
Zapiet ‑ Pickup + Delivery
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (1,284)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing delivery and pickup operations, noting its seamless integration with Shopify and flexible, location-based options. They praise its robust customization capabilities and exceptional customer support, which is responsive and effective in solving issues. The app is described as reliable, essential for scheduling, and trusted by long-term users for its consistent performance.
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Zapiet solves my small businesses local delivery logistics issues, along with the associated communications. Allows our customers to select both pick up and delivery dates. Compared to other apps, it is easy to set up. I did it fairly quick and got it integrated into my store. The AI support Zach, is quite good. Helped my troubleshoot. Live tech support is available very quickly. I worked with Krystabel who was terrific! Recommend the app.
Hi Eunie,
Thank you so much for taking the time to leave such a wonderful review of our Zapiet - Pickup + Delivery app! We're truly grateful for your kind words and thrilled to hear that the app is helping streamline your business and making it easy for your customers to choose their preferred pickup or delivery dates.
It was an absolute pleasure assisting you with your rate setup. If you ever need anything else or have any questions down the road, please don’t hesitate to reach out—our team is always here and happy to help!
Wishing you continued success with your store!
Warmest regards,
Krystabel
I cannot find enough words, Angelo from Zapiet spent almost 3, 4 hours with me on the chat trying to help me out configure some complicated issues for my business needs. He successfully and patiently helped me out configure the app to the best he could. Thank you soooo much to Zapiet, and I recommend this app for any business need pickup and delivery.
Hey Nadine!
Big thanks for the kind words! It was a real pleasure helping you get everything running smoothly. Glad we tackled those bumps together and landed on a setup that fits your biz like a glove.
Your shoutout goes a long way—not just with me, but the whole Zapiet team! If anything else pops up or you just want to double-check something, we’ve got your back.
Wishing you continued success,
Angelo
Support is very good. They don't just send you the link to fix the issue, they actually do it for you.
Thanks again.
Thank you so much for the kind words! We are really glad we could help and that you felt supported throughout the process. It's always our goal to not just point you in the right direction, but to make things easier by taking care of it for you whenever possible. If you ever need anything else, we are just a message away.
-Muiz
Ran into some issues when first installing and setting up this up (likely caused by us not the software), but between their AI Chat and quick live merchant support specialist, Jayne, we were back up and running quickly. Although could use some improvements with bulk edits and changes, Zapeit P&D has a ton of features and excited to get setup completed and start using it on our new site.
Hi Chris,
Thank you for your kind review.
It was great that we could iron out the bumps & get you on your way to complete your setup.
You know where we are in the future & our product team welcome any suggestions for improvements to Zapiet - Pickup + Delivery.
Jayne
The Zapiet app is excellent — very user-friendly and powerful. While there are still a few small issues that can be improved, today I faced some technical challenges and the support I received was outstanding.
I had the pleasure of being helped by Sandy, who was incredibly kind, proactive, and genuinely attentive. She went above and beyond to walk me through each point, and thanks to her, I feel much more confident in using the app.
Hi Alexander,
Thank you very much for taking the time to come share your thoughts about Zapiet - Pickup + Delivery!
It has been a pleasure and you know that I'm only a few clicks away if you have any more questions or need assistance.
All the best,
Sandy
Betty is patient, understanding and very detailed in going through the issues I was facing. She is always responsive and provides me straight to the point solutions to tackle my problem. I have not met such responsible and good service support team like her.
Hey there!
Thank you so much for taking your time to write such a the lovely review! If you ever need anything, don’t hesitate to pop into chat. We’re always happy to help!
Best regards
Betty
First off, this is an incredible app with fantastic support. The AI agent, Zack, is impressively well-trained and was able to handle most of my questions with ease. When I needed to speak to a human, I booked a call and got connected with Jayne. She was absolutely lovely and took the time to help me with everything I needed. Great experience all around!
Hey Rojesh,
Thank you very much for the kind review for Zapiet Pickup + Delivery.
It was great to chat, hear that you could find a lot of answers yourself via our articles, then have a list to ask about & work through!
If you need us again you know where we are!
Jayne
Outstanding Support from Leo at Zapiet!
I was going around in circles trying to fix a frustrating “No stores available with your item” error at checkout, and Leo jumped in with first-class support from start to finish. He patiently walked me through the issue, identified the conflict with Shopify’s native pickup option, and not only resolved it but also tidied up the flow and wording at checkout — even modifying the theme code to make everything look perfect.
Genuinely one of the best support experiences I’ve had — fast, friendly, knowledgeable, and proactive. Thank you, Leo!
Hi Paul,
Thank you so much for your kind words! I’m really glad I could help you get everything sorted and improve the checkout experience along the way.
It was a pleasure working with you, and we are always here if you run into any other issues or need further assistance.
Thanks again for the amazing feedback — it truly means a lot!
Leo
Zapiet has had great customer service so far, and has been able to quickly customize text here and there and make sure the app is functioning correctly. Easy to set up and happy so far - no more deliveries outside our delivery radius!
Hi there,
Thank you for your kind words! It was with pleasure! Now everyone will be able to order from your beautiful flower arrangements. Do not hesitate to contact us if anything comes up, we will continue to help.
Thanks,
Ana
Zapiet is an absolute game-changer for managing pickup and delivery on Shopify! The app is incredibly powerful and packed with features, covering almost everything we need right out of the box. Its flexibility and functionality make it an essential tool for our business.
What truly sets Zapiet apart is their amazing customer support. The entire advisors are extremely responsive, knowledgeable, and cooperative. They not only fix issues quickly but also take the time to listen to our feedback and suggestions. Their willingness to help and deep understanding of the product make every interaction smooth and productive.
Highly recommended for any business looking for a reliable and feature-rich pickup and delivery solution!
Thank you so much for your wonderful review! We're thrilled to hear that Zapiet has been a game-changer for your business and that our features align well with your needs.
Your kind words about our support team mean a lot to us! We take great pride in providing responsive and knowledgeable assistance, so it's fantastic to know that you've had smooth and productive interactions with us.
We truly appreciate your recommendation and look forward to continuing to support your business. If you ever have any questions or suggestions, we're always here to help!
- Klaudia