Zapiet ‑ Pickup + Delivery

Store Pickup and Delivery has been a great addition to our store. It was easily integrated into our website with no extra coding necessary. It is also very easy and straightforward to set up in your Shopify admin.
Sam has been great to work with and helped me out when I had issues. The new Rates feature is excellent and really cuts down on manually have to search through each order that selected Free Store Pickup but actually wanted their product shipped. Very easy to use.
I'm looking forward to the integration with Draft Orders as this will make phone orders 10 times easier for us. Once this is up and running, I have no reservations about this being a 5 star app.

I lost HUNDREDS of dollars in sales. Slow response time. Used this for months and constantly had issues. This week, many of my customers just couldn't check out because the app was randomly deciding when certain products could be shipped or not. Now I have remnants of the app left behind and have errors on my site after deleting the app... So disappointed.

Update: We have continued using Zapiet with virtually zero problems since this review. I really appreciate the fast response times and the help I've received since.

I had been using Squarespace as my online store for a few years and got tired of not having the pick-up and delivery functionality I needed for our online flower shop. I did a little research into Shopify and found this Zapiet Store Pickup + Delivery app that could handle all the details we needed in our check out process. It was super easy to install and I was surprised at how precise you could get with delivery times and advance notice windows. I had a bit of a problem when I first launch the site but the support team was able to fix the problem pretty immediately. So far I'm a happy customer!

I didn't find this super easy to install and needed some extra help to get it all working smoothly but customer service was amazing and they have gone above and beyond to get things working smoothly whilst also suggesting other changes to make things work better.

The Zapiet Pickup + Delivery app together with their Rates by Distance app has allowed our local delivery supply yard to move into the modern times. We're the only supply yard in our area to be able to offer local delivery online sales because of Zapiet. I did decide to remove a star because the Pickup + Delivery app did not notify us that it was outdated and needed to be updated which caused potentially lost sales because of a broken google API. When we recognized there was an issue with the module we reached out to live chat support and got exceptional help from Jessica who quickly fixed the issue for us.

Fonctionne correctement, pas toujours facile à configurer, mais le support est présent et de qualité pour nous assister

This app is pretty confusing, especially when paired with the general confusion of Shopify itself, but the customer service is really wonderful. I talked with Lisa for over an hour on the chat function and she was wonderful and so helpful.

Works great. And when there are glitches, customer service is good. They respond within 24 hours, I'd say.

Krystabel was great in getting our online store back up and running correctly and efficiently.

Super helpful customer service. They worked with me to solve multiple issues and get my site up and running