Reviews (1,460)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and comprehensive features. It's ideal for businesses offering local delivery and pickup, efficiently managing these operations and integrating well with other tools. Key features include customizable pickup times, delivery dates, and preparation times. The app also caters to complex delivery needs and multi-location brands. Merchants praise the exceptional customer support, the app's ability to enhance the checkout experience, and its provision of curbside pick-up, local deliveries, and click and collect services. When paired with the Rates By Distance app, it can calculate local deliveries by distance. Merchants commend the app for streamlining operations and boosting customer satisfaction.

May 22, 2024

great service. Thank you!

puffypandy
United States
About 2 years using the app
Zapiet replied May 24, 2024

"Huzzah! 🎉 Five stars? You're our knight in shining armor, fearlessly conquering emails and slaying dragons of mediocrity!

⚔️ Thanks for bringing the fire and passion. Reach out when you're ready for the next adventure.

April 30, 2024

Without a doubt, the best, most helpful and most thoughtful customer service experience I have had in a very long time. This team is GREAT!

ZAK THE BAKER
United States
Almost 3 years using the app
Zapiet replied May 2, 2024

Hi Zak,

Thank you for your wonderful review!

It was my pleasure to assist you with our Zapiet - Pickup + Delivery app and to make sure that all rates are working and being generated to checkout.

If you have any questions or need any further assistance, please do not hesitate to reach out.

Warm regards,
Jessica

May 7, 2024

When I was in trouble, they helped me immediately and were very helpful.

JFC New Zealand Ltd
New Zealand
About 2 years using the app
Zapiet replied May 9, 2024

Hi Okita!

Thank you so much for your kind words. It was truly my pleasure to assist you in sorting out the issue you were experiencing with Zapiet - Pickup + Delivery app. If you ever need any further assistance or have any questions, please don't hesitate to reach out.

Have a great day!

Warm regards
Betty

June 12, 2024

Quick and clear assistance from Jayne, thank you!

Baked by Steph
United Kingdom
Over 1 year using the app
Zapiet replied June 14, 2024

Hey Steph

Glad that we could sort out your Zapiet Pickup + Delivery issue quickly.
You know where we are if you need us in the future!

Jayne

May 14, 2024

I’m very sad to have to write this review. We launched on the new UI Extension version of Zapiet with ShopifyPOS and our online store. It’s a beta so it had some bugs but the support team was great in working through them. We do 95% of our revenue in store and when we started our biggest retail weekend of the year, they pushed an update that rendered the POS app useless. We spent countless hours setting up delivery dates by zone, among other settings. But now the POS app tile lets our sales team & cashiers select ANY date for ANY zone. They probably think this was a good idea because it makes it more flexible. However, our sales team just wants to know the available date and not select a date that isn’t feasible to deliver. It’s sad because they built some great functionality in the backend but now it’s completely disconnected from the front end in POS. I hope they’ll reconsider, but we’re starting the process of migrating to another app or building our own.

Chalet
United States
Almost 2 years using the app
June 4, 2024

Great service 10/10

Mercury Mosaics
United States
Over 1 year using the app
Zapiet replied June 7, 2024

Hi Mercedes,

And thank you for the wonderful review!

If you ever need any help or advice, we're always happy to help

-Steph

May 28, 2024

A review for Zapiet team, I got an issue with zapier so I reached out for help. They are very responsive, helpful and I would like to say thank you for supporting our business, have been with them for almost 7 years now, they improve every years to match customer demands and to match the world changing while keeping quality consistency. Always love their works.

Hey, Crois!
Australia
Over 1 year using the app
Zapiet replied May 31, 2024

Hi Crois!

Thank you so much for your wonderful review! We're really happy to hear that you've had a positive experience with our team and that we've been able to support your business over the years.

It's amazing to know that we've been a part of your journey for almost 7 years!

We're grateful for your loyalty and support. If you ever need anything, please feel free to reach out. We're always here to help!

Thanks again for your kind words and for being such an important part of the Zapiet family.

Warm regards,
Betty

April 9, 2024

Very helpful with setting a time for pick up & delivery as options

Cheesy Eddie's
United States
About 4 years using the app
Zapiet replied April 12, 2024

Hi,

And thank you for the awesome review!

I'm glad that I was able to to assist you with our Zapiet - Pickup + Delivery app and your order prints.

Rest assured that if anything comes up, we'll be there for you.

Steph

April 5, 2024

Will always enjoy working with Zapiet vs Bold Subscriptions! Hands down. Jessica was a great help and worked quickly. Thanks again.

Bone a Patreat
United States
Almost 5 years using the app
Zapiet replied April 8, 2024

Hi April,

Thank you very much for taking the time to leave a review!

It was my pleasure helping and getting your pickup & local delivery set up within our Zapiet - Pickup + Delivery app so the correct rate appears at checkout for your customer's!

If you have any questions or need any assistance, please do let us know.

All the best,
Jessica

April 4, 2024

The app is fairly easy to use and the support team is very helpful!

Heirloom LA
United States
Almost 5 years using the app
Zapiet replied April 5, 2024

Hi Brian,

Thank you very much for taking the time to leave such a nice review!

I was happy to get your store onto the latest version of our Zapiet - Pickup + Delivery to ensure the best performance, stability, and that you have all the latest fixes & features available to you.

If you have any other questions down the road, please do not hesitate to send us a message.

Cheers,
Jessica