Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,667)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping, local delivery, and in-store pickup options. It offers flexibility and customization, such as setting delivery radii and precise scheduling. The app integrates well with Shopify POS, boosting operational efficiency. A key highlight is the responsive customer support, adept at resolving both app-specific and broader Shopify issues, making it a valuable tool for streamlining order management processes.

March 27, 2020

Incredibly easy to set up, brilliant support for when I got stuck. Very customisable and solved the problem that was necessary for my store.

Ruxley Direct
United Kingdom
22 days using the app
March 2, 2015

Brilliant app and Andrew more than happy to assist, I can highly recommend,.

Mettrick's Butchers
United Kingdom
22 days using the app
October 18, 2023

This app has solved a big problem for us with click and collect - installation was straight forward and the support we received for when we had a question was fast and excellent.

Fun Place
Ireland
22 days using the app
Zapiet replied October 22, 2023

Hi Dave,

Thank you so much for taking the time to share your feedback on Zapiet Pickup + Delivery!

It's great to know that you found the installation process straightforward – we've put a lot of effort into making it as user-friendly as possible. We're also delighted to hear that you had a positive experience with our support team.

We appreciate your business and look forward to helping you in the future.

Best regards,
Ismail

February 13, 2019

The Help Team at Zapiet was very responsive and worked with me to answer my questions so that I was able to successfully update my shopping platform. I really appreciate the Zapiet team!

Local Roots NYC
United States
Over 1 year using the app
Edited July 6, 2020

Great for when you offer an array of things like delivery, shipping, and in-store pick-up, like our store does. Their app handles it all.

WildFlora
United States
Over 1 year using the app
Edited May 22, 2020

Honest review: The platform works great if you use it "as is". Unfortunately there is no technical support number to call and all correspondence is done via email. We finally received support from someone named Sam and he/she was awesome because Sam addressed all the issues as opposed to looking at one support ticket and telling us to file a new ticket for the other issues. It only makes sense that all the issues are addressed because the app is unusable otherwise. Out of the box the app had bugs but Sam fixed them all for us and emailed us when he/she completed each milestone issue in a 4 hour window. This is the tech support we were waiting for. I do recommend this plug in from Zapiet. It is a good solution for restaurants.

Umami Fries, Inc.
United States
Over 1 year using the app
March 31, 2020

Our brick and mortar store is currently closed for shelter-in-place. We needed a quick way to let our customers choose local delivery at checkout. This app saved the day! They even helped us get it set up in no time at all. Highly recommend Our customers are also very satisfied by how easy it is at checkout. Bravo!

Tancredi and Morgen
United States
21 days using the app
January 21, 2021

Great functionality and awesome customer service! They really do go above and beyond - get this app if you need a lot of distribution options.

BAK'D Cookies
Canada
21 days using the app
Zapiet replied January 22, 2021

Hi Jess,

Thank you very much for taking the time to leave a review

It was a pleasure helping you change some of the wording on our widget and checkout page for our Zapiet - Pickup + Delivery.

If you have any other questions down the road, please do not hesitate to send us a message.

Kind regards,
Jessica

May 4, 2021

contact support are very helpful. I would like the App to have a slot limitation for delivery and pick up (now the feuature is divided)

Luna & Wanda
Spain
21 days using the app
Zapiet replied May 10, 2021

Hi!

Thanks for leaving a review for us. I'm glad to hear you were happy with the support you received! We are constantly working on improving the app with new features so thanks for your feedback on this : )

Best wishes,

Bogi

Edited September 18, 2020

Our team definitely recommends this app. We weren't expecting that it would be powerful enough to include smart rules for order notifications (in our case, we needed specific e-mail addresses to be alerted about new orders depending on which pickup location was chosen during Checkout), but it did just that, saving us the time and hassle of sourcing another app to handle order notifications.

We also weren't expecting the ability to set prep time rules for individual products, so that was great. (A quick note to other Shopify merchants thinking about using this app — the prep time rules ONLY work on the product level, and NOT the product variant level. So if you have two different prep times depending on which variant of a product is being purchased, you'll need to split those products apart.)

Special shoutout to Sebastian, who was extremely generous and helpful with the numerous questions I was asking during my initial exploration of the app. He even helped troubleshoot some things completely unrelated to the app, so he definitely went above and beyond!

Marble Slab Creamery Canada
Canada
21 days using the app
Zapiet replied September 20, 2020

Hey Marble Slab folks,

Thanks for your kind words and the shout-out! I’m happy to hear we suit your needs, and it was a pleasure helping you out.

Best of luck with your store—we could all use more ice cream in these odd times.

Take care,

Sebastian.