Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,660)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping, local delivery, and in-store pickup options. It offers flexibility and customization, such as setting delivery radii and precise scheduling. The app integrates well with Shopify POS, boosting operational efficiency. A key highlight is the responsive customer support, adept at resolving both app-specific and broader Shopify issues, making it a valuable tool for streamlining order management processes.

October 17, 2019

I was having huge issues with customers choosing the wrong shipping type, choosing store pick up when they live out of state. choosing delivery when they live outside the delivery zone etc. The post code checker for deliveries means I can set a maximum distance for driving. I can choose the default shipping type, customise rates, customise notifications etc. I had a few issues getting it started due to needing some code changed in my shopify theme but Sandy fixed it in the time between I went to bed and when I woke up. Great service, great app, highly recommend!

Green Beanz
Australia
16 days using the app
September 24, 2020

So glad we stumbled across this app, it has made a world of difference in running our store. The assistance I received from the support team has been fantastic. Their assistance in the setup process has been invaluable. A big shout out to Luke and Sandy - thank you so much, keep up the great work as it is greatly appreciated,

Eat Meat Melbourne
Australia
15 days using the app
Edited January 13, 2025

This app along with the Zapiet app for delivery by Zip code has added much needed functionality to my store. I've been using it for many years. I often need help to get all the settings correct and today Gab sent me instructions on how to set it up.
Also, Support is always very responsive when I do have an issue.

Flowers For Jane
Australia
Over 1 year using the app
Zapiet replied May 10, 2022

Hi there,

Thank you for your fantastic review! We're so happy to hear you're loving using our two apps together.

Best wishes,
Bogi

January 17, 2023

María was incredible - she was able to answer all of my questions and fix issues that I was unable to fix on my own. She was very responsive. I give her 10/10 customer service!

Bridgetown Mushrooms
United States
15 days using the app
Zapiet replied January 18, 2023

Hello!

Thank you for your kind words!

It was a pleasure chatting and assisting you with your store today :)

We are always happy to help, should you need anything down the road do not hesitate in reaching back!

Best,

María

June 8, 2020

I got a really nice support from Zapiet and Sebastian! He help me set-up an advanced local delivery set-up, to do deliveries in different zones on different days!

Bucketbloom
Denmark
15 days using the app
Edited April 7, 2020

During the current crisis we had to make a rapid transition from full restaurant to home delivery / collection. This app offered exactly what we were looking for. Most importantly, the support provided by the team has been some of the very best support I have had. Well done

White Swan Woodnewton
United Kingdom
15 days using the app
September 14, 2021

L'application fonctionne très bien, j'ai eu quelques soucis à l'installation et le service technique m'a procuré une aide très rapidement et a réglé tout mes problèmes!

L'Atelier des Gâteaux
France
15 days using the app
Zapiet replied September 14, 2021

Bonjour Audrey,

Merci beaucoup pour votre avis
Nous sommes contents d'avoir pu vous aider.
N'hésitez pas à nous contacter si vous avez besoin d'autre chose !

Flora et Stephane

October 8, 2020

We have had some minor issues to sort out to go live, but they have a great team that works hard to help you get set up and running.

Caribe Concierge
United States
15 days using the app
June 7, 2022

The app is not only insanely good, work-efficient, economical and absolutely perfect, but a certain thing is simply incredible at Store PickUP + Delivery. The support. No matter what kind of question you have. You will be helped. Nobody just leaves you standing. The supporters are trying hard to help you. I had a supporter with whom I talked quite often because I couldn't cope with the app and all the settings at first. Clemency is her name. I have never seen such a supporter in my life. For some, this sounds exaggerated now, but it has helped me so much. I was able to create such a much better shop through her. Thanks again to Clemency and the whole team. This app is fantastic.

Hippodung
Germany
14 days using the app
Zapiet replied June 7, 2022

Hi Wael,

Thank you so much for your kind words, it was my pleasure helping you get all set up with our pickup app :) If you ever need anything, we are always here and happy to help.

Best of luck with your store launch!

Thanks,
Clemency

October 11, 2022

INCREDIBLE customer experience from Lisa. 5-stars is not enough to rate her superb customer service. We are a small boutique flower store in the middle of the Pacific, but because we cannot deliver an arrangement, I contemplated jumping on a life raft to sail back to the mainland and hand deliver an arrangement to Lisa to show our appreciation for her help and support. Oh, and the app is pretty great too. Would still recommend.

paikohawaii
United States
14 days using the app
Zapiet replied October 13, 2022

Aloha!

It's been a pleasure chatting with you and helping you set up our App Store Pickup + Delivery for your lovely little flower boutique. If you need anything else, please don't hesitate to contact us.

All the best,

Lisa