Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,307)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing pickup and delivery management, noting its robust features like flexible scheduling and seamless Shopify POS integration. It excels in handling complex shipping needs and improving operational efficiency. The support team is praised for being responsive, knowledgeable, and proactive in resolving issues, significantly boosting merchant satisfaction and customer service quality.

October 30, 2024

Gabriel was incredibly helpful and responsive throughout the entire process. He took the time to understand my specific issues and worked diligently to provide effective solutions. JUST SO AMAZING!

The Butcher's Table
Malaysia
About 1 year using the app
Zapiet replied October 31, 2024

Hi there,

Thank you so much for the amazing feedback! I’m thrilled we were able to resolve things with your checkout and your location's pin in the Google Maps section of the ...

Edited March 19, 2025

Stephane has been really helpful trying to resolve an issue keeping us updated along the way. Great, speedy service, keep up the good work!

Urban Tropicana
United Kingdom
Over 2 years using the app
Zapiet replied September 20, 2024

Hi Lewis,

Thank you so much for the awesome review : )

I'm glad we were able to get things sorted between our app and your subscriptions. You can count on us to deliver the ...

November 11, 2024

Had a wonderful support from Jessica today in relation to Dleivery and pickup. She was brilliant and also spotted other issues in ou checkout that we didnt know we had. So helpul

Little Italy Ltd
Ireland
About 3 years using the app
Zapiet replied November 13, 2024

Hi Bettina,

Thank you so very much for taking the time to leave such a lovely and kind review.

It was a real pleasure chatting and helping you to get all 3 methods back up ...

July 28, 2024

This app is sensational! Honestly people I am a complete novice and know nothing and websites and this app has allowed me to provide shipping rates and set shipping delivery schedules across more than 7 different locations across 4 states in Australia in a matter of hours, all with different lead times, it is AMAZING!

Beyond the capabilities of the app, the customer service level is seriously out ...

Crescent Yum Cha
Australia
1 day using the app
Zapiet replied July 30, 2024

Updated reply 6 September 2024:

Hi Rowan

Thanks for the kind review that gave us, you sure gave us a laugh at the beginning of our shift with the description of your IT self ...

October 26, 2024

Gabriel was really amazing, manage to solve the problem really quick.

Thank you

All Greens Wholesale Ltd
United Kingdom
Over 4 years using the app
Zapiet replied November 1, 2024

Thank you for your wonderful review!

I'm glad I could solve the problem quickly for you. If you need anything else for your pickup and delivery app, feel free to reach out!

...
October 30, 2024

Zapiet has been a fantastic app, and the customer support truly sets it apart. Angelo, in particular, was incredibly helpful and friendly. He resolved my issues quickly and provided detailed answers with useful article links. The whole experience was smooth and stress-free. Highly recommend Zapiet for anyone looking for a reliable app with top-tier support!

Oddprod
Australia
1 day using the app
December 11, 2024

Great app and the customer service was amazing!! Anggy was my customer service agent and she was seriously so helpful!!

5 Stones Coffee Co
United States
Over 3 years using the app
Zapiet replied December 15, 2024

Thank you so much for your kind words!

We're thrilled to hear that you're loving the app for managing your pickup and delivery orders, and that we were able to assist you.

...
November 17, 2024

The app is so easy to use. Better yet, I had an issue, and that is mainly because my offerings are unique; I reached out for support, and Leo was phenomenal with his support. He was very thorough, understanding, and patient and could fix all of my issues fairly fast.

Micro Acres OWB
United States
About 24 hours using the app
Zapiet replied November 20, 2024

Hi there!

I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad that we figure out your settings ...

September 22, 2024

I am very happy with this app. The team was really responsive and they get back to us fast. A bunch of people have helped through the app, taoday was Pavlo, and the issue was resolved within an hour.

Cornerstone Meat and Bone
Canada
Over 1 year using the app
Zapiet replied October 8, 2024

Thank you for the review! So glad you're happy with the app and our team was able to help you quickly.

Best wishes,

Bogi

July 23, 2024

Their customer support team is very attentive and helpful. Maria was so patient with me whilst we worked through a problem together.

Dunns Bakery
United Kingdom
Over 3 years using the app
Zapiet replied July 24, 2024

Hi there!

Thank you very much for your kind review! It's always a pleasure to be able to assist you with Zapiet - Pickup + Delivery, should you need anything else do not ...