Zapiet ‑ Pickup + Delivery
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,669)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing complex shipping, local delivery, and in-store pickup options. It offers flexibility and customization, such as setting delivery radii and precise scheduling. The app integrates well with Shopify POS, boosting operational efficiency. A key highlight is the responsive customer support, adept at resolving both app-specific and broader Shopify issues, making it a valuable tool for streamlining order management processes.
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App looks great on the site but doesn't actually work. When customers select in-store pickup or local delivery, they are only given shipping as an option. Have been trying for over a week to get help from support but I have received no response from the developer nor have they responded to the Shopify Expert who is trying to help me get this installed and working.
Hi Franscakeandcandy,
I'm Andy the Founder of Zapiet. I'm super sorry for the delayed replies you've had from my support team. We have just been inundated with merchants needing our help recently and are trying our best to reply as fast as possible to everyone.
I am sure I can resolve your issue promptly and you'll be loving the app again very soon!
I will send you a personal email within the next couple of minutes :)
Andy Cargill
Founder of Zapiet
www.zapiet.com
If you have more than 1 language in your store don't even bother installing this. 2 guys (Luke and Sandy) were stating that we can change the text 'shipping location' to 'pickup location' but were unable to do so because of incompatibility with our translation app. After switching to another compatible app and after a week long going back and forth through 25+ emails, Ronan (as probably more experienced guy) stepped in and clarified that it is not possible with the following response: it appears that my colleagues were a bit confused about the limitations of the translations API. What is funny and mostly why this is 1 star is that he completely disabled the app on the theme we were working on immediately after sending that email. Really sneaky.
Hi Filip,
Thank you for taking the time to leave a review, we appreciate all feedback.
Again I would like to apologize for the confusion about the locale files, I have ensured that the whole team are now aware of this to avoid any confusion in the future.
I would also like to assure you that I did not disable our app or any of its features after our conversation.
I take great pride in assisting our merchants and I would never do something intentionally that would negatively impact a merchants store.
I have reached out to you via email in the hopes that we can arrange a call to further discuss this.
I hope to hear from you soon.
Kind regards,
Ronan
Stephanie did an excellent job helping to sort out some issues we were having with multiple locations. Great customer support and service.
Thanks for the lovely review!
It's always nice to see our merchants giving such wonderful feedback on not just our products but our teams as well
-Steph
I used this app to offer in-store pickups. Unfortunately this app interfered with my "Envy" Theme and didn't allow my clients to click-through "place an order". In this time I occurred a lot of abandoned carts. I do believe this app works, however, it did not integrate with my theme and had no error message, i just backtracked to installing this app, then things went back to normal.
Wow! I received the best support. They guided me through everything and took care of setting up most of the configurations. I really appreciate it. Thank you!
Hi Korey,
I truly appreciate your review!
It's been a pleasure to assist you, and I'm thrilled to hear that I've been able to provide you with the support you needed with Zapiet - Pickup + Delivery.
If there's anything else you require, please don't hesitate to reach out to us.
Warm regards,
Pavlo
What an amazing customer support! Whille setting it up, I felt like I have my own development team sitting next to me.
Hello Burak,
Thank you for these lovely words ! It was a pleasure to help you configure our apps ( Zapiet - Pickup + Delivery and Zapiet - Rates by Distance ) to match your needs. I'll be there if you have any more questions.
Thank you,
Sandy
Best thing about this app is the support. These guys want you to be successfull and care about the customer. Pre sales, they listened to every question I had and walked me trough my product integration. Clean app. Easy to use. Gets the job done and was developed well.
Hi there,
Thank you for such a great review!
Our team takes pride in our work and genuinely wants all of our customers to succeed!
We are glad you got the support needed and that we managed to guide you through with your product integration with our Store Pickup + Delivery app.
Please reach out to us if you require further assistance in future!
Kindest regards,
Krystabel
Loved the personnel working with Zapiet. They were very helpful to get the store pickup and delivery set up.
Hi there,
Thank you for you kind words...it was lovely chatting with you and I'm so glad to have been able to help you get your store set up with our app!
If you have any other questions down the road, please do not hesitate to send us a message.
Thanks,
Jessica
When I click on Store pickup on Checkout, the price for Delivery is still charge. Hope to solve this issue ASAP
I had problem with with app, to make working, it wasnt display in checkout wrote to support, nobody answer 7 days.
Hey Foodin Market,
Thanks so much for taking the time to leave your review. Looking at all of our support logs and communication channels we have no record of you attempting to contact us for support.
Although we are currently experiencing a large number of support requests we still aim to respond to all queries in under 24 hours. We would never leave you without an answer for over 7 days. Especially at such a critical time for merchants.
We would love for you to use our app and are on standby ready to help with any issues that you are having. If you can please contact us on support@zapiet.com we will get back to you immediately.
Kindest regards,
Andy