Reviews (1,735)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex pickup and delivery logistics, enhancing customer experience and streamlining operations. It offers extensive customization and an intuitive backend, ideal for unique shipping needs. The support team is frequently praised for being responsive and knowledgeable, quickly resolving issues and improving reliability and user-friendliness. Recommended for optimizing delivery and pickup services.

October 9, 2024

Very easy to use and if you get stuck, the support is amazing! Highly recommend. Thank you.

Beacon Farms
United Kingdom
23 days using the app
Zapiet replied October 10, 2024

Hi Review team Here is my reply

Hi Holly,

Thank you so much for your amazing review! It made my day! It was wonderful to speak with you - I was happy to help get the widget ...

April 30, 2024

Without a doubt, the best, most helpful and most thoughtful customer service experience I have had in a very long time. This team is GREAT!

ZAK THE BAKER
United States
Almost 3 years using the app
Zapiet replied May 2, 2024

Hi Zak,

Thank you for your wonderful review!

It was my pleasure to assist you with our Zapiet - Pickup + Delivery app and to make sure that all rates are working and being ...

Edited November 22, 2024

Laura and Manuel were so helpful. They they were prompt in their responses and really helped me see what I needed to resolve my issues. Highly recommend.

Prosper Pantry
United States
Over 5 years using the app
Zapiet replied April 23, 2024

Hello Matthew,

It's wonderful to see your review! I am happy to know my help with Zapiet - Pickup + Delivery has been highly appreciated.

You should know that you are ...

June 24, 2024

Fantastic application. We have three options available for our online customers, These are; Home delivery if within our delivery radius, Pickup from our store, and postage on selected items. Each require customers to select days and timeslots so we can pick and pack their orders.

I have tried other applications but none have worked as well as Zapiet - Pickup and Delivery. Also the integration ...

The Mushroom Guys
Australia
About 2 months using the app
Zapiet replied June 27, 2024

Hi there!

Thank you for your fantastic feedback! We're thrilled to hear that Zapiet - Pickup and Delivery has been a great fit for your business and that our integration ...

September 27, 2024

Brilliant support and went well over and above the call of duty to help with our requirements!

eatTelfit
United Kingdom
6 months using the app
Zapiet replied October 8, 2024

Thanks for your review! Glad our team were able to assist beyond your expectations.

Best wishes,

Bogi

June 12, 2024

It's easy to use with the great customer service, solving any issue within minutes.

THE HONEYCAKE
Australia
About 5 years using the app
Zapiet replied June 14, 2024

Hi
Happy to hear that you find Zapiet Pickup + Delivery easy to use & that we were able to resolve your issue quickly.
Always happy to help!

Jayne

September 29, 2024

Kristine was amazing! So helpful when I was setting up the app for our business. Thank you

Humble
Australia
25 days using the app
Zapiet replied October 2, 2024

Hi, Kyrenia!

Thank you so much from the bottom of my heart! Your review meant a lot to me, and I'm so happy that I was able to assist you. Please do not hesitate to reach ...

September 24, 2024

The support staff are always so helpful and willing to investigate any problem you're having. Love it!

boldbotanicals.myshopify.com
Australia
2 months using the app
Zapiet replied September 30, 2024

Hi there!

Thank you for leaving us such a wonderful review of our Zapiet - Pickup + Delivery app! We are always available to assist you with any questions or concerns you ...

May 14, 2024

I’m very sad to have to write this review. We launched on the new UI Extension version of Zapiet with ShopifyPOS and our online store. It’s a beta so it had some bugs but the support team was great in working through them. We do 95% of our revenue in store and when we started our biggest retail weekend of the year, they pushed an update that rendered the POS app useless. We spent countless hours ...

Chalet
United States
Almost 2 years using the app
April 23, 2024

Maria fixed my issue very quickly and made sure everything was resolved!

Muscovy Coffee Roasters
United States
Over 5 years using the app
Zapiet replied April 24, 2024

Thank you so much for your kind words! It was a pleasure assisting you and helping you out with your store.

If there's anything else you need in the future, please don't ...