Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,669)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
    1.5K
  • 4% of ratings are 4 stars
    75
  • 1% of ratings are 3 stars
    19
  • 1% of ratings are 2 stars
    17
  • 4% of ratings are 1 stars
    71
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex shipping, local delivery, and in-store pickup options. It offers flexibility and customization, such as setting delivery radii and precise scheduling. The app integrates well with Shopify POS, boosting operational efficiency. A key highlight is the responsive customer support, adept at resolving both app-specific and broader Shopify issues, making it a valuable tool for streamlining order management processes.

June 12, 2018

I installed this app and had nothing but issues with it. The checkout didn't work on half my products and then when I tried to contact support, I got no response. Buyer beware, they will respond to you while you are in trial mode and then ghost you when you start paying for the app.

Tiddlywinks Toys Games
United States
14 days using the app
Zapiet replied November 26, 2019

Hi there,

Thanks so much for your feedback! Since your review we have more than quadrupled our support team and now offer close to 24/7 support. Our average response time is now less than 3 hours and total resolution time less then 24 hours.

Our app has also been completely rebuilt since you last tried it and is more stable then ever. I have reset your free trial if you would like to give us another try :)

Kindest regards,

Andy

July 22, 2020

VERY unstable - I'm completely dependent on this app working for my business. One day of the trial left and it's not clear this is going to work for me. The interdependencies between both of their apps and Shopify make it a very volatile work environment. Working with the same tech support person has been impossible with the time change - and where one agent leaves off, the next one has to pick back up. At this point my site is NOT functioning and creating terrible confusion for my customers and I am unable to reach anyone for help. So disappointed.

Petals Port Townsend
United States
14 days using the app
Zapiet replied September 17, 2020

* SEPTEMBER 2020 UPDATE *

Hi Petals Port Townsend,

Thanks so much for your feedback!

As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up on the support front as we just did not have enough man hours available to keep up.

We have since grown our support team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.

I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.

I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.

I hope to hear from you soon :)

All the best!

Andy Cargill
Founder of Zapiet

June 4, 2020

I cannot process any orders due to bugs from this app. Do yourself a favor a DO NOT download this app. Not even for the 14 day trail, once you delete the app you still wont be able to advance from the shopping cart.

Orange Boutique
Mexico
13 days using the app
Zapiet replied September 17, 2020

* SEPTEMBER 2020 - POST-COVID-LOCKDOWN UPDATE *

Hi Orange Boutique,

Thanks so much for your feedback! I'm so sorry to hear that you had issues whilst trying to use our app.

As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up on the support front as we just did not have enough man hours available to keep up.

We have since grown our support team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.

I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.

I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.

I hope to hear from you soon :)

Kind regards,

Andy Cargill
Founder of Zapiet

November 12, 2018

The app appeared to be working, but then after numerous follow ups with support, I stopped getting answers or help to my questions. I felt as if the staff just gave up on me since my store's theme and code were more difficult than most.

I've since reached out to have them help me remove some pieces of code from my site, after I removed the app, but still have yet to hear back.

I did not want to resort to a negative review to get assistance, but I'm willing to reconsider my final star rating, should I receive the support I've been needing and requesting.

Thank you,
Katie Danger
Red H Nutrition Co.

Red H Nutrition
United States
13 days using the app
January 8, 2024

Great, quick service. Very detailed, solved it right away including custom code.

Eat Local PEI
Canada
9 days using the app
Zapiet replied January 11, 2024

Hello Jordan,

Thank you so much for taking the time to leave us this review
It has been a pleasure to work on your store and to configure your Shopify settings to use our Zapiet - Pickup + Delivery app to its best.

All the best,

Sandy

March 31, 2022

I loved the support Klaudia gave me to customize the widget to my need. Tried 10 different apps for local pick up and this is definitely the only one that looks great and is also bilingual.

Hélico
Canada
About 9 hours using the app
Zapiet replied April 1, 2022

Hi Steph,

Thank you for the kind words and for choosing to go with our app!

It was a pleasure assisting you with matching our widget's colors to your store's.

Please feel free to jump back on chat should you need anything else.

Have a great day ahead,

Klaudia

April 28, 2020

I tried installing and setting up the App. I didn't have any luck with getting it working. Submitted two support requests with no luck getting help.

Rockford Art Deli
United States
9 days using the app
Zapiet replied September 17, 2020

Hi Rockford Art Deli,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April.

As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up on the support front as we just did not have enough man hours available to keep up.

We have since grown our support team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.

I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.

I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.

I hope to hear from you soon :)

All the best!

Andy Cargill
Founder of Zapiet

June 18, 2022

Das einzig Gute ist der Live Chat. Es soll 29$ Dollar kosten und wir benutzen eigentlich nur 20% Der App, weil der Rest unbrauchbar ist. Nur Englische Sprache verfügbar. Adressen werden nicht als URL hinterlegt, weil es nicht möglich ist sagen die Mitarbeiter. Wir können eurer App benutzen, wir müssen alles umbauen und wenn man beim Umbauen nach Hilfe fragt, wird einem geanwortet " Das ist nicht möglich " Kundenservice geht anders.

Döner und Pizzeria Friedheim
Germany
8 days using the app
Zapiet replied June 18, 2022

Hi there,

Thank you for your time on live chat earlier.

As we discussed on chat, all new features require careful planning, development and testing in order to ensure the stability of our app which means we cannot develop features overnight.

I have created feature requests with our development team for your requested features, they will review and consider the request and if these features are deemed appropriate for our app they will be developed in due course.

If you have any other questions, please do let us know.

Kind regards,

Ronan

March 1, 2023

Excellent service à la clientèle! Très rapide et efficace pour régler les problèmes. Bonne accompagnement dans toutes les fonctionnalités possibles. Je recommande.

Au Beau Pré
Canada
8 days using the app
Zapiet replied March 1, 2023

Bonjour Sarah,

Ce fut un plaisir de vous aider avec les différentes fonctions de notre application ; obtenir notre widget sur votre site, supprimer un code/app en conflit, les notifications par courriel, etc.

Si vous avez d'autres questions, n'hésitez pas à envoyer un message.

Merci,

Jessica

Edited April 28, 2020

Could never get app to work support seems to be non existent with this company or person or what ever it or they are. But they need to hired someone or stop offer this app on this platform if they can’t handle it waste of time

4everKeepsakes
United States
8 days using the app
Zapiet replied April 29, 2020

* POST COVID-LOCKDOWN UPDATE - SEPT 2020 *

Hi 4everKeepsakes,

Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April.

As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared.

We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.

I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.

I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.

I hope to hear from you soon :)

All the best!

Andy Cargill
Founder of Zapiet

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