Zapiet ‑ Pickup + Delivery
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,664)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing complex shipping, local delivery, and in-store pickup options. It offers flexibility and customization, such as setting delivery radii and precise scheduling. The app integrates well with Shopify POS, boosting operational efficiency. A key highlight is the responsive customer support, adept at resolving both app-specific and broader Shopify issues, making it a valuable tool for streamlining order management processes.
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After a few snafus with their contact form and calendar, I was able to get in touch with this company and they were very helpful. Sebastian walked me through setting up everything my company needed and was very patient. Thank you Sebastian!
Hi there,
Thanks so much for your feedback. I absolutely understand your frustration, and I’m sorry for this.
We have investigated the reason why we missed your free setup call, as this is highly unusual. Actually, this is our first missed appointment! It appears that our system that automatically synchronizes with our team’s schedule allowed you to book a time that wasn’t actually available.
We have already implemented a fix so this issue doesn’t happen again.
I am super excited to work with you to get your store set up. I have reached out to you via email, and I will call you during your business hours today.
I look forward to speaking with you soon :)
Kindest,
Sebastian
Getting the configuration to work properly is tricky. However, a great support team is there to back you up. It would be nice if the documentation were more clear for DIY. For what the app does, it seems like the price is a bit high, but it certainly solves a big problem out of the box.
Don't try to set it up yourself, add their support staff as a collaborator and get their help, it will save you tons of tears and time.
Really wish I could love the experience so far. Unfortuntaely I have not been able to get assistance or even a response ...
I love the concept of it but I really am frustrated
We own a company that sells gifts and before getting Zapiet our clients were confused in our checkout. They would never give us the recipient phone number and sometimes they would choose the gift to be shipped via our Canada Post Flat rate box for more money than it would have cost if they selected delivery which is faster and cheaper. We set up Zapiet pickup and delivery as well as Zapiet rates by Postal code and although setting up the shipping profiles/delivery rates was not intuitive and therefore harder for me than just using organic Shopify, the Zapiet live chat reps were super knowledgeable and programmed them for me along with a little bit of free coding to make the Canada Post Flat Rate box work. I love that the recipient phone number is now clear and mandatory and with editing the language I was able to turn the delivery note field into a GIFT NOTE field for clients to fill out for their recipient. The part I like the best is the customer filling out their postal code before reaching the cart to see if we deliver to their area. I would say this app can do 99% of what I want it to do but the benefits LARGELY outweigh losing the 1% (which only pertain to the Canada Post Flat Rate Box, which if you don't use then not applicable to you). Overall I recommend highly.
Hi there,
Thank you very much for your kind and detailed review! It was my pleasure assisting you with your Zapiet - Pickup + Delivery rates setup!
If there is anything else we can help you with, let us know!
All the best,
Jelizaveta
Hello, I've deleted this app but it's still active in the shopping cart, how long does it take to be removed ? Or what can I do ? VERY URGENT
Hey folks,
Unfortunately we lose access to your store as soon as you uninstall the app, so we can’t automatically remove our code. Having said that, I would be happy to help remove our code.
We have just sent you a collaborators request via email, which will let us log into your store and remove our code.
Alternatively, you can remove the code yourself by following the steps in our help article.
https://zapiet.freshdesk.com/en/support/solutions/articles/60000606810-how-to-uninstall-store-pickup-delivery-by-zapiet
Thanks,
Sebastian
Horrible company and customer service had no knowledge of app being install to our site found out after 10 days later, with not access or me providing additional information for app to function. Contacted customer support and let them know we had no knowledge of app being installed and removed it with no use after discovering app was installed to our account and still was charged. very unprofessional and scam
Hi Guys,
Thank you for taking your time to leave a review on the app store. Our refund policy regarding app charges aligns with that of Shopify, that being that app charges are non-refundable.
However, we understand that each situation is different, and we are always willing to go the extra mile to support our merchants. Unfortunately, in this case, you had the app installed back in January and only uninstalled in June, so using the app for over 6 months. I will be reaching out to you personally to understand how we can support you.
Kind Regards,
Sam
Seems like a great app. Veno has been very helpful with an integration issue with another app and also provided other fixes and solutions for me.
Thank you for the kind words and a wonderful review.
It was a pleasure working with you on your lovely store.
As always, we're here if you ever need help with our store pickup and delivery app.
-Veno
Great features of this app, easy to use and set up, a good add-on to boost my business for pick up and delivery. The back end design is easy for me to organise the orders.
Great and quick customer support.
Great app at the first look, but terrible customer service, overpricing and glitching. A lot of problems. SUPPORT is super bad. You will wait for several days every time the app will not work properly. ANd you can properly delete it without hiring some programmer. BE CAREFULL!
Hey guys,
Thank you for your feedback. I am sorry to hear that you had difficulties uninstalling our app.
Removing our app from your theme is super easy! In-fact only a single line needs to be removed from your theme.liquid file.
We have a step by step guide and video on our help center that explains how to remove our apps code from your theme. We also email this guide to you automatically when you remove our app from your store: https://zapiet.freshdesk.com/en/support/solutions/articles/60000606810-how-to-uninstall-store-pickup-delivery-by-zapiet.
In addition we provide 24/7 live chat and phone support, so in the event of an urgent issue such as this, please do not hesitate to get in touch with us so a member of our team can assist you.
I also reviewed your most recent support ticket and it appears my colleague replied to you within an hour of you opening the ticket letting you know that your issue had been resolved.
I have already replied to your support ticket in the hopes that we can arrange a call to discuss this and I am eagerly awaiting your reply.
Speak soon!
Ronan
Works quite well.
Hi,
Thank you for taking the time to leave a review! We really appreciate it :)
Best wishes,
Bogi
Assistant Support Manager - Zapiet