Zapiet ‑ Pickup + Delivery

Really great support from the Zapiet team, I would 100% recommend this app. It's a little tricky to set up but the support team is very helpful and has wonderful guidance for all of your questions.

I've used this app since March, and despite initially offering really useful functionality, we have experienced blips along the way. Most were usually resolved fairly quickly by the support team. However, the past two weeks have been a complete disaster. Our entire store was down for four days last week, after Zapiet decided to try to complete an update which stopped everything from working. We are given no prior warning of disruption, and after slaving away to get our Christmas store functioning, were left with little more than a feeble apology and no time frame of when the issues would be resolved. Things seemed to have sorted themselves out over the weekend (save a few niggles) until this morning, I find once more the app does not seem to working again, and is completely preventing customers from checking out. Support team are slow to respond, I tried calling their "24 hour support" and received no answer. I'm absolutely furious. This app is genuinely costing us thousands of pounds worth of sales, and I fear we're rapidly loosing customers who can't be bothered with the constant 'technical hitches' when they try to place an order. I'm now forced into looking into competitors' apps and reconfiguring our entire store- at the worst time of year when we really cannot afford the time nor the disruption to our store. Disappointed, frustrated and so so angry.

5* Service and App, these guys got the problems I had sorted asap even with this 'Rona BS going on!! Big shoutout to Robert.

I used Zapiet mainly to be able to do local delivery within a radius of our central kitchen. Really working well and the customer service team has been really fantastic (ie fast, friendly and knowledgable) to help me set it up properly on my site. I really want to thanks Sandy who helped me out.

This app is amazing, does exactly what we require, and the customer service and support is second to none! Thanks so much!!

This app is great and the support team is super helpful - it does pretty much everything we need it to do for local delivery & pickup!

super helpful! I have contacted many app / shopify support, you guys are by far the most responsive and most helpful. thank you so so much for your help! please stay safe and healthy!!

Super helpful customer service. They worked with me to solve multiple issues and get my site up and running

I have requested help countless times regarding daily order limit and no answer. This has gone on for over a month. Perhaps this one star review will get your attention. We delivery the product we sell and can only deliver so much in a day. The daily limit is set but the orders keep adding up over and above the limit. I have to continually monitor and then block the day when it is too full. This needs to be fixed. paramount-nursery-inc.myshopify.com

Support are great and respond quickly. I would love the option to bulk manage locations, other than that. Great application. Bogi specifically has been very helpful! :)