Zapiet ‑ Pickup + Delivery
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,659)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its robust pickup and delivery management features, praising its user-friendly interface and seamless integration with tools like Order Printer Pro. The support team is often commended for their quick and effective issue resolution, enhancing the app's reliability in setup and ongoing management. It's noted as essential for improving operational efficiency and customer satisfaction.
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Works pretty well and the support team are helpful
Thank you so much for your kind words! Should you need any assistance in the future do not hesitate to reach back, we are always happy to help!
Best,
María
Without a doubt, the best, most helpful and most thoughtful customer service experience I have had in a very long time. This team is GREAT!
Hi Zak,
Thank you for your wonderful review!
It was my pleasure to assist you with our Zapiet - Pickup + Delivery app and to make sure that all rates are working and being generated to checkout.
If you have any questions or need any further assistance, please do not hesitate to reach out.
Warm regards,
Jessica
I've never had anything less than a fantastic interaction with the support team for this app over the last 4 years. They actually help and solve any issues.
It's a rare thing.
Hello Paul,
Thank you so much for your kind words! We're thrilled to hear that you've had consistently positive experiences with our support team over the past four years. Providing effective assistance and solving issues promptly is always our top priority.
We truly appreciate your continued support and trust in our app!
If you have any questions along the way please let us know!
Best!
Diego
I’m very sad to have to write this review. We launched on the new UI Extension version of Zapiet with ShopifyPOS and our online store. It’s a beta so it had some bugs but the support team was great in working through them. We do 95% of our revenue in store and when we started our biggest retail weekend of the year, they pushed an update that rendered the POS app useless. We spent countless hours setting up delivery dates by zone, among other settings. But now the POS app tile lets our sales team & cashiers select ANY date for ANY zone. They probably think this was a good idea because it makes it more flexible. However, our sales team just wants to know the available date and not select a date that isn’t feasible to deliver. It’s sad because they built some great functionality in the backend but now it’s completely disconnected from the front end in POS. I hope they’ll reconsider, but we’re starting the process of migrating to another app or building our own.
We LOVE the app! We use both the pickup + delivery app and the postal code app. We have been operating for 5 years without the ability to still have in store pickup orders when we turn off deliveries. But now we can! It has been a game changer for our business. Plus their customer service is EXCEPTIONAL! And I do not say that lightly. Their team has been next level helpful getting our apps up and running and answering any questions we have. Highly recommend these apps.
Hi Jessica!
Thank you so much for your wonderful review!! We're thrilled to hear that our apps have been a game changer for your business. We appreciate your kind words and look forward to continuing to support your needs. Cheers to many more successful years ahead! 🎉
Warm regards,
Betty
Chat is very helpful! Shoutout to Leo!
Hi Sara!
I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad we were able to solve the conditional activation issue you had!
If there's anything else you need, don't hesitate to reach out. We're always here and ready to help!
Thanks once again for the review; it really means a lot to me. 😊
Leo 🦁
Laura and Manuel were so helpful. They they were prompt in their responses and really helped me see what I needed to resolve my issues. Highly recommend.
Hello Matthew,
It's wonderful to see your review! I am happy to know my help with Zapiet - Pickup + Delivery has been highly appreciated.
You should know that you are always welcome to reach us for any assistance you may need with our apps.
Warm regards,
Pavlo
Awesome support and a very useful service! Support usually takes care of my problems easily, app serves our needs very well.
Hi Mogan!
I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad that we were able to set up the collection slot hours!
If there's anything else you need, don't hesitate to reach out. We're always here and ready to help!
Thanks once again for the review; it really means a lot to me. 😊
Leo 🦁
Great support from Jessica and the whole team! The quick support is the reason I stay with Zapiet.
Hi there,
Thank you very much for taking the time to leave a lovely review!
It was a pleasure getting your local delivery up and working with our Zapiet - Pickup + Delivery app.
If you have any questions or need further assistance, please do not hesitate to reach out.
Warm regards,
Jessica
The customer service has really been impeccable, which is saying something these days. The app has allowed us to fulfill the little complexities of our shipping logistics and I couldn't recommend it more
Thank you very much Scott for taking the time to leave such a lovely review for our Zapiet - Pickup + Delivery app!
If you have any other questions down the road, please do not hesitate to send us a message.
All the best,
Jessica