Reviews (1,754)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex pickup and delivery logistics, enhancing customer experience and streamlining operations. It offers extensive customization and an intuitive backend, ideal for unique shipping needs. The support team is frequently praised for being responsive and knowledgeable, quickly resolving issues and improving reliability and user-friendliness. Recommended for optimizing delivery and pickup services.

April 10, 2021

I used this app to help with my pick up times and dates. It works amazing and when I was having trouble with a feature I reached out and they quickly worked with me to show me how to do it. Excellent Customer service and very quick and eager to help

The Brick Shack
Canada
About 20 hours using the app
Zapiet replied April 12, 2021

Hi there,

Thanks for your lovely review! We are glad to have been able to help.

Best wishes,

Bogi

September 25, 2021

Very attentive and friendly customer service, takes the time to answer all your questions and resolve your concerns.

La Caisse à Savon
Belgium
About 20 hours using the app
Zapiet replied October 4, 2021

Hi there,

Thanks so much for your kind words.

It is our pleasure being able to assist you and making sure you get the best out of our app.

Should you need any further ...

December 16, 2016

The Store Pickup widget looks and works great. Support was very quick and responsive to a small speed bump I encountered while integrating it into our website. HIGHLY recommend to any retailer with brick and mortar locations.

Willy Jays
United States
About 20 hours using the app
February 3, 2023

OMGGGGGGGGG I LOVEEE THISS APPPPP!!!! YESSSS GOD SENT!
Jessica, My LOVE! Thank you soo very kindly. I LOVEEE YOU!!!! GOD BLESS!!!!

Michelly's Berries
United States
About 19 hours using the app
Zapiet replied February 3, 2023

Hi Michelle,

I am overwhelmed with your extremely kind words and amazing review.

It was my pleasure helping you today to set up and understand how preparation times work

...

July 10, 2022

I use this app to help a lot of local pick-ups and delivery businesses. I really
like how it does y, it would be nice if it did z better

lalarr PICK
Malaysia
19 days using the app
Zapiet replied July 12, 2022

Hi,
Thank you for leaving us a review! I'm glad you are liking the app so far. If you have any suggestions on what you think we can do better, we would love to hear them! ...

April 9, 2020

I used this app to help me set up free, no-contact local delivery & at-store pickup in response to COVID-19 regulations & concerns. Had to get help modifying it so that our products had these options available but only certain products were available for shipping and to get the shipping fees applied correctly. Thank you, Shopify gurus, for making it work!

Nature Niche LLC
United States
19 days using the app
August 19, 2015

WOW! Absolutely exceptional customer service. Fast, friendly and very professional.

The help I got from the staff with the integration was faultless, they could not have been anymore professional and knowledgeable. This app does all it says and more.

I highly recommend this app, I could not operate without it.

Thank you to the staff for having service as great as the product.

Nicholas Seafood Online
Australia
About 18 hours using the app
May 25, 2018

App works great!. Awesome customer support!

Mosley Monogram
United States
About 17 hours using the app
February 11, 2019

I was getting SUPER frustrated when our check out button wouldn't work the day we were going to launch our Valentines day product for local delivery. Thankfully, Andrew came in to save the day! Not only did he fix our issue, but also edited the widget so it would match our brand better. So thankful for amazing customer service that goes the extra mile! Thank you Andrew!

Sugar + Spoon
United States
About 17 hours using the app
Edited March 17, 2022

Thank you Stephane! Manual orders are common in my store and Stephane walked me through step by step. You all are amazing! :) Excellent app and outstanding customer service. I feel they are next to me hand on hand when I need them. Priceless.

Bariatric Journey
United States
About 17 hours using the app
Zapiet replied March 17, 2022

Hi Laura,

Thank you so much for your kind words and lovely review!

It was our pleasure and if you have any other questions, please do let us know.

Best wishes,
Herman & ...