Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,548)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex delivery and pickup logistics, particularly praising its ability to handle multiple locations and customize timeslots. They appreciate the user-friendly interface, ease of setup, and reliable performance. Exceptional customer support, available even on weekends and via live chat, is frequently highlighted, making it a valuable tool for streamlining delivery and pickup services.

August 30, 2025

Betty was a huge help in changing the locales on my checkout screen!

Lilac Gardens Floral Boutique
Canada
27 days using the app
Zapiet replied October 27, 2025

Hi Jennifer

Thank you so much for taking the time to write such a wonderful review. It was truly a pleasure assisting you. If you ever need any help, please don’t hesitate to reach out.

Best regards
Betty

July 30, 2025

Muiz is really Helpful and high efficient. Fixed our problems so quickly.

BalloonHK 氣球專門店
Hong Kong SAR
Almost 7 years using the app
Zapiet replied August 4, 2025

Thank you so much for your kind words! I'm really glad I could help and that we were able to resolve the issue quickly. If you ever need anything else, don't hesitate to reach out!

- Muiz

September 23, 2025

Tuvimos una incidencia con el checkout y nos ayudaron de manera rápida y efectiva, muy buen soporte.

BeUrbanRunning
Spain
Over 1 year using the app
Zapiet replied September 23, 2025

¡Muchas gracias por tu reseña Borja!

Nos alegra saber que pudimos ayudarte de manera rápida y efectiva.

Si tienes más preguntas o necesitas ayuda adicional, no dudes en contactarnos.

Un saludo cordial,
Jessica

September 4, 2025

Great system and fantastic customer support from Steph and the team!

Seattle Hockey Team Store
United States
14 days using the app
Zapiet replied September 5, 2025

Hi John,

Thanks so much for the great review!

Sometimes just talking it through is the best way to find a solution. It was my pleasure to help you track down that rate setting.

Best of luck with the big jersey launch and the upcoming season!

Cheers,
Steph

September 9, 2025

Support team (Betty) really helpful during a minor setup issue (which related to our customised theme).

Resolved the issue in a matter of minutes and provided updates throughout.

Many thanks!

Gordons Direct
United Kingdom
7 days using the app
Zapiet replied September 10, 2025

Hi Peter!

Thank you so much for the wonderful review! I really appreciate your kind words and I'm so glad we were able to resolve the issue.

Feel free to chat in anytime you need a hand . We are always happy to help!

Best regards
Betty

December 18, 2025

Great app! Stephane was very helpful.

Etta Kostick Designs
United States
2 days using the app
Zapiet replied December 19, 2025

Hi Etta,

Thank you for the wonderful review!

It was a pleasure speaking with you over the phone to help get your curbside pickup ready for the special weekend.

If you ever have any other special events and would like a helping hand, we'll be there for you!


Happy holidays,
Steph

November 20, 2025

Stephan is an expert and knows how to sell features and coordinate shopper experience
Thank You

BalloonsFast.com
United States
3 days using the app
Zapiet replied November 21, 2025

Hi Gerry,

Thanks for the review!

I'm glad we got to speak on a live call and get the setup off the ground together. If you ever need a helping hand down the road, we'll be there for you,

Steph

August 13, 2025

Stephane from Zapiet was a DREAM. In a matter of a few moments he was able to identify the issue, resolve it and then took the time to explain it all to me in terms I understood.

Michelle
Cupcake Royale

Cupcake Royale
United States
9 months using the app
Zapiet replied August 14, 2025

Hi Michelle,

Thank you kindly for the wonderful review!

The pleasure was all mine. I'm glad we were able to get on a video call and get everything sorted quickly for you : )

And you can count on us to be there for you should you have any future questions!

Stephane

September 25, 2025

the people who are on staff to help walk through issues are great to work with

Nystrom Orchard
United States
4 months using the app
Zapiet replied September 26, 2025

Hello Kia,

We appreciate your thoughtful feedback. It truly means a lot to us, and we’re glad we could meet your expectations. Feel free to contact us anytime you need assistance.

Regards,
Rutvik

September 8, 2025

Love the APP.
Betty form tech support is a star.

Fresh Fresh Flowers
Australia
Almost 2 years using the app
Zapiet replied September 9, 2025

Hi Melion!

Thank you so much for your kind review! It was an absolute pleasure assisting you. I'm so glad we could get everything sorted out.

If you ever need a hand again, don’t hesitate to reach out. We're always here to help!

Best regards
Betty