Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,551)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for its robust handling of complex shipping and delivery setups, including in-store pickup and support for multiple locations. It is easy to install and performs reliably, improving customer service with various delivery options. The app also integrates smoothly with tools like Order Printer Pro, enhancing its utility. The support team, notably Jessica and Stephane, is frequently praised for their quick and effective assistance, making it a top choice for businesses aiming to optimize their delivery and pickup processes.

Edited August 22, 2024

Merchant support provide a timely answer to emails with clear concise instructions. Jessica reach beyond the app to help me find the problem Thank you Jessica

Origin Bakery
Canada
Over 6 years using the app
Zapiet replied March 7, 2023

Thank you very much Stacey!

It was great chatting with you via email to resolved your issue and getting your product moved over to the General Profile, so that the correct rate would appear at checkout from our Zapiet - Pickup + Delivery app.

If you have any other questions or need any further assistance, please do not hesitate to send a message.

June 9, 2017

Amazing, fast support!! Would definitely recommend this app to anyone.

The Habit Project
Canada
Over 6 years using the app
January 28, 2022

This app & their support team are crucial to my client's store. They continue to be a great resource for us.

Cheese and Wine Traders
United States
Over 6 years using the app
Zapiet replied January 28, 2022

Hi Jacob,

Thank you for these lovely words. We're happy to be of service!

Sincerely,

Sandy

Edited January 31, 2024

been using this app for a long time to manage in-store pickups, and it's helped streamline our workflow significantly. the zapiet team is also super responsive and always helpful in resolving issues we might be struggling with.

BETA5 Chocolates
Canada
About 6 years using the app
Edited March 18, 2024

Jessica has been incredibly helpful, efficiently resolving all the issues we've encountered with Zapiet. We've been utilizing this application for several years, and only recently discovered some inaccuracies in our delivery service settings. The live chat experience with Jessica was outstanding, significantly enhancing our overall satisfaction with the service.

The Lobster Man
Canada
About 6 years using the app
Edited September 13, 2023

Great live chat service by Clemency. In my timezone (Asia). Intelligent support agents who know their app inside out. We've had this app connected for more than 5 years and whenever we need help (which is rare) they are there to help. Just added it on our new store. Shopify you should give this app some kind of special treatment for its excellence service.

Pop Up Wine
Singapore
About 6 years using the app
Zapiet replied May 17, 2022

Hi there,

Thank you so much for your review!

It was my pleasure helping you set up your new collection in Zapiet - Pickup + Delivery :)

If you have any other questions or need any further assistance, please do let us know.

Take care,
Clemency :)

August 16, 2021

Jayne Forde is a legend among legends. A true scholar and gentlewoman. Not only, did she do the update I asked her to do on the day I asked her to do it, she did it before I even realised it had been done. That is some real time travel esque like skills. Jayne, I salute you.

Design Museum Shop
United Kingdom
Almost 6 years using the app
Zapiet replied August 18, 2021

Thank you for your kind words.

It could have been any one of us here on the Zapiet support worldwide team.

You know where we are if you need us in the future!

Thanks so much!

Jayne

July 24, 2019

The Zapiet App and Team ROCKS!! The app is extremely well done, and the team behind it is always ready to go the extra mile to help their customers! Krumvillebakeshop.com cherishes your hard and caring work! Thank you!

Krumville Bake Shop
United States
Almost 6 years using the app
Edited August 31, 2023

I spent hours trying to figure out the problem I was having. I started a live chat and Jessica was able to quickly Identify the problem and correct it. Very nice and polite.
Thank you Jessica!

Consider It Joy Baking
United States
Over 5 years using the app
April 15, 2021

This app is perfect. Customer service Stephane helped me to solve the problem. She is so nice. Thanks for all the helping.

Alethea Flowers
Canada
Over 5 years using the app
Zapiet replied April 21, 2021

Hi there,

Thank you for the kind review! I'm glad we were able to help you and get your store setup with our app.

We'll be there in the future as well should you need any further assistance!

- Steph