Zapiet ‑ Pickup + Delivery

Great customer service. Klaudia took over and helped me solved an issue that is not relating to their app. I appreciate her a lot

Great features, amazing support team, and very easy to adjust according to your needs! I highly recommend this to anyone looking to offer local delivery and/or pickup from their stores.

Excellent customer service from Betty.

To be honest, I was a bit frustrated because I had already lost some time trying to get in touch with support. I would send a message, and by the time they responded, I would no longer be in the office, and this went on for a day (which, those of us in e-commerce, know is a lot of time).

And then Betty appeared!
She was really attentive, helped me very quickly, and I also noticed that they have much more documentation than before. She sent me very well-explained tutorials, and I would make the updates right at that moment.

I've been using the app for several years with another website, and I hadn't needed to seek support in years. But now, with this new website, I had to contact them, and I was very satisfied.

Thank you, Betty!

This app has functions that are more advanced than other delivery/pickup apps but the unreliability and unstableness of this app means I have to give it a bad score.

Negative Reasons:
- Variable and slow loading times across the back end including settings and delivery tabs.
- Customer Support is slow to reply.
- Their servers went down on the 7th of July, 2020 and the entire business model for our company got screwed with logistics and delivery. (Made checkout impossible, meaning my ads across social & search had to be shut down, lest we drive traffic with 0 conversions)
- The app has variable loading times and is sometimes slow and sometimes average (no consistency)
- My company drives 20-50k a day and with these errors, our sales have been vastly affected and the opportunity losses have been massive with all these errors and server downtimes.

Suggestions to Zapiet Team:
- Get a proper server host that won't go down and affect all your clients.
- Get some more customer service people to account for international clients or don't market this app internationally if you can't support the clients you charge.
- Fix your app errors and glitches before putting it on the market in such a faulty form.

I found this app SUPER easy to set up and it gave me the exact customization I needed. When I got stuck on something, the customer support team literally replied and had it fixed within minutes!! Our store hasn't gone live yet, but from our test orders etc the app seems to be working perfectly and is a really great addition to our store.

Not saying this is the perfect pickup solution. But it is the best one I can find. I really like it's bulk orders status editor and pickup security code. Hope it will continue to improve on its pickup only mode in future. Also, the supportive staff is really helpful and responsive.

Great app, especially with the latest update. The customer service has been top drawer. More than happy to help at any step of the way. Would highly recommend this app to anyone trying to juggle standard delivery, click-and-collect and local delivery.

The app is great but that's not the reason you pay the monthly fee, you pay the monthly fee for the 5 star support! If you run into any issues they will fix it fast and guide you through it so you can get back to running your business.

We had some issues installing this app, mostly cause we're using a third-party theme I think, but once the helpful support helped us out, it works great!

If I could give this app 300 stars I would! We have had issues with our calendar/date picker app since it was installed a few years ago. Pickup orders account for a high percentage of our orders - and it was challenging to capture the information accurately - resulting in lost sales. Enter Andrew with this amazing app! Not only does the app far exceed our expectations, the high level of customer service Andrew provides is second to none. I highly recommend this app!