Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to simplify operations, especially for businesses offering local delivery and pickup. It provides features like shipping type and date selection, and order management. It's particularly useful for businesses with multiple locations and complex delivery needs. The customer support is commended for its prompt responses and tailored solutions. The app is regularly updated for Shopify compatibility and its pricing is deemed fair for the value it offers.

August 18, 2023

Just experienced a wonderful level of service, which can only describe as astonishing. After making a terrible error in removing the app in question. I was fortunate enough to stumble onto Betty. Her thoroughness, patience and attention to detail to ensure that I, a complete novice to both Zaplet and Shopify, was 2nd to none. She managed to reinstate my settings and also tweak my configuration to meet my requirements. She was an absolute life saver, as my foolishness around removing the app, rendered my Shopify platform inoperable. A valuable asset she is, to both Zaplet and Shopify. Thank you Betty.

Farmers Market HK
Hong Kong SAR
Almost 3 years using the app
Zapiet replied August 20, 2023

Thank you so much for your feedback! I'm happy that I could assist you and turn things around after the app hiccup. I'm thrilled that your settings are back on track and meeting your needs with our Zapiet - Pickup + Delivery app. Always feel free to reach out whenever you need help or have inquiries; we are here to support you

Warm regards
Betty

October 22, 2023

This app has been super helpful and has great customer support. Thank you Krystabel for helping me with all my issues.

Cakechef's Cookie Jar
United States
About 2 months using the app
Zapiet replied October 23, 2023

Hi Maria,

Thank you for taking the time to write such a thoughtful review!

It was a pleasure to assist you with our Zapiet - Pickup + Delivery app and I'm glad I was able to help you out. Please don't hesitate to reach out to our team if you ever need further assistance.

Warmest regards,

Krystabel

June 21, 2023

I am absolutely happy to write this review for the incomparable Zapiet team, whose quality of service stands unrivaled in the Shopify app space. It has been a distinct pleasure collaborating with them. Jessica, a true virtuoso in her field, is nothing short of legendary in her commitment to our success. Meanwhile, Andy, the Founder, impresses not only as an extraordinary entrepreneur but also as a visionary who has created precisely the tool we urgently needed for our specific business needs - marketing our delicious cookies and temperature-sensitive goods across the nation. I can't recommend them highly enough!

Félix & Norton
Canada
Over 1 year using the app
Zapiet replied June 22, 2023

Thank you so very much for your extremely kind words and wonderful review

It was an absolute pleasure helping you come up with a solution for your local delivery & shipping needs with our conditional activation feature in our Zapiet - Pickup + Delivery app.

We feel extremely proud of working with a Founder that’s extremely passionate about creating solutions, he was over the moon with your comments, means a lot for all of us at Zapiet.

Please do not hesitate to reach back out if you have any other questions or need any further assistance.

All the best,
Jessica

Edited May 29, 2023

Outstanding technical support I received from Raji. I recently had an issue with my Zapiet account, and Raji was able to quickly and effectively resolve the issue.

Raji was incredibly helpful and knowledgeable. They took the time to understand my issue and then worked with my template specifically to find a solution.

I am so incredibly impressed with the effort level and technical abilities of Raji. They went above and beyond to help me, and I am so grateful for their assistance. As a result of Raji's help, I will be a Zapiet customer and advocate for life. I am confident that I can always count on Zapiet to provide me with the excellent customer service I have come to expect.

Thank you again for Raji's outstanding support. I highly recommend them to anyone who needs help.

1-800-GOFRUIT
United States
7 months using the app
Zapiet replied May 29, 2023

Hi Nicholas,

Thank you so much for the outstanding review! I greatly appreciate your kind words and am thrilled that you enjoyed the technical support you received regarding Zapiet ‑ Pickup + Delivery.

We are grateful for the opportunity to assist you and thrilled to have you as a valued Zapiet customer.

Should you require assistance with Zapiet apps in the future, please don't hesitate to reach out. We are always here to help!

Warm regards,

Ismail Raji

June 15, 2023

Needed help getting the discount codes for pickup/delivery working. Clemency provided excellent customer service and was able to fix the issues we were having. Very happy with this app!

Family Pride Meats
United States
11 months using the app
Zapiet replied June 15, 2023

Hi there,

Thank you so much for your kind words! It was a pleasure working with you and getting the pickup and delivery discount codes working :)
If you have any other questions, please do not hesitate to reach out!

Hope you have a great day,
Clemency

September 28, 2023

An application that works very well, very responsive support.
I recommend it with my eyes closed!

Benoa
France
About 2 years using the app
Zapiet replied September 30, 2023

Hi there,

Thank you so much for your review! It was a pleasure working with you on your theme and customising the widget :)

If there is anything else we can help with, please do not hesitate to reach out!

Take care,
Clemency

July 20, 2023

This app is the best, so much better than the native basic instore pickup feature in Shopify. You have way more control over things and the support from Zapiet was killer. They helped me get it dialed in fast and even fixed a few things to improve the customer experience that they noticed like instead of "shipping" it said "instore pickup" etc. That stuff was broken from another app I installed and they not only noticed it but updated it for us. Good peeps, great app.

sheffield-pottery
United States
3 months using the app
Zapiet replied July 24, 2023

Hi,

Thank you so much for your review

It was my pleasure helping you with our Zapiet - Pickup + Delivery and getting things set up for a better customer experience.

If you have any other questions down the road, please do not hesitate to send us a message.

Cheers,
Jessica

August 9, 2023

Highly recommend - I was having difficulty setting up my complex delivery configuration for my online store and Zapiet solved all my problems. The dev and support team at Zapiet are extremely helpful and responsive, they guided me through the process with patience and clarity.

Emma and Tom's
Australia
Almost 3 years using the app
Zapiet replied August 15, 2023

Hi Emma,

We appreciate your feedback and grit in working through the setup like a trooper!
Wish you all the best with the store, and please don't hesitate to reach out if you need anything!

All our best to you!

May 17, 2023

When I needed help with trouble shooting they were very helpful in providing help. This is a great app. Highly recommend

Caudle's Catch Seafood
Canada
Over 5 years using the app
Zapiet replied June 16, 2023

Hi Matt,

Thank you very much for the kind words and awesome review :)

We're always happy to offer the best help we can for our merchants and will be there for you should you need us in the future as well!

Stephane

September 25, 2023

Prompt and very helpful support! Also, I love that certain products can be set for restricted pick up dates.

Whippt Kitchen
Canada
7 months using the app
Zapiet replied October 1, 2023

Thank you so much for your positive feedback! We're thrilled we could help out.

If you have any more suggestions, questions, or feedback in the future, please don't hesitate to reach out.

We're here to help and continuously improve and help. Thank you for being a valued user!

- Herman