Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,659)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust pickup and delivery management features, praising its user-friendly interface and seamless integration with tools like Order Printer Pro. The support team is often commended for their quick and effective issue resolution, enhancing the app's reliability in setup and ongoing management. It's noted as essential for improving operational efficiency and customer satisfaction.

February 12, 2024

So far this app is doing a good job for us. Very impressed with their support - I had a few settings that I didn't have correct but Jeanette took the time to get me sorted out. Very impressed!

Soffritto
Canada
6 months using the app
Zapiet replied February 16, 2024

Thank you so much for taking the time to share your feedback with us. It was my pleasure helping you set up your account! Please do not hesitate to reach out to us if there's anything else we can do for you. It'll be our pleasure to help. ❤️✨

-J Barjum

February 6, 2024

Amazing app and support! We had a variety of questions and were helped every step of the way to get setup for our bakery business. Can't recommend them enough!

The Flour Pot Bakery
United Kingdom
4 months using the app
Zapiet replied February 12, 2024

Hi Phoebe,

Thank you for your kind words!

It was my pleasure assisting you on our live chat the other day with our Zapiet - Pickup + Delivery app, particularly regarding the setup of your postal codes for local delivery validation.

If you have any other questions or need further assistance, please don't hesitate to send us a message.

Warm regards,
Jessica

February 19, 2024

I liked that the rep has access to my store and can show me exactly where I went wrong. The screenshots are helpful.

DA BOX Community Supported Agriculture - A Program of The Food Basket
United States
8 months using the app
Zapiet replied February 22, 2024

Hi there!

It was an absolute pleasure chatting with you and lending a hand with the resolving the issue with Zapiet - Pickup + Delivery app for your store.

If there's anything else you need help with or have any other questions, please don't hesitate to reach out.

We're always happy to assist in any way we can!

Warm regards

Betty

January 25, 2024

I must say the help these guys give you is truly amazing, just that alone is worth having this app. the app it self works fantastic especially if you have a few locations and some locations that offer delivery.

fantastic app and fantastic service.

Sushi and Salad
United Kingdom
About 2 months using the app
Zapiet replied January 29, 2024

Thank you very much, Paul, for taking the time to write a review and for your kind words.

It has been a pleasure chatting with you and assisting you with various aspects of our Zapiet - Pickup + Delivery app, including rates and express checkout methods, among others.

Should you have any further questions down the road, please do not hesitate to send us a message.

Cheers,

Jessica

January 25, 2024

Jayne was very helpful and showed me how to fix a problem, great support!

KIPFERL
United Kingdom
Almost 3 years using the app
Zapiet replied January 31, 2024

Hi Hubert,

Thank you for your kind review for Zapiet Pickup + Delivery.

So glad we could fix your issue quickly. You know where we are if you need us in the future!

Jayne

April 2, 2024

great one-to-one support with stephane, helped us a ton to solve our plugin setting issues and was kindly enough to go an extra mile to decorate the button colors for us. thank you and appreciate the work you all put in for us.

Cuppacakes.com.sg Singapore
Singapore
3 months using the app
Zapiet replied April 5, 2024

My Jee Huey Lim,

Thank you for taking the time to write such a lovely review

I'm truly happy to hear that your experience was good and that I was able to help and answer your questions.

And of course, the extra styling for our widget was my pleasure!

-Steph

May 22, 2024

Easy to integrate and covered all shipping/delivery/pick up options we needed.
Support is outstanding! Fast and professional.

NETO Chocolate
United States
9 months using the app
Zapiet replied May 24, 2024

Hey there!

Thank you for your kind words! It was nice to help you with your rates.

If you ever need any assistance do not hesitate to get in touch with us again!

April 2, 2024

Really useful app. Quite expensive but it's worth it for us. The customer service is excellent.

Blueberry Hill Meals
United Kingdom
8 months using the app
Zapiet replied April 6, 2024

Hi Victoria!

Thank you for your kind words and wonderful review. It was a pleasure assisting you in setting up the calendar within our Zapiet - Pickup + Delivery app. Please don't hesitate to reach out if you need assistance with anything else. We're here to help!

-Veno

February 11, 2024

Wonderful experience while using this app because it has many options and the support team is marvelous. Especially Herman who has been so helpful every time I needed something resolved. Thank you!

Le Rosey
Canada
24 days using the app
Zapiet replied February 14, 2024

Thank you so much for your kind words! We're thrilled to hear that you've had a wonderful experience with the the app.

If you ever need anything else, don't hesitate to reach out. Thanks again for choosing us!

February 15, 2024

I had tried other delivery apps in the past but I decided to commit to Zapiet because it seemed to be the most professional option.

Now I'm extremely happy to have made that decision. There was a small issue with an email notification that I wasn't getting on my tests, so I contacted Zapiet support and not only did they help me fix the issue, but they also helped with other set-ups that I had done wrong and now my store looks absolutely perfect!

Thank you so much Jessica for all your help!

La Tarta de Quesos
Mexico
5 days using the app
Zapiet replied February 19, 2024

Hi Fernando,

Thank you for taking the time to leave such a lovely review and for choosing our Zapiet - Pickup + Delivery app!

It was my pleasure assisting you with the email notification issue and other setups to ensure your store looks the way you want it to look. Your trust means a lot to us, and we look forward to continuing to support your business.

Warm regards,
Jessica