Reviews (1,735)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex pickup and delivery logistics, enhancing customer experience and streamlining operations. It offers extensive customization and an intuitive backend, ideal for unique shipping needs. The support team is frequently praised for being responsive and knowledgeable, quickly resolving issues and improving reliability and user-friendliness. Recommended for optimizing delivery and pickup services.

October 11, 2024

Betty was very quick to assist on my inquiry and the matter was resolved promptly within the day. Appreciate the help!

Fassler Gourmet
Singapore
About 4 years using the app
Zapiet replied October 14, 2024

Hi there! Thank you for taking the time to write such a wonderful review for us. It was my pleasure helping you with Zapiet - Pickup + Delivery app. Please don't hesitate to ...

November 26, 2024

Above and beyond! Love working with Sebastian <3

Pastosa Shop Online
United States
2 months using the app
Zapiet replied December 2, 2024

Hi there,

Thank you for writing in a review! It's very nice to read. It's a pleasure working with Jackie - patient and understanding. We're always here for you in case you ...

October 6, 2024

Betty was fast and furious when it came to troubleshooting our errors on Shopify, 10/10 would recommend

TSG2U
Australia
Almost 4 years using the app
Zapiet replied October 8, 2024

Hi there!

Thank you for a wonderful review. I am so glad that I was able to assist you with our Zapiet - Pickup + Delivery app. Please know that you are always welcome to ...

November 1, 2024

Excellent support by Manuel

Cacao & Cardamom Chocolatier
United States
Over 5 years using the app
Zapiet replied November 6, 2024

Hey Annie!
Thank you so much for your review! I'm excited to know that I was able to help you resolve the issue related to the rates. Your details helped us fixed everything ...

October 27, 2024

Fast excellent help!

Island Floral Shop
United States
Almost 8 years using the app
Zapiet replied October 29, 2024

Hi Brenda,

Thank you for the wonderful review! We’re glad to hear that you found our help fast and excellent. At Zapiet - Pickup + Delivery, we strive to be lightning fast ...

September 23, 2024

We've been using this app for a few years now, very good capabilities that suits our needs. Great and very quick customer service from Sandy and all the support team!

HG Walter
United Kingdom
Over 4 years using the app
Zapiet replied September 26, 2024

Hello Georgia,

Thank you for taking the time to write us this lovely review about our Zapiet - Pickup + Delivery app!

We'll be there if you need any help.

All the best,
...

October 15, 2024

The support was super helpful and was able to resolve my issue. Great job!

Holon Kosher Foods
United States
Over 1 year using the app
Zapiet replied October 22, 2024

Hi Joseph!

I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad to hear that my support helpful ...

November 17, 2024

The app is so easy to use. Better yet, I had an issue, and that is mainly because my offerings are unique; I reached out for support, and Leo was phenomenal with his support. He was very thorough, understanding, and patient and could fix all of my issues fairly fast.

Micro Acres OWB
United States
About 24 hours using the app
Zapiet replied November 20, 2024

Hi there!

I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad that we figure out your settings ...

Edited November 20, 2024

Best apps for the schedule calendar and deliveries. It has many options and not many limitations. The support staff is also super friendly and responds quick.

Manuel really helped me with all my problems. :)

Sapin Chez Michel
Canada
12 months using the app
Zapiet replied October 7, 2024

Hi Giancarlo,

Our team has been glad to see your review—it is a much appreciated sign of your support. Remember you're always welcome to contact us for any assistance you ...

September 11, 2024

Jessica with Zapiet is one of the best support agents/experiences I've ever had. We have a lot of apps that we use with Shopify and every time I need help I email and immediately get a response and she even makes updates for me which is super helpful when we're moving quickly and time is limited. The solution is super flexible and has worked perfectly for our complex shipping and delivery needs. ...

HVAC Home Supply
United States
10 months using the app
Zapiet replied September 15, 2024

Hi Evan,

Thank you so much for your wonderful review! It’s been a pleasure assisting you, and I’m so glad to hear that our support and our Zapiet - Pickup + Delivery app ...