Zapiet ‑ Pickup + Delivery
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,696)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its robust management of shipping, local delivery, and in-store pickup options. It is praised for its flexibility, customization, and reliable performance, particularly in scheduling. Exceptional customer support is frequently highlighted, with quick and effective resolutions. The app is user-friendly, integrates well with Shopify and other apps, and is valued for its enduring reliability in the ecommerce space.
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I think the reviews of this app are pretty harsh. I've tried many different Pickup/Local delivery apps and this one has by far the most options. It is expensive but you get what you pay for. Support have responded quickly and tried to help as much as possible. So far, very happy.
HI Felix,
Thank you very much for your kind words and I am glad that you are happy with our app!
We pride ourselves on having an app with a very large feature-set and even more-so on our world-class support team :)
Thanks again and stay healthy!
Stephane
I downloaded this app because my store does store pick-ups and delivery. After a month of customer service answering me once every 3 or 4 days, not being able to speak with someone, being passed from one person to another and now I'm paying for a transaction app they said would fix my problem but didn't...enough is enough. Absolutely terrible customer service
Hi Meat & More,
Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in April.
As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up on the support front as we just did not have enough man hours available to keep up.
We have since grown our support team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form.
I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse.
I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business.
I hope to hear from you soon :)
All the best!
Andy Cargill
Founder of Zapiet
The team at Zapiet has been very helpful during the set up of our integration. I highly recommend this product.
App has been very unstable, and is causing lots of operational issues for us. Have tried to contact support 4 times over the last 2 weeks, no response.
Very attentive and friendly customer service, takes the time to answer all your questions and resolve your concerns.
Hi there,
Thanks so much for your kind words.
It is our pleasure being able to assist you and making sure you get the best out of our app.
Should you need any further assistance, please don't hesitate to contact us again.
Have a great weekend,
Chloé
This app has changed the way we do e-commerce. It combines delivery, local delivery and pickup. We couldn't find anything else that allowed us to do all 3 so seamlessly. The support we've received has been second to none. Thank you! I highly recommend using In-Store Pickup / Click & Collect.
This app is PERFECT for local pickup, delivery and national delivery. The support from the developer to integrate it into our site was absolutely fantastic.
If you are looking for an app that provides options for local pickup, local delivery and national delivery then this is the ONLY APP YOU NEED.
Many thanks to Sam from the support team for going above and beyond the call of duty.
Used along with Zapiet Rates by Distance to set up quite complex delivery and shipping services, with different products available in different locations at different rates. Zapiet support held my hand all the way. First class app and support.
Hi there!
It was my pleasure helping you set up the store—we really appreciate your kind words.
Let me know if there's anything else you need. We're happy to help. 😊
Have a lovely day!
Take care,
Marija
Great app! My goal was to have a clean check-out procedure where customers wouldn't be confused or able to select the wrong shipping on items where I wanted to force in-store pickup. After a very quick exchange of a few emails (very timely response) and a tiny bit of Shopify reconfigure, they walked me through the setup and I was good to go! Also, in comparing similar apps, I felt Zapiet had the best and most elegant UI.
I've Altered my review from original. The app is designed to be very good. But it took a few weeks of back and forth with the support team to get it to work close to what it's like in the video. I'll go live this week, and in a few weeks I'll have a better idea how it went.
Hey Guys,
Thank you so much for leaving a positive review!
Sorry to hear that we did not have all your required features straight out of the box.
Our support team are always happy to discuss custom solutions to give customers the best experience possible.
If you have any suggestions on features you believe would be valuable please do not hesitate to let us know, we love receiving feedback about our app and we try to prioritise the development of highly requested features.
If there is anything we can help you with going forward just let us know - we're always happy to help :)
Ronan