Reviews (1,754)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex pickup and delivery logistics, enhancing customer experience and streamlining operations. It offers extensive customization and an intuitive backend, ideal for unique shipping needs. The support team is frequently praised for being responsive and knowledgeable, quickly resolving issues and improving reliability and user-friendliness. Recommended for optimizing delivery and pickup services.

December 19, 2024

Great support, very good features.
What am i missing:

Fruttini by MO
France
2 days using the app
Zapiet replied December 21, 2024

Hi,

Thanks for the great review!

It's always a pleasure to help our merchants and if anything comes up, we'll be there for you

Steph

September 19, 2024

Stephane Fattizzo did a GREAT job resolving our issue with delivery rates and was a pleasure to work with! Very responsive!

The Meat House Market
United States
Over 6 years using the app
Zapiet replied September 22, 2024

Hi Scott,

Thanks a lot for the awesome review!

I'm glad I was able to help with your rates while working with you on upgrading your setup. If anything ever comes up, we'll ...

October 3, 2024

Jeanette was very helpful in troubleshooting my issue.

Zapiet is now installed and is the solution to my issue around being able to offer Pickup only for specific products offered through my Shopify store.

The Van Mart
United States
7 days using the app
Zapiet replied October 8, 2024

Thank you so much for the lovely review! 😊 I'm really glad I could help you troubleshoot the issue and get Zapiet set up for your store. It's great to hear that it's now ...

December 16, 2024

Angelo is amazing

Oasis
Australia
Over 4 years using the app
Zapiet replied December 19, 2024

Hi Nadine!

We are so grateful for you taking the time to write in about your experience! I am so happy we were able to set up your local delivery - everything is running ...

August 5, 2024

Jeanette with tech support was absolutely excellent. We love the app, AND their tech support. We've been with them for a while, and it keeps getting better and better. - We're a flower shop in the San Antonio area.

Blume Haus Fine Flowers
United States
Over 6 years using the app
Zapiet replied August 7, 2024

Thank you so much for your kind words! We are happy to hear you're enjoying the app and our tech support. If you ever need anything, we're here to help. Thanks again for ...

August 27, 2024

I really appreciate the customer service with this app. There were some hiccups in getting the app installed, and the Zapiet team was very responsive and helpful in getting everything working smoothly.

Dinner Dispatch
United States
About 1 year using the app
Zapiet replied September 1, 2024

Hi there,

Thank you for your kind review of Zapiet - Pickup + Delivery.
If you get any more 'hiccups' you know where to find us!

Best wishes,
Jayne

May 28, 2024

A review for Zapiet team, I got an issue with zapier so I reached out for help. They are very responsive, helpful and I would like to say thank you for supporting our business, have been with them for almost 7 years now, they improve every years to match customer demands and to match the world changing while keeping quality consistency. Always love their works.

Hey, Crois!
Australia
Over 1 year using the app
Zapiet replied May 31, 2024

Hi Crois!

Thank you so much for your wonderful review! We're really happy to hear that you've had a positive experience with our team and that we've been able to support your ...

February 2, 2025

Amazing Customer Service

Liquidation Rugs
United States
1 day using the app
Zapiet replied February 4, 2025

Hi Christopher,

Thank you so much for taking the time to write a review! It was my pleasure to help set up your store's pickup and local delivery. I'll always be here to ...

August 10, 2024

I have been using the Zapiet app for my business for 5+ years. Whenever I have a question, they are there. The response is quick and the help is impeccable. Pavlo and the team helped me with my latest query. 5 stars all day.

FLOWERFUL
United States
Over 5 years using the app
Zapiet replied September 8, 2024

Hi,

Thank you so much for your amazing feedback!

I'm thrilled to hear you've been with Zapiet for so long and I've been able to contribute to your positive experience. We ...

March 31, 2025

Alles top

iSolarPro
Germany
Over 2 years using the app
Zapiet replied April 1, 2025

Thank you so much for taking the time to leave us a review, Pascale! We truly appreciate your feedback and are happy to hear that you had a positive experience.

If there's ...