Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,551)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for its robust handling of complex shipping and delivery setups, including in-store pickup and support for multiple locations. It is easy to install and performs reliably, improving customer service with various delivery options. The app also integrates smoothly with tools like Order Printer Pro, enhancing its utility. The support team, notably Jessica and Stephane, is frequently praised for their quick and effective assistance, making it a top choice for businesses aiming to optimize their delivery and pickup processes.

Edited June 1, 2022

This is such a brilliant app and worth every penny. Shopify's native ability does not have the same flexibility at all. The support is like no other I've ever received: super fast and always so friendly. Highly recommended.

Condor 7
United Kingdom
Over 6 years using the app
February 1, 2021

Extremely useful app, have been using this app for 5years now and their efficient customer service never fails! Always fast with their replies. Special thanks to Bogi for helping me out with my Widget problem on my new theme! :)

Cake Delights Bakery
Singapore
Over 6 years using the app
Zapiet replied February 1, 2021

Hi,

Thank you for leaving a review, I'm pleased I could help you with installing the widget on your new theme!

Best wishes,

Bogi

February 7, 2024

This app is an effective tool for allowing customers to select shipping type and date selection. Integrates well with other tools for populating rates. Relatively easy to use. Some settings are controlled in the general settings while some settings are associated to individual stores, so keep in mind you may have to designate similar settings at each level.

Customer support went above and beyond any experience I've had with other apps on Shopify. The support team demonstrated developer-level knowledge, an understanding of their tool in the broader Shopify ecosystem, and were extremely proactive to resolve the issue I had (an odd loophole in checkout that was ultimately resolved by updating the app). 5/5 best app we use on Shopify.

Seattle Caviar Co.
United States
Almost 3 years using the app
Zapiet replied February 11, 2024

Hi Andrea,

Thank you so much for your detailed and fantastic review!

It was my pleasure helping you update our Zapiet - Pickup + Delivery app and ensure that everything is up and working as expected.

Feel free to reach out if you have any more questions or need assistance. We're here to help and appreciate your 5/5 rating—thank you for making us the best app in your Shopify toolkit!

Kind regards,
Jessica

February 13, 2024

I absolutely love this app! It's incredibly helpful for our clients to have a visual representation of our delivery dates, and it comes packed with tons of useful backend features. The team behind the app is extremely helpful whenever assistance is needed.

Kyan Cuisine
Canada
Over 2 years using the app
Zapiet replied February 15, 2024

Hi Vanessa,

Thank you very much for taking the time to leave such a lovely review, it's very much appreciated

It was so nice chatting with you the other day and getting your rates set up within our Zapiet - Pickup + Delivery app along with a few other "fixes".

If you have any questions or need any assistance, please do not hesitate to reach out.

All the best,
Jessica

Edited August 22, 2024

Merchant support provide a timely answer to emails with clear concise instructions. Jessica reach beyond the app to help me find the problem Thank you Jessica

Origin Bakery
Canada
Over 6 years using the app
Zapiet replied March 7, 2023

Thank you very much Stacey!

It was great chatting with you via email to resolved your issue and getting your product moved over to the General Profile, so that the correct rate would appear at checkout from our Zapiet - Pickup + Delivery app.

If you have any other questions or need any further assistance, please do not hesitate to send a message.

June 9, 2017

Amazing, fast support!! Would definitely recommend this app to anyone.

The Habit Project
Canada
Over 6 years using the app
January 28, 2022

This app & their support team are crucial to my client's store. They continue to be a great resource for us.

Cheese and Wine Traders
United States
Over 6 years using the app
Zapiet replied January 28, 2022

Hi Jacob,

Thank you for these lovely words. We're happy to be of service!

Sincerely,

Sandy

February 18, 2024

Ett utmärkt komplement till shopify när du har leverans av varor på särskilda dagar/ tider eller platser. Dessutom en enastående service! Tänk att få hjälp på 10 minuter en lördag kväll.

Isfisk
Sweden
About 2 years using the app
Zapiet replied February 25, 2024

Hello Ingela,

I am happy to hear that you not only find our app useful, but are also satisfied with our service and support.

You are definitely welcome to message us any time you need our assistance. Thank you for being with us!

Warm regards,
Pavlo

Edited January 31, 2024

been using this app for a long time to manage in-store pickups, and it's helped streamline our workflow significantly. the zapiet team is also super responsive and always helpful in resolving issues we might be struggling with.

BETA5 Chocolates
Canada
About 6 years using the app
Edited March 18, 2024

Jessica has been incredibly helpful, efficiently resolving all the issues we've encountered with Zapiet. We've been utilizing this application for several years, and only recently discovered some inaccuracies in our delivery service settings. The live chat experience with Jessica was outstanding, significantly enhancing our overall satisfaction with the service.

The Lobster Man
Canada
About 6 years using the app