapiet - Pickup + Delivery app.

If you have any other questions or need any further assistance, please do not hesitate to reach out.

Cheers,
Jessica

March 21, 2023

5/5 great service !!!!!! A lovely chat support is so nice to have when building a site. 10/10!!!!!!!!

smartkroken
Sweden
2 days using the app
Zapiet replied March 22, 2023

Hello Albin,

Thank you for your lovely words. It was a pleasure to assist you in the creation of your site !

Don't hesitate to reach back, if there is any more settings you need us to configure

Have a great day,

Sandy

February 9, 2023

From other similiar apps we were having bugs with, Zapiet saved our store and were really easy to get ahold of the english speaking customer agents who helped so fast and you can reenter the chat whenever if another question arrises. I am located in Colorado so I wasnt sure that this UK app would be the best choice. So far, its exactly what we wanted after torubleshooting so many other ones

BeeandPollen
United States
2 days using the app
Zapiet replied February 10, 2023

Hi there,

It's been a great pleasure helping you with our Zapiet - Pickup + Delivery app and setting up your rates.

If you have any other questions down the road, please do not hesitate to send us a message.

Thanks,
Jessica

July 24, 2020

The after sales support from the staff at Zapiet was first class. They were so quick and helpful, and fixed my issues in no time at all. This app has transformed our online presence, and allowed us to introduce home delivery to our customers in a timely and efficient manner. Cheers team!

Rosebank Meats
Australia
2 days using the app
Edited March 24, 2020

The best App for Delivery and Pickup. Managed to set it up in less than 1 hour. Has a lot of options like limiting no. of deliveries per day. Worth the price!
Customer support is also very fast, competent and friendly. Keep up the good work.

Bäckerei-Café-Konditorei Buchegger GmbH
Austria
2 days using the app
October 21, 2022

Zapiet made our retail integration for local delivery and local pickup much easier. Jessica from Zapiet was incredibly knowledgeable and quick to help us tweak it for our use case.

Eat to Evolve
United States
2 days using the app
Zapiet replied October 22, 2022

Thank you Chris for your lovely words and review.

It was my pleasure helping you today to tweak our Store Pickup + Delivery app.

If you have any other questions down the road, please do not hesitate to send us a message.

Cheers,
Jessica

March 2, 2023

Really great app for my business needs. I was stuck trying to correctly configure my shipping rates and needed to ask for assistance from the team. I was prepared to wait a long time for a response, but Claudia got back to me so quickly and resolved my issue straight away!

Really great customer service and support! Thank you!

Steering Wheel Wraps
Australia
1 day using the app
Zapiet replied March 22, 2023

Hey Hung,

Thanks for the amazing 5 star review!
It was a pleasure assisting you with your delivery and shipping rates.
We're here should you need anything else in the future!

Cheers,
Klaudia