Zapiet ‑ Pickup + Delivery
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,667)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing complex shipping, local delivery, and in-store pickup options. It offers flexibility and customization, such as setting delivery radii and precise scheduling. The app integrates well with Shopify POS, boosting operational efficiency. A key highlight is the responsive customer support, adept at resolving both app-specific and broader Shopify issues, making it a valuable tool for streamlining order management processes.
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As a business owner, it is very hard for me to ever write a bad review for a company that had growing pains overnight with the pandemic. At first we had some color matching issues but after working with Andy, it was all taken care off. The app works great now! Thank you Andy and best of luck with your newly hired team!
Hi Aleks,
Thanks for your feedback! It was great speaking with you just now. I hope you like the updates i've made to the styling of the widget. If there is anything else I can help you with please let me know!
I'm looking forward to hearing from you soon :)
Kindest,
Andy
Best App I've found. Customer Service is excellent. Help guides are detailed and easy to understand.
Hi there,
Thanks so much for your kind words—we’re blushing! It was a pleasure helping you launch the store.
Wishing you all the best on the Florida Citrus Tour,
Sebastian
We hit a few snags getting the widget to work with our existing theme. Thankfully customer service was extremely helpful and had it resolved in minutes through their live chat option.
Hey guys,
Thank you so much for taking the time to leave a review.
I am delighted to hear that our support team were able to assist you within minutes via our live chat feature.
Sorry to hear that you hit a snag with your theme, while our widget can be automatically installed on a number of themes, some of the less common themes do require some slight modifications to make our widget appear on your cart page.
If you require any assistance going forward please do not hesitate to get in touch, we are always happy to help.
Kind regards,
Ronan
Upon install seemed like it would work great and do what I needed. I am transitioning my business online and can only deliver within a certain radius. I installed and set everything up and when I put a zipcode in the homepage validator it pops up fine per my requirements however, once I get to checkout if I change the address I can still make the purchase even though it is outside the delivery range. Reached out to support and they requested access to my account and I have yet to hear back from them after asking for an update three times. Seemed promising but support is not helpful at all, seems they try to make contact to make it seem like they are resolving your issue only to leave you high and dry.
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *
Hi The Yard Co,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.
We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
This App was great for our shop. I have greatly improved my online sales going from 30 orders a month to 160 online sales a month and giving our customers plenty of options for delivery, local delivery & local pickup. It definitely worked. Also, I had excellent several experts at Zapiet to help me set up my store properly. Klaudia and Flora thank you for your extensive knowledge of your program and for all the help to set it up. This APP has given us plenty of sales.
Hi there,
Thanks for the awesome review! I'm so happy to hear that your sales have improved!
It was truly a pleasure assisting you with the setup. If you need anything, you know where to find us
Wishing you more sales! Cheers,
Klaudia
This app will let our customer to receive a greater delivery service. We were having a few issues with the integration of the app with our page, but thanks to the technical support resources, in particular of Marija, we were able to fix the issues and now our customer will be able to receive fair delivery rates.
Thanks a lot Marija, you have being awesome.
Hi there!
Thank you so much for your kind words—they are greatly appreciated.
I really enjoyed helping you with the integration and adding a few finishing touches to help you share the strawberry sweetness!
Have a great day and take care,
Marija
I used the app to provide time and date picker at checkout for local delivery. the support team was very responsive and help me work the translation issues. Definitely recommended.
Hi Munira!
Thank you so much for your kind words, it was an absolute pleasure working on your store with you :)
Hope you have a wonderful day,
Clemency
Amazing support, had a complicated issue that took a lot of digging to resolve. At first I thought I'd have to work with the issue being present but Diego from Zapiet gave me an awesome service and found a solution. Exceeded my expectations. Would 100% recommend!
Hi,
I wanted to personally thank you for the amazing review!
I am happy to know I was able to assist you with our Zapiet - Pickup + Delivery app and getting to help your business.
If you folks have any questions along the way feel free to reach out back to us!
Cheers,
Diego
The support response times for this application with our team have been horrible.
The service team seems to all run in EU time and have zero bandwidth to provide support in NA hours. We've tried calling or chatting even in EU hours and they do not answer, pick up the phone or reply in a timely manner. We had one call back last week and now they've disappeared...
For now,... a lot to be desired. HIGHLY UNRESPONSIVE.
Hi there,
Thank you for your feedback.
I am really sorry to hear that you had trouble getting in contact with our support team.
We do have team members in the NA time zone and while we are normally highly responsive on our live chat and phone support, these support channels have become increasingly busy in the run up to Christmas which unfortunately meant there was some delay in responding to queries.
I reviewed your ticket and it appears that my colleague Robert called you and is helping you to resolve any outstanding issues.
We hope to provide you with a better support experience going forward.
Kind regards,
Ronan
Still learning some of the features but so far it helps sort and coordinate orders and deliveries much better than Shopify. Hopefully in the future they will add a date-style that includes the name of the associated weekday, as shown with the order itself, but not on the packing slips or csvs. Jessica was super helpful and patient in working out a lot of the kinks, which is great, because I'll probably be talking to her again as we learn how best to optimize the app.
Hi there,
It was my pleasure helping you with setting up our Store Pickup + Delivery app.
I have submitted the feature request for adding the day of the week to our Dev. Team and once the feature is released you will be notified.
In the meantime, if you do have any other questions, please do jump back on the live chat and we will be more than happy to help.
Thanks,
Jessica